Senior UX Researcher

Role Overview:

We are in need of a seasoned UX Researcher with 6–8 years of experience in dynamic product settings, who is eager to go beyond simply conducting studies and has a desire to revolutionize how product decisions are formulated. This role offers a unique opportunity to deeply integrate research within a rapidly moving organization navigating the merging realms of crypto and finance.

In this position, you will spearhead both fundamental and evaluative research while fostering a culture of continuous exploration across our primary products: Main App, Exchange, and Onchain. Your responsibilities will encompass implementing scalable frameworks, coaching teams to take ownership of their research endeavors, and ensuring user insights are integrated throughout the entire product development process. Your influence will extend beyond just offering insights, as you will actively shape strategies, expedite learning processes, and assist in evaluating how effectively we cater to authentic user needs. This role is ideal for someone who aims to build a research practice that not only influences product releases but also magnifies its impact through others.

Responsibilities:

• Establish and expand research systems by introducing streamlined procedures, guidebooks, and resources that empower teams to conduct consistent, meticulous user research.
• Mentor and embolden cross-functional teams to embrace a mindset of perpetual discovery, delivering guidance, training, and assistance to integrate research seamlessly into our work processes.
• Manage high-impact research studies to showcase best practices, unearth foundational insights, and enhance strategic comprehension where necessary.
• Translate user feedback into persuasive narratives that sway product decisions, shape future plans, and enhance the overall user comprehension across the organizational scope.

Requirements:

• Research Systems & Enablement

• Show evidence of setting up research infrastructure from the ground up, including tools, templates, repositories, and scalable processes that teams can rely on.

• A strategic thinker who incorporates research seamlessly into the product culture through established routines, onboarding processes, capacity building, and ongoing teamwork.

• Skilled in standardizing methodologies across teams while customizing them to suit specific contexts and product development phases.

• Methodological Rigor

• Profound proficiency in qualitative and quantitative research methods, with the ability to determine when and how to effectively blend them.

• Capable of designing research strategies that strike a balance between swiftness and depth, distinguishing between generic feedback and impactful insights.

• Comfortable with applying statistical principles to ensure confidence, significance, and validity in research findings.

• Proficient in using tools like Dovetail, Maze, Typeform, UserTesting, Mixpanel, and Tableau, and integrating them into workflows to unveil patterns and track user behavior at scale.

• Collaboration & Influence

• Adept at collaborating across various functions in the organization, fostering trust and unity with product, design, engineering, and data teams.

• A capable mentor for non-researchers, elevating the organization's proficiency in discovery and user comprehension.

• A clear and confident communicator with the ability to craft narratives that motivate action and establish a strong connection between research and business results.

• Domain Understanding (Preferred)

• While a background in crypto, trading, or financial products is advantageous, curiosity and the ability to quickly adapt are more essential. A passion for intricate, data-driven environments is a must.