Senior Content Operations Manager – Market & Financial Content

About the Role

We are seeking a detail-oriented Senior Content Operations Manager who is proficient in data analysis to oversee financial content strategy and implementation. This role involves working at the convergence of market insights, user engagement, and interdepartmental cooperation to transform intricate market narratives into informative, persuasive, and customer-retaining content.

Responsibilities:

• Responsible for managing all aspects of content operations related to market content and utilizing related content to enrich user experience and promote user conversion.
• Stay informed about financial markets and cryptocurrency trends in real-time, and translate market changes into relevant, accurate, and compelling content.
• Lead content projects across different departments (Academy, news, etc.) from inception to completion, emphasizing on meeting deadlines and maintaining high quality.
• Establish and maintain a feedback loop for content using data: track engagement metrics, draw insights, and implement quick iterations.
• Implement AI tools effectively to streamline content creation processes - from brainstorming and initial drafts to localization and personalization.
• Collaborate with Product Management and engineering teams to define content-related features and enhancements within products.
• Develop content strategies that align with various user lifecycle stages such as onboarding, activation, retention, and re-engagement.

Requirements:

• Minimum of 5 years of experience in content operations, particularly within financial or investment platforms.
• In-depth market awareness, ability to track macro trends, understand trading patterns, and engage with investors effectively.
• Proven track record in project management, including managing cross-functional initiatives, collaborating with multiple stakeholders, and conducting post-project analyses.
• Strong user-centric approach: consideration of user segmentation, identification of lifecycle touchpoints, and understanding of how content influences user actions.
• Proficient in handling and interpreting data to derive actionable insights.
• Fluency in English is a must for coordination with international partners; knowledge of additional languages is advantageous.
• Hands-on expertise with AI tools (e.g., ChatGPT, Claude, Midjourney) to expedite content workflows and enhance quality.

Why join us:

• Contribute to shaping the future with the global leader in blockchain technology.
• Collaborate with top-tier talent in a globally-oriented organization with a flat hierarchy.
• Engage in stimulating, fast-paced projects independently in an innovative setting.
• Flourish in a results-driven culture with room for professional development and continuous learning.
• Competitive compensation package and company benefits available.
• Telecommuting options may be facilitated based on business requirements.

We are committed to fostering diversity within our workforce as we believe it is crucial to our success.

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We may leverage artificial intelligence tools as part of the recruitment process, such as assessing applications, analyzing resumes, or evaluating responses. These tools are supportive of our recruitment team but do not replace human judgment, as final hiring decisions are made by individuals. For further information regarding data processing, kindly reach out to us.