Associate GTM Operations Engineer

• About Us

Immutable is an esteemed global technology company in the gaming industry, known for its leading platform using Ethereum technology. Focused on revolutionizing the gaming experience and exploration, Immutable has achieved unicorn status in record time, raising over AUD $300M+ with a valuation of AUD $3.5 billion since its inception in 2018.

Currently, the Immutable Group encompasses the Immutable Platform, which powers successful games like RavenQuest and Immortal Rising 2 on Ethereum, and Immutable Games, a front-runner in web3 game development and publishing with renowned titles such as Gods Unchained and Guild of Guardians.

The goal at Immutable is to transform digital worlds into reality, with ambitious growth plans as the fastest-growing gaming chain by 2024, aimed at launching 250+ games and surpassing numbers from all previous years combined.

About The Role

At Immutable, we are shaping the future of player onboarding, discovery, and engagement. The mission is to facilitate the successful launch of games by utilizing next-gen growth and automation tools.

As an Associate GTM Operations Engineer, you will play a crucial role at the intersection of Applied AI, Automation Engineering, Support Operations, and Commercial Strategy. Responsibilities include scaling automation-driven support initiatives, optimizing GTM workflows, and developing tools to empower our Commercial, Growth, and BD teams.

This hands-on position involves diagnosing issues, optimizing processes, creating automations, and collaborating closely with Product and Engineering teams to enhance customer and internal user experiences.

Key Responsibilities

• Architect and execute essential processes, tools, and data workflows supporting the commercial team’s core functions.
• Take charge of customer support operations to efficiently scale while upholding a superior user experience.
• Play a significant role in shaping the Go-to-Market strategy for Immutable Audience through automation initiatives.
• Conduct ad-hoc analyses, providing actionable insights for GTM strategy, customer onboarding, and support efficiency.

Qualifications

• Strong troubleshooting skills with a focus on identifying root causes.
• Experience in technical support, RevOps, operations engineering, or workflow automation.
• Ability to convey complex technical details clearly to various audiences.
• Proficient with data handling (e.g., SQL, dashboards) for informed decision-making.
• Demonstrated curiosity, proactivity, and a penchant for learning complex systems and solving large-scale problems.

Desired Skills

• Experience with AI tools integration and utilization (e.g., LLMs, automation tools like Zapier and others).
• Previous involvement in building support workflows or automations using tools like DevRev, Intercom, or similar platforms.
• Familiarity with GTM, RevOps, support operations, or startup environments.

Why Join Us

• Gain extensive experience in AI systems, commercial strategy, and support automation.
• Collaborate closely with talented teams across various functions in a dynamic, high-accountability setting.
• Make a direct impact on how Immutable supports players and studios at scale.
• See immediate visibility and measurable outcomes in revenue, workflow efficiency, and support quality.

Immutable is dedicated to nurturing an inclusive and diverse workplace, recognizing the importance of integrating all perspectives and experiences in driving success. We commit to responding to all applicants as part of our 2025 Circle Back Initiative.

Note to recruitment agencies: We have internal coverage for this role and do not accept unsolicited agency resumes.

Join us in influencing the future of web3 gaming!