Sr. FinOps Account Manager (440)

Are you looking to advance your career on an international level? We are here to assist you!

Ubiminds is a company focused on putting people first, certified as a Great Place to Work. We collaborate with American software product companies to help them expand their development capabilities. By handpicking the top 5% talent in Brazil, we support their strategies in Latin America through a combination of staff augmentation and employer-of-record services.

One of our clients operates a SaaS platform that merges cloud cost management and FinOps at the forefront of innovation.

They collect billing and usage data from various cloud service providers in real-time, organize it based on the customers' business structures, provide detailed views at any desired level, and empower customers to make informed decisions.

Here's your chance to not only catapult your international career but also contribute to a groundbreaking organization. Take action now!

Focus:

As a Technical Account Manager, you'll get to leverage your expertise in data analysis and customer empowerment. Day to day, you'll engage with clients, offering insights on cost intelligence, addressing cost growth challenges, and guiding them on their FinOps journey. This could involve discussing resource usage with the engineering team, tagging strategies with operations, or cost trends with executives, all within the same day!

Responsibilities:

• Drive ongoing client onboarding and implementation, including handling ad hoc requests
• Cultivate strong relationships across various client personas and provide specialized insights to gain trust across teams
• Communicate value propositions and track performance metrics by conducting regular executive business reviews
• Be the advocate for customer success with product, engineering, and go-to-market teams, collaborating across teams to drive innovation and represent customer needs
• Introduce new products/features and lead the business outcomes process with clients
• Resolve complex customer/ vendor issues and anticipate service challenges proactively
• Monitor customer adoption metrics to maintain high NPS scores
• Support client retention and expansion within your designated segment
• Enhance internal customer control mechanisms for operational efficiency
• Develop scalable technical solutions based on best practices, customer needs, and evolving requirements
• Conduct joint success planning workshops, analysis, and testing for internal projects aimed at improving tools and capabilities
• Establish and maintain data analysis standards for clear and concise communication with stakeholders

Requirements:

Mandatory Skills:

• Proficiency in English communication
• Availability to work during core hours in the EST timezone
• Strong consulting experience in AWS, GCP, and/or Azure services
• Familiarity with financial analysis and optimization of cloud services
• Understanding of cloud cost allocation and resource management
• Ability to work with complex data sets, utilizing Excel functionalities such as vlookups, pivot tables, etc.

Nice-to-Have:

• FinOps Certified Practitioner
• Certification in AWS, GCP, or Azure
• Experience in creating BI dashboards and SQL authoring

Benefits:

As an Sr. Technical Account Manager at Ubiminds, you will receive:

• Equal treatment as a full-time employee of a product-based company
• Full support from our back-office team, career guidance, HR services, and more
• Remote-first policy with access to growth opportunities and tech professional networking
• Provided MacBook for work
• English lessons for skill enhancement
• Candidate Referral bonus program
• Availability of office headquarters in Florianópolis with perks like weekly massages, refreshments, and games

Hiring Process:

• Initial chat with a Tech Recruiter
• Specific discussion on the job opening with Tech Recruiter
• Client interview (may vary)
• Job Offer

Our hiring process may involve AI tools to assess applications and resumes. Please reach out to us if you need more information on data processing.