Client Due Diligence Team Lead, Bulgaria
We are in search of a seasoned professional to take on the role of leading our Customer Due Diligence (CDD) Team. The ideal candidate will oversee the continuous due diligence processes, ensuring alignment with global AML/CFT standards. Additionally, they will act as a key liaison between Compliance, Operations, and Product teams to harmonize controls with business expansion and customer satisfaction.
Responsibilities
- Act as the main expert in the field, guiding the CDD team on intricate due diligence cases, regulatory mandates, and specialized task execution.
- Take charge of daily operations, preemptively managing staffing, scheduling, and resource allocation to maintain consistent efficiency and service provision.
- Address and resolve complex and high-risk CDD and Enhanced Due Diligence (EDD) escalations, delivering expert insights and making time-sensitive decisions.
- Identify and implement enhancements to CDD operations, including tools, technology, and processing procedures, to enhance productivity and operational efficiency.
- Monitor, analyze, and provide feedback on Key Performance Indicators (KPIs) strategically to ensure surpassing quality and productivity objectives consistently.
- Manage complex Corporate Onboarding Escalations, Enhanced Due Diligence (EDD) operations, and Transaction Monitoring for Institutional and Merchant accounts.
- Enforce adherence to internal policies and external regulatory protocols with swift reporting on non-standard, high-risk cases for executive visibility.
- Keep management informed of all non-standard cases and participate in ad-hoc projects as needed.
Requirements
- Possession of a Bachelor's degree or equivalent Higher Education qualification.
- Demonstrated hands-on experience in the complete lifecycle of Corporate Customer Due Diligence (CDD), encompassing Onboarding and Ongoing Monitoring phases.
- Track record of exceptional leadership, organizational prowess, and effective problem-solving skills, with the ability to make sound judgments under pressure.
- Proficiency in quickly understanding the company's business model, technical infrastructure, and operational landscape to assess and manage risks effectively.
- Excellent written and verbal communication skills, with the capability to interact effectively with stakeholders at all levels.
- Demonstration of integrity, high initiative, and discretion in handling sensitive corporate client information.
- Full proficiency in English (written and verbal) and advanced computer literacy.
- Basic to solid understanding of AML/CFT legislation in the Fintech and Payment Services sectors is advantageous.
Life @ Crypto.com
- Encouraged to think boldly and explore new opportunities alongside a talented and supportive team.
- Engage in a transformative, proactive work environment that encourages innovative solutions.
- Facilitate personal and professional growth through skill development.
- Embrace a collaborative work culture where colleagues support one another to achieve common goals.
Benefits
- Competitive salary.
- Comprehensive medical insurance coverage for employees and dependents.
- Generous annual leave entitlement, including special occasions like birthdays and work anniversaries.
- Internal mobility program for career development.
- Work perks: Crypto.com Visa card upon joining.
About Crypto.com Founded in 2016, Crypto.com serves over 150 million customers globally as the fastest-growing cryptocurrency platform. Committed to promoting the adoption of cryptocurrency through innovation, Crypto.com prioritizes security, privacy, and compliance. The organization envisions a fairer and more equitable digital ecosystem, empowering future builders, creators, and entrepreneurs.
Note: Personal data provided by applicants will be used exclusively for recruitment purposes. AI tools may be utilized to enhance recruitment processes by analyzing resumes against job requirements, though final hiring decisions are made by human evaluators. For more information on data processing, please contact us directly.

