AI and Automation Engineer

We are a collaborative team dedicated to creating, enhancing, and maintaining software for various projects that align with our core business, executed rapidly with a lean team structure. You will play a key role in designing diverse components for scalable applications, spanning from frontend interfaces to backend systems.

We are currently looking for a self-motivated and skilled AI and Automation Engineer to join our AI Innovation team. The successful candidate will be integral in developing cutting-edge AI-driven automation solutions, primarily aimed at streamlining client onboarding processes, boosting operational efficiency, and refining financial workflows. This role necessitates a strong foundation in software engineering, a profound grasp of Generative AI, and hands-on experience in implementing advanced automation processes.

Key Responsibilities:

• Customer Support Automation & Chatbots:

• Create, maintain, and optimize AI-driven customer chatbots and automation tools to enhance response times and resolution rates in customer support interactions.

• Integrate AI models with existing support channels and backend infrastructure.

• Generative AI & RAG Implementation:

• Develop and enhance applications utilizing Generative AI (GenAI), with a focus on implementing robust Retrieval-Augmented Generation (RAG) pipelines for precise, context-aware responses.

• Explore and integrate various Large Language Models (LLMs) and foundational models.

• KYC & Financial Automation:

• Implement secure and regulatory-compliant automation solutions for Know Your Customer (KYC) processes, including data validation, document handling, and risk identification.

• Devise automation flows for payment management and reconciliation to ensure the accuracy, security, and reliability of financial transactions.

• Software Development:

• Write well-documented, efficient code using Python for machine learning models, automation scripts, and system integrations.

• Collaborate with cross-functional teams (Product, Data Science, Operations) to define requirements and deliver innovative solutions.

• Agentic AI & Workflow Management (A Plus):

• Utilize or quickly adapt to AI flow software or platforms like Dify, n8n, LangChain, or other Agentic AI frameworks to construct complex, multi-step automation workflows.

Required Qualifications:

• Minimum 3-5 years of professional experience in software development, AI engineering, or automation-related roles.
• Proficiency in Python and relevant libraries (e.g., NumPy, pandas, scikit-learn, TensorFlow/PyTorch).
• Demonstrated experience in NLP/NLU and deploying machine learning models, especially for chatbots and customer service applications.
• Hands-on experience in implementing Generative AI solutions and building RAG architectures.
• Background in customer support automation and AI-powered customer chatbot development.
• Familiarity with financial technology processes, specifically KYC procedures and payment handling/reconciliation.

Preferred Qualifications:

• Experience with AI workflow software such as Dify, n8n, or other frameworks for developing Agentic AI systems.
• Familiarity with cloud platforms (AWS, Azure, or GCP) for deploying and scaling AI/ML services.
• Proficiency in containerization tools (Docker, Kubernetes).

If you are enthusiastic about joining a dynamic team and contributing to groundbreaking projects, this opportunity may be perfect for you. Apply now for a chance to advance your professional journey with us!

Benefits:

• Competitive salary and attractive annual leave benefits.
• Opportunities for flexible working hours and hybrid/remote setups.
• Internal mobility program for diversified career growth.
• Work perks including Crypto.com visa card upon joining.

About Us:

Founded in 2016, Crypto.com is a rapidly growing global cryptocurrency platform with a mission to make cryptocurrency accessible to all. Committed to innovation and fostering a fair digital ecosystem, Crypto.com values diversity and inclusion in its workforce. Personal data provided by applicants will be used solely for recruitment purposes.