Team Lead, Fraud Risk Operations (Deep Dive/ Model Labeling)

OKX is a leading digital asset trading platform that offers advanced financial services to traders worldwide using blockchain technology. With a wide range of token & futures trading pairs, OKX assists traders in optimizing their strategies. As one of the top digital asset trading platforms globally, OKX caters to millions of users in over 100 countries. The derivatives segment of OKX is renowned globally, boasting a daily volume of approximately $10 billion and setting industry standards.

About the Team:

This team operates within the Global Customer Service unit and plays a pivotal role in managing risks and rewards for the platform on a global scale. Collaboration with key stakeholders such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations is essential for the successful launch of various global products.

About the Role:

We are seeking a candidate with experience in fraud and risk management in a global context and a proven ability to lead operational teams focused on fraud risk. The ideal candidate will be responsible for establishing and overseeing the fraud risk team in Malaysia, encompassing recruitment, development of fraud processes, policies, and procedures.

The successful applicant should excel in a dynamic and collaborative environment, demonstrating adaptability, strong prioritization skills, and a proactive approach to achieving goals. Driving results and supporting product growth while fostering a culture of fraud risk management and implementing risk strategies are key aspects of this role.

Responsibilities Include:

• Devising strategies for the continual enhancement and growth of the fraud risk operation team.
• Managing day-to-day operations and capacity requirements while handling escalations effectively.
• Supervising a team of fraud risk representatives to detect and prevent various types of fraud, such as identity theft, friendly fraud, social engineering, and bot attacks.
• Developing and maintaining risk and fraud investigation procedures to support new and existing products and services.
• Implementing a program and culture for operational excellence in risk to align customer service with risk policies.
• Nurturing a team of investigators focused on fraud detection and loss reduction.
• Collaborating with partners and stakeholders to educate and advocate for effective fraud risk management.

Requirements:

• Bachelor's degree
• Over 8 years of leadership experience in fraud risk management with a strategic and operational focus.
• Demonstrated expertise in designing and implementing operational strategies for fraud risk management.
• Proficiency in leveraging fraud risk analytics to support business growth while managing risks.
• Ability to collaborate effectively across various business functions and with senior management.
• Capability to thrive in a fast-paced environment and lead with a hands-on approach.
• Skilled at coaching and mentoring teams using servant leadership tactics for employee engagement.

Desired Qualifications:

• Knowledge or interest in blockchain and cryptocurrency ecosystems.
• Experience in launching products within disruptive technology sectors.
• Familiarity with product management practices.
• MBA preferred but not required.
• Fraud Risk Certification (CIPFA) is a plus.

Benefits:

• Competitive compensation package including bonuses.
• Regular team-building activities.
• Remote work options.
• Opportunities for career growth and skill development.
• Employee engagement and recognition programs.
• Multinational work environment for diverse career advancement opportunities.