Content Operations Manager
We are in need of a Content Operations Manager to oversee the narrative of products within the broader ecosystem, encompassing various crypto-related entities. The ideal candidate will be well-versed in Web3 culture, possessing meticulous attention to detail and a sincere enthusiasm for products at the intersection of technology, culture, and community.
Success in this role involves fostering genuine product adoption through compelling copy that resonates with and is valued by communities, influencing the initial introduction of products as the organization expands globally. Collaboration with teams across Growth, Legal, Creative, and Product functions is essential to embody the company's mission of making cryptocurrency inclusive for all.
Responsibilities:
- Manage content delivery for a range of crypto products by coordinating feature updates, initiatives, and partnership launches.
- Administer and oversee regular and ad hoc updates such as listings, legal disclosures, terms of service changes, and notices.
- Draft communications in conjunction with Creative and Product teams, ensuring accuracy, appropriate tone, and resonance with the target audience in the final assets.
- Ensure timely completion of Legal and Compliance requirements, including risk statements, approvals, with zero post-publish corrections.
- Establish and monitor content KPIs, measure viewer engagement, views, impressions, and CTA click-through rates to encourage key product interactions.
- Evaluate the impact on product adoption rates, traffic to product pages, and community engagement post-launch.
- Uphold a standard of accuracy for all launch communications and deliver them punctually without errors.
- Translate community feedback into well-structured suggestions for enhancing the communication of product updates.
Requirements:
- 1-3 years of experience in communications, content creation, or editorial roles.
- Proficient in clear, accurate, and detail-oriented writing for published content.
- Interest in or familiarity with NFTs, cryptocurrencies, and Web3 communities.
- Capable of coordinating efforts across Product, Growth, Creative, Legal, and Compliance departments.
- Quick at adapting to internal tools, templates, and approval procedures.
- Bonus if you possess experience in managing social channels for crypto or Web3 communities.
Please note that this organization may utilize artificial intelligence tools for reviewing applications, aligning the content of your Resume/CV with the job requirements. The AI tools offer recommendations to support the recruitment process but do not replace human decision-making. Final hiring determinations are made by human evaluators considering input from both tools and other relevant data. For further details on data processing, please get in touch with us.
