AI and Automation Engineer

We are a dedicated team focused on designing, developing, maintaining, and enhancing software for diverse projects adjacent to our core businesses. These projects are rapidly launched with a lean team. As a part of our team, you will play a key role in designing various components for scalable applications, spanning from frontend UI to backend infrastructure.

We are currently looking for a dynamic and experienced AI and Automation Engineer to join our AI Innovation team. The ideal candidate will be pivotal in creating cutting-edge AI-powered automation solutions aimed at optimizing Client onboarding, operational efficiency, and financial processes. This position requires a robust combination of software engineering expertise, a profound grasp of Generative AI, and hands-on experience in implementing advanced automation flows.

Key Responsibilities:

• Customer Support Automation & Chatbots:
• Develop and maintain AI customer chatbots and other automation tools to enhance response times and resolution rates for customer support.
• Integrate AI models with existing support channels and backend systems.
• Generative AI & RAG Implementation:
• Design and optimize applications utilizing Generative AI (GenAI) with a focus on deploying robust Retrieval-Augmented Generation (RAG) pipelines for precise, context-aware responses.
• Experiment with and integrate various Large Language Models (LLMs) and foundation models.
• KYC & Financial Automation:
• Implement secure and compliant automation solutions for Know Your Customer (KYC) processes, encompassing data validation, document processing, and risk flagging.
• Develop automation flows for payment handling and reconciliation to guarantee the accuracy, security, and integrity of financial transactions.
• Software Development:
• Create well-documented, efficient code using Python for machine learning models, automation scripts, and system integrations.
• Collaborate with cross-functional teams (Product, Data Science, Operations) to define requirements and provide solutions.
• Agentic AI & Workflow Management (A Plus):
• Utilize or quickly adapt to AI flow software and platforms like Dify, n8n, LangChain, or other Agentic AI frameworks to construct complex, multi-step automation workflows.

Required Qualifications:

• Experience: Minimum 3-5 years in software development, AI engineering, or automation-centric roles.
• Programming: Proficiency in Python and relevant libraries (e.g., NumPy, pandas, scikit-learn, TensorFlow/PyTorch).
• AI/ML: Demonstrated expertise in NLP/NLU and deploying machine learning models, specifically for chatbots and customer service.
• GenAI/RAG: Practical experience in implementing Generative AI solutions and constructing RAG architectures.
• Domain Knowledge:
• Direct involvement in customer support automation and AI customer chatbot development.
• Understanding of financial technology processes, particularly KYC procedures and payment handling/reconciliation.

Preferred Qualifications:

• Familiarity with AI workflow software such as Dify, n8n, or other frameworks for building Agentic AI systems.
• Experience with cloud platforms (AWS, Azure, or GCP) for deploying and scaling AI/ML services.
• Proficiency with containerization (Docker, Kubernetes).

Life @ Crypto.com

• Fosters a culture of empowerment and creativity, working alongside a talented, ambitious, and supportive team.
• Encourages a proactive and transformational work environment that enables employees to devise innovative solutions.
• Facilitates internal growth by providing opportunities to develop new skill sets for personal and professional advancement.
• Cultivates a collaborative work culture where colleagues support and assist each other.
• Aims to engage stakeholders to achieve the goal of widespread cryptocurrency adoption.

Work Perks:

• Competitive salary.
• Generous annual leave entitlement, including special occasions like birthdays and work anniversaries.
• Flexibility in work hours and supports hybrid or remote work setups.

About Crypto.com:

Established in 2016, Crypto.com caters to over 150 million customers and stands as the world's fastest-growing global cryptocurrency platform. With a commitment to security, privacy, and compliance, Crypto.com aims to accelerate cryptocurrency adoption through innovation and empower the next generation of innovators, creators, and entrepreneurs to foster a fairer and more equitable digital ecosystem.

Crypto.com is proud to be an equal opportunities employer, emphasizing diversity and inclusion in its values. We welcome candidates with diverse backgrounds, perspectives, and skills to strengthen our team.

Personal data shared by applicants will be solely used for recruitment purposes. Please note that only shortlisted candidates will be contacted.