AI and Automation Engineer
We are a collaborative team dedicated to creating, enhancing, and maintaining software for various projects that align with our core business, executed rapidly with a lean team structure. You will play a key role in designing diverse components for scalable applications, spanning from frontend interfaces to backend systems.
We are currently looking for a self-motivated and skilled AI and Automation Engineer to join our AI Innovation team. The successful candidate will be integral in developing cutting-edge AI-driven automation solutions, primarily aimed at streamlining client onboarding processes, boosting operational efficiency, and refining financial workflows. This role necessitates a strong foundation in software engineering, a profound grasp of Generative AI, and hands-on experience in implementing advanced automation processes.
Key Responsibilities:
Customer Support Automation & Chatbots:
Create, maintain, and optimize AI-driven customer chatbots and automation tools to enhance response times and resolution rates in customer support interactions.
Integrate AI models with existing support channels and backend infrastructure.
Generative AI & RAG Implementation:
Develop and enhance applications utilizing Generative AI (GenAI), with a focus on implementing robust Retrieval-Augmented Generation (RAG) pipelines for precise, context-aware responses.
Explore and integrate various Large Language Models (LLMs) and foundational models.
KYC & Financial Automation:
Implement secure and regulatory-compliant automation solutions for Know Your Customer (KYC) processes, including data validation, document handling, and risk identification.
Devise automation flows for payment management and reconciliation to ensure the accuracy, security, and reliability of financial transactions.
Software Development:
Write well-documented, efficient code using Python for machine learning models, automation scripts, and system integrations.
Collaborate with cross-functional teams (Product, Data Science, Operations) to define requirements and deliver innovative solutions.
Agentic AI & Workflow Management (A Plus):
Utilize or quickly adapt to AI flow software or platforms like Dify, n8n, LangChain, or other Agentic AI frameworks to construct complex, multi-step automation workflows.
Required Qualifications:
- Minimum 3-5 years of professional experience in software development, AI engineering, or automation-related roles.
- Proficiency in Python and relevant libraries (e.g., NumPy, pandas, scikit-learn, TensorFlow/PyTorch).
- Demonstrated experience in NLP/NLU and deploying machine learning models, especially for chatbots and customer service applications.
- Hands-on experience in implementing Generative AI solutions and building RAG architectures.
- Background in customer support automation and AI-powered customer chatbot development.
- Familiarity with financial technology processes, specifically KYC procedures and payment handling/reconciliation.
Preferred Qualifications:
- Experience with AI workflow software such as Dify, n8n, or other frameworks for developing Agentic AI systems.
- Familiarity with cloud platforms (AWS, Azure, or GCP) for deploying and scaling AI/ML services.
- Proficiency in containerization tools (Docker, Kubernetes).
If you are enthusiastic about joining a dynamic team and contributing to groundbreaking projects, this opportunity may be perfect for you. Apply now for a chance to advance your professional journey with us!
Benefits:
- Competitive salary and attractive annual leave benefits.
- Opportunities for flexible working hours and hybrid/remote setups.
- Internal mobility program for diversified career growth.
- Work perks including Crypto.com visa card upon joining.
About Us:
Founded in 2016, Crypto.com is a rapidly growing global cryptocurrency platform with a mission to make cryptocurrency accessible to all. Committed to innovation and fostering a fair digital ecosystem, Crypto.com values diversity and inclusion in its workforce. Personal data provided by applicants will be used solely for recruitment purposes.


