Sr. FinOps Account Manager (355)
Are you looking to advance your international career? Look no further!
We at Ubiminds, a GPTW-certified company, are dedicated to supporting individuals like you. Our company partners with American software product firms to expand their development capacities by handpicking the top 5% talent from Brazil for their LATAM strategies. We offer a blend of staff augmentation and employer-of-record services, catering to the particular needs of our clients.
One of our clients operates in the realm of SaaS technology, specializing in cloud cost management and FinOps. They assist customers in efficiently utilizing billing and usage data across various cloud services, enabling informed decision-making at different organizational levels.
Join us now for a unique opportunity to propel your international career and collaborate with a groundbreaking company.
Your Role
As a Technical Account Manager, you will leverage your expertise in data analysis and customer empowerment on a daily basis. Engaging directly with customers, your responsibilities will include providing insights on cost intelligence, facilitating discussions around cost optimization, and guiding customers through their FinOps journey. This dynamic role will require versatile conversations with cross-functional teams in a fast-paced environment.
Key Responsibilities
- Initiate and oversee customer onboarding processes and implementation projects
- Cultivate and maintain strong relationships with key customer stakeholders across various functions
- Drive customer success through value communication and performance monitoring
- Collaborate with internal teams to introduce new products/features and enhance customer experience
- Address complex customer challenges and proactively manage service trends to ensure customer satisfaction
- Analyze customer metrics to drive retention and expansion within your customer segment
- Develop and implement scalable technical solutions to enhance customer success
- Lead collaborative workshops and provide support for internal projects to improve company tools and capabilities
- Maintain standards for clear and concise data analysis and reporting for both internal and external stakeholders
Qualifications
Required Skills
- Advanced English fluency for effective communication
- Consulting experience with AWS, GCP, and/or Azure services
- Proficiency in financial analysis and cloud services optimization
- Knowledge of cloud spend management and resource reservations
- Experience in data analysis and complex dataset manipulation using tools like Excel
Preferred Skills
- FinOps Certified Practitioner or relevant certifications from AWS, GCP, or Azure
- Background in creating BI dashboards and authoring SQL queries
Benefits
When you join Ubiminds as a Sr. FinOps Account Manager:
- Work with the support and benefits equivalent to full-time employees of a product-based company
- Benefit from a remote-first policy and receive a company-provided MacBook
- Access growth opportunities and networking events with tech professionals
- Improve your English skills through free lessons with a native speaker
- Earn referral bonuses for recommending candidates
- Enjoy perks like tech talks, chapter meetings, and occasional office visits for fun activities
Recruitment Process
- Preliminary discussion with a Tech Recruiter
- In-depth interview with Tech Recruiter focusing on the job requirements
- Follow-up client interviews as needed
- Job offer and further details as per client requirements