Customer Service Representative - P2P (APAC)

Asia
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance is a globally acclaimed blockchain ecosystem and cryptocurrency infrastructure provider, offering a range of financial products, including the world's largest digital-asset exchange. The company's core mission is to drive cryptocurrency adoption and promote financial freedom.

We are a fast-paced and purpose-driven organization that values continuous learning and growth, making Binance an ideal place to excel and advance your career.

Responsibilities:

  • Serve as the frontline representative in the P2P market to handle customer disputes professionally
  • Investigate trading activities to maintain marketplace integrity and detect fraudulent behavior
  • Establish a customer-oriented culture and processes to meet business objectives effectively
  • Utilize Customer Insight and Root Cause Analytics to suggest product enhancements and collaborate with stakeholders
  • Advocate for customers within the organization and ensure their feedback influences business decisions
  • Provide feedback, coaching, and development opportunities to team members for continuous improvement
  • Conduct regular customer surveys to assess and enhance the overall customer experience
  • Share insights gained from customer complaints across the organization and with external partners

Requirements:

  • At least 1 year of experience in a customer-facing role or as a customer service representative
  • Proficient in using IT tools for professional purposes and handling technical queries from customers
  • Strong written communication skills and attentive listening ability
  • Effective multitasking, prioritization, and time management skills
  • Knowledge of blockchain, cryptocurrency, and P2P payments is advantageous
  • Must be fluent in English; multilingual proficiency is a plus
  • Openness to working weekends, irregular hours, and night shifts
  • Preferred experience as a Binance P2P user
  • Additional languages beyond English would be beneficial for global coordination

Working at Binance:

  • Join a top blockchain ecosystem with ample career progression opportunities
  • Engage with a diverse team of talented individuals, fostering a culture of continuous learning and growth
  • Undertake challenging and dynamic projects in a fast-paced environment
  • Contribute to a global organization with international teams and a flat organizational structure
  • Competitive salary and benefits offered
  • Enjoy flexibility in working hours, remote work options, and a casual dress code

Apply today to be part of the Web3 revolution! Binance is devoted to equal employment opportunities, valuing a diverse workforce as critical to our success.

Upon submitting your application, you acknowledge that you have reviewed and accepted our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified

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