Senior Software Engineer (Java/Python/LLM)

Role Overview

This key position involves expanding AI-driven Customer Service (CS) chat analysis capabilities at a leading global blockchain ecosystem. The specialist will oversee data processing pipelines, optimize large language model (LLM) prompts, and collaborate closely with the project lead and cross-functional teams. The primary objective is to broaden classification coverage, enhance bot adoption, and uphold high accuracy, all while ensuring swift delivery of new features and stakeholder requirements.

Responsibilities

• Collaborate with the data warehouse team to maintain seamless real-time data pipeline for the CS realm, ensuring timely and high-quality data inputs for AI models.
• Develop, refine, and implement LLM prompts to improve the attribution analysis of CS conversations.
• Work in conjunction with Ops teams to bolster stability of LLM solutions within a cloud or on-premises environment.
• Conduct A/B testing and iterative enhancements to improve LLM performance and accuracy.
• Create and manage back-end services and automation scripts using Java or Python to ensure smooth integration with existing systems.
• Identify and address performance bottlenecks, optimize code, and uphold data security and privacy measures.
• Collaborate with CS, BI, and SL teams to gather requirements, clarify feature demands, and communicate technical constraints.
• Maintain clear, concise documentation outlining data workflows, LLM prompt templates, and best practices.

Qualifications

• A Bachelor's or Master's degree in Computer Science, Data Science, or related field.
• Over 5 years of hands-on experience in Java data processing and pipeline development.
• Proficiency in Java/Python (minimum of one language) and Hive & Spark SQL programming languages.
• Experience with SQL/NoSQL databases, ETL pipelines, and data workflow orchestration tools (e.g., Airflow).
• Hands-on experience with AWS, GCP, or Azure would be advantageous.
• Background in LLM or NLP projects is highly desirable.
• Excellent communication and teamwork skills, with the ability to collaborate in a cross-functional environment.
• Fluency in English is essential for coordinating with international partners and stakeholders. Knowledge of additional languages is a plus.

Why Join Us

• Play a role in shaping the future with the world's premier blockchain ecosystem.
• Collaborate with top-tier talent in a user-centric global organization.
• Engage in unique, fast-paced projects with autonomy, in an innovative environment.
• Flourish in a results-driven workplace with prospects for career advancement and continuous learning.
• Competitive salary and comprehensive company benefits.
• Opportunity for a work-from-home arrangement depending on the nature of the business team's work.

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