Customer Service Representative (English)

Status
Buenos Aires, Argentina +1
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Role Overview:

Binance, a renowned global blockchain ecosystem, operates the largest cryptocurrency exchange globally. With a strong focus on customer service, we aim to provide top-notch support with a commitment to quality, speed, and accuracy for our diverse user base.

The position involves interacting with clients through live chat and calls to address inquiries, concerns, and assist in verification processes for our cryptocurrency exchange platform. The role requires maintaining high standards of customer service to ensure user satisfaction.

Key Responsibilities:

  • Respond promptly and professionally to incoming live chat and phone communications
  • Assess and address customer needs efficiently to ensure a positive experience
  • Offer precise and detailed information to users
  • Handle complaints effectively, present appropriate solutions, and ensure timely resolutions
  • Adhere to communication guidelines and protocols
  • Demonstrate proactive engagement to enhance customer interactions

Requirements:

  • At least 1 year of experience in customer-facing roles or customer service
  • Proficiency in using IT tools for professional purposes and handling technical customer queries
  • Excellent written communication skills and attentive listening abilities
  • Strong multitasking skills, efficient time management, and prioritization
  • Knowledge of the cryptocurrency and blockchain industry is advantageous
  • Fluency in English is essential
  • Flexibility to work weekends, night shifts, and irregular hours as needed
  • Multilingual proficiency is a bonus

Why Binance:

  • Collaborate in a global organization with a flat structure alongside top-tier professionals
  • Engage in fast-paced, innovative projects with autonomy
  • Access opportunities for career advancement and continuous learning
  • Enjoy competitive compensation and company benefits
  • Benefit from work-from-home arrangements based on team requirements

Binance embraces diversity and is dedicated to offering equal opportunities to all candidates.

By applying for this position, you acknowledge that you have reviewed and accepted our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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