BUILD Customer Success Manager, APAC
About Us
Chainlink Labs is the main developer of Chainlink, a decentralized platform that powers the verifiable web. Known as the industry standard for connecting real-world data, offchain computation, and secure cross-chain interoperability, Chainlink Labs collaborates with major financial institutions and top Web3 teams to enable verifiable applications across various sectors.
We are currently looking for a seasoned Head of Customer Success to lead our customer success team within the BUILD technical program. This role is essential for ensuring the success of web3 startups by utilizing in-depth knowledge of blockchain technology, strong relationship management skills, and proactive issue resolution. The ideal candidate should possess a solid background in web3, experience in the crypto industry, and the ability to work collaboratively to meet program goals.
Objectives of this Role
- Develop and implement tiering systems for existing and new projects in the BUILD program.
- Strategically position startups for success in the decentralized environment.
- Plan resources comprehensively for BUILD technical program objectives and growth plans.
- Define and align OKRs with internal teams for the 2024 BUILD program.
- Establish measurable goals to drive program success.
- Create a success strategy for the program, including offboarding processes and building an alumni network.
- Maintain strong relationships with successful startups post-engagement.
Skills & Qualifications
- Fluency in Mandarin and English (Cantonese is a bonus).
- Profound understanding of traditional financial markets, financial products, and their integration with blockchain technology.
- Strong problem-solving capabilities to navigate partnership development challenges.
- Excellent communication, negotiation, and interpersonal skills for managing complex collaborations.
- Ability to adapt to a rapidly evolving industry and stay informed about trends and regulatory changes.
- Proficiency in working cross-functionally to ensure partnership growth and relationship management.
- Track record in creating and executing strategic account plans with a focus on driving growth.
Preferred Qualifications
- Extensive network within financial institutions and experience influencing strategic planning.
- Background in digital assets or leading financial services providers.
- Innovative mindset with a history of implementing creative solutions in partner relationships.
At Chainlink Labs, roles are global and remote-based, with a preference for some overlap in working hours with Eastern Standard Time (EST). We welcome applications from all locations, and we are committed to providing equal opportunities for all candidates. If you need any accommodations during the application process due to a disability or special need, please reach out to us.
Commitment to Equal Opportunity
Chainlink Labs is dedicated to being an equal opportunity employer, providing fair treatment to all qualified candidates in accordance with applicable laws and regulations.
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