Senior UX Researcher

Role Overview:

We are in search of a seasoned UX Researcher with 6–8 years of experience in dynamic product environments who not only conducts studies but also aims to revolutionize the way product decisions are made. This opportunity allows you to deeply integrate research within a fast-paced organization operating at the crossroads of crypto and finance.

As the Senior UX Researcher, you will take charge of foundational and evaluative research while fostering a culture of continuous discovery across our key products: Main App, Exchange, and Onchain. Your responsibilities will entail implementing scalable frameworks, coaching teams to take ownership of their research endeavors, and ensuring a user-centric approach throughout the product development cycle. Your influence will extend beyond providing insights; you will help shape strategies, expedite learning processes, and evaluate how efficiently we cater to genuine user needs. If you aspire to establish a research practice that influences product releases and enhances its impact through teamwork, this role is tailor-made for you.

Responsibilities:

• Establish and expand research systems by introducing streamlined processes, guidelines, and resources that empower teams to conduct consistent and thorough user research.
• Mentor and facilitate cross-functional teams in embracing a continuous discovery mindset by offering assistance, training, and encouragement to make research an integral part of our operational approach.
• Lead significant research projects to highlight best practices, unearth fundamental insights, and enhance strategic comprehension where necessary.
• Translate user insights into compelling narratives that influence product decisions, shape roadmaps, and enhance overall user comprehension throughout the organization.

Requirements:

• Research Systems & Enablement:

  • Demonstrated proficiency in establishing research operations from inception—utilizing tools, templates, repositories, and adaptable processes that teams rely on.
  • Strategic thinker who ingrains research within the product culture through customs, onboarding, empowerment, and sustained collaboration.
  • Experience in standardizing methodologies across teams while tailoring them to suit various contexts and product maturity levels.

• Methodological Rigor:

  • Profound expertise in both qualitative and quantitative research methods, understanding when and how to effectively combine them.
  • Skilled in drafting research plans that balance speed and depth, distinguishing between general feedback and insightful outcomes.
  • Proficient in applying statistical principles to ensure the credibility, importance, and validity of findings.
  • Proficiency in using tools like Dovetail, Maze, Typeform, UserTesting, Mixpanel, and Tableau, incorporating them into workflows to uncover patterns and monitor behavior at scale.

• Collaboration & Influence:

  • Adept at collaborating across functions to establish trust and coherence with product, design, engineering, and data teams.
  • Effective coach for non-researchers, raising the standard of the organization in terms of discovery and user comprehension.
  • A clear and confident communicator with the ability to craft stories that prompt action and correlate research with business outcomes.

• Domain Understanding (Preferred):

  • While familiarity with crypto, trading, or financial products is advantageous, a natural inquisitiveness and aptitude to quickly adapt hold more significance. A passion for intricate, data-focused environments is a must.