Senior Content Designer (UX Writer)
Who We Are
We are at the forefront of transforming global systems with our advanced digital asset exchange, Web3 portal, and blockchain ecosystems. Our goal is to create a more equitable and transparent society through blockchain technology. With over 50 million users across 180 countries and a team of 3000+ employees, we are dedicated to driving positive change. We prioritize safety, reliability, and transparency, strengthened by our Proof of Reserves. Additionally, we are proud partners of prominent names in the Arts and Sports industries.
About the Opportunity
Join our established global content team as a Content Designer and contribute to impactful content initiatives that effectively guide users through our products. You will leverage data, insights, and user feedback to infuse human voices into problem statements, product interfaces, and user journeys. Your responsibilities will include generating ideas, validating directions with customers, owning content quality, and advocating for strategic decisions that enhance the overall product experience. You will collaborate closely with cross-functional teams to drive consensus and develop user-centric solutions.
Your Responsibilities
- Utilize data, insights, and user feedback to humanize problem statements, product interfaces, and user journeys
- Rapidly generate ideas and collaborate with customers to validate directions
- Participate in design critiques and engage with product leadership to refine work
- Ensure end-to-end content quality and maintain brand consistency across products
- Advocate for the content design perspective in product development to improve the overall user experience
- Collaborate with various teams to balance user needs with business goals while driving consensus
Requirements
- 6-8 years of experience in UX writing, product content strategy, content design, or a related field
- Proficiency in Figma
- Strong portfolio showcasing impactful writing examples and your contribution to meaningful improvements
- Aptitude for addressing complex problems decisively and inspiring design and product teams
- Commitment to maintaining and evolving content standards for consistency
- Knowledge of content strategy, content design, and information architecture concepts
- Understanding of user experience design principles and interaction patterns
- Comfortable working in a dynamic, global environment with multiple stakeholders
- Excellent communication and presentation skills
- Experience collaborating with localization teams and translators for multilingual content
Preferred Qualifications
- Experience designing content for fintech, investment platforms, or crypto products
- Familiarity with working across global offices and time zones
- Fluent in Mandarin
Benefits
- Competitive total compensation package
- Learning and development programs with education subsidies
- Team building programs and company events
Our offered salary range for this role is $160,000 to $238,000, alongside performance bonuses and long-term incentives based on qualifications, skills, experience, and market location. We provide a comprehensive benefits package, including medical and financial benefits, and are committed to offering equal employment opportunities to all applicants.
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Appointment Setter
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.