Senior UX Researcher

Role Overview:

We are looking for a seasoned UX Researcher with 6–8 years of experience in intricate product settings who is eager to not only conduct studies but also revolutionize how product decisions are shaped. This role offers you the opportunity to integrate research extensively within a dynamic organization at the crossroads of crypto and finance.

As a Senior UX Researcher, you will oversee foundational and evaluative research efforts while instilling a culture of continual exploration across our key products: Main App, Exchange, and Onchain. Your responsibilities will include implementing scalable frameworks, guiding teams to take ownership of their research initiatives, and ensuring user insights are integrated throughout the product development cycle. Your role will extend beyond providing insights—it will involve strategizing, expediting learning processes, and evaluating our effectiveness in meeting genuine user requirements. If you aspire to establish a research protocol that influences product releases and magnifies its impact with the assistance of others, this position is tailored for you.

Responsibilities:

• Establish and expand research systems by introducing streamlined processes, playbooks, and tools that facilitate consistent and thorough user research.
• Mentor and encourage cross-functional teams to embrace a culture of ongoing discovery, offering instruction, training, and assistance to make research an intrinsic part of our operations.
• Lead significant studies to showcase best practices, uncover fundamental insights, and expedite strategic comprehension as necessary.
• Interpret user findings into engaging narratives that influence product determinations, shape future strategies, and enhance user comprehension throughout the organization.

Requirements:

Research Systems & Enablement

• Exhibited capability in setting up research operations from the ground up—implementing tools, templates, repositories, and scalable processes that teams rely on.
• A strategic thinker who ingrains research within the product culture through routines, orientation procedures, enablement, and continuous collaboration.
• Background in standardizing research methods across diverse teams while customizing approaches based on the context and product development stage.

Methodological Rigor

• Profound proficiency in qualitative and quantitative research methods, with sound judgment on when and how to effectively merge them.
• Proficient in crafting research strategies that strike a balance between speed and depth, distinguishing between general feedback and impactful insights.
• Proficiency in applying statistical principles to ensure confidence, significance, and validity in research outcomes.
• Skilled in utilizing various tools such as Dovetail, Maze, Typeform, UserTesting, Mixpanel, and Tableau, harmonizing them with workflows to reveal patterns and monitor behavior on a larger scale.

Collaboration & Influence

• Adept at collaborating across functions, fostering trust and agreement with product, design, engineering, and data teams.
• A proficient coach for non-research personnel, elevating the organization's proficiency in exploration and user comprehension.
• A clear and assured communicator capable of constructing narratives that prompt action and link research outcomes to business achievements.

Domain Understanding (Preferred)

• Acquaintance with crypto, trading, or financial products is advantageous; however, a keen interest and ability to swiftly adapt are more critical. Enthusiasm for intricate, data-driven contexts is essential.