Customer Due Diligence Operations Specialist

About the Company

OKX, a leading digital asset trading platform, utilizes blockchain technology to provide advanced financial services to traders around the world. With a wide range of token and futures trading pairs, OKX helps traders enhance their strategies. As one of the industry's top digital asset trading platforms, OKX serves millions of users in over 100 countries and is recognized for its exceptional trading volume, making it a reputable and influential platform. With a strong belief in the power of blockchain technology, OKX aims to eliminate transaction barriers, improve transaction efficiency, and make a significant impact on the global economy. By continuously striving for innovation and improving the customer experience, OKX seeks to make groundbreaking achievements and change the world.

Opportunity Overview

This role offers a unique and highly influential position within one of the fastest-growing global cryptocurrency exchanges. As a KYC Analyst, you will be responsible for reviewing customer KYC cases identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud-related matters. Prior experience in know-your-customer and sanctions compliance is required for this role.

Key Responsibilities

Working as a KYC Analyst, your responsibilities will include:

• Conducting thorough reviews of customer onboarding cases, ensuring consistent application of AML policies and customer risk assessments
• Reviewing and verifying KYC documents obtained from customers using validation tools and reputable sources
• Obtaining and requesting appropriate CDD/EDD documentation from customers to complete the AML onboarding process in accordance with company policies and procedures
• Following up on pending CDD/EDD requests and maintaining communication within specified timeframes
• Investigating potential matches generated by scanning applications used to screen customers against sanctions, PEPs, and adverse media news, and taking appropriate action
• Providing management with information on AML/CDD issues that arise
• Delivering high-quality service to customers and other departments, addressing queries professionally, and escalating when necessary
• Supporting the enhancement of the CDD function and maintaining procedures
• Managing specific projects when required

Requirements

To be successful in this role, you should possess the following qualifications and skills:

• A degree in a business or finance-related discipline
• Two or more years of experience in AML and CDD/EDD reviews
• Strong teamwork skills, collaborating effectively within the function to deliver quality service
• Excellent communication and writing skills, with meticulous attention to detail
• Fluent command of spoken and written English

Why Join Us?

By joining OKX, you can expect the following benefits:

• Competitive remuneration package, including basic salary and yearly bonuses
• Meal allowance up to RM 500/month
• Monthly team-building activities
• RM 2500 in annual benefits for training and wellness
• Hybrid work arrangements
• Convenient workplace location, just a 5-minute walk from MRT TRX
• Excellent growth and promotion prospects, with assistance, skill development opportunities, mentoring, and training programs provided to support your success
• Employee engagement, recognition, and appreciation program
• Multinational working environment, allowing you to advance your career by interacting with individuals from diverse backgrounds, cultures, and nations.