Customer Service Representative
My name is Carlito Erlano Jr. I'm a Bachelors degree holder in Agriculture major in Animal Science. Being in a BPO industry gave me the opportunity to work with different companies, experiencing different support positions and several certificates. I know that the experiences I've gained would be very beneficial to other companies I'll be joining in the future.
With my 6 years of experience as a chat, voice, and email customer service representative of a vast online store and food delivery service, I have learned to handle various concerns and issues with ease. We mainly cater order placement, reshipment, return, tracking order status, refund, and even incident reports that we take with utmost importance and care. Macy's, Bloomingdales, and Doordash are the accounts I have worked on; with the excellent training and experiences I have gained, I am confident that I am suited to the position you are offering right now. I'm a very independent representative who needs little supervision while at tasks.
I am a quick learner, with a can-do attitude, flexible with any schedule, multi-tasker, work under pressure, and can work with minimal supervision.