Customer Service Representative (Romanian & English)

Status
Bucharest, Romania +1
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance, a global blockchain ecosystem, leads the way for the world's largest cryptocurrency exchange with a vast number of users across various countries. Trusted by millions, we prioritize industry-leading security, transparent user fund management, fast trading engine, abundant liquidity, and a comprehensive range of digital asset products. Our offerings span trading, finance, education, research, payments, institutional services, Web3 features, and more. Leveraging digital assets and blockchain, our aim is to foster an inclusive financial ecosystem, promoting financial freedom and enhanced access globally.

In our client-centric business model, stellar Customer Service is paramount to us as we strive to ensure our users receive exceptional support with swift responses, accurate information, and high-quality assistance.

Support tasks involve managing customer queries, complaints, and identity verification procedures for our top-tier cryptocurrency exchange platform through ticketing systems and live chat, primarily in Romanian and English.

Responsibilities:

  • Manage high volumes of live chats and phone calls promptly
  • Assess and address customers’ needs effectively to ensure satisfaction
  • Offer precise, valid, and elaborate information
  • Handle complaints efficiently, present appropriate solutions within stipulated timeframes, and follow up for resolution
  • Adhere to communication procedures, guidelines, and policies
  • Ensure proactive engagement with customers

Requirements:

  • Minimum 1 year of demonstrated customer-facing experience or as a customer service representative
  • Proficiency in IT for professional applications and adept at handling somewhat technical customer queries
  • Strong written communication skills and active listening capabilities
  • Ability to multitask, prioritize, and manage time efficiently
  • Knowledge of cryptocurrency/blockchain sector is advantageous
  • Multi-lingual proficiency is a bonus
  • Flexibility to work weekends, irregular hours, including night shifts
  • Proficiency in English and Romanian is mandatory for effective coordination with global partners, stakeholders, and customers

Benefits of Joining Binance:

  • Play a significant role in shaping the future alongside a premier blockchain ecosystem
  • Collaborate with top-tier professionals in a global, user-centric organization with a flat hierarchy
  • Engage in unique, agile projects with autonomy in an innovative setting
  • Thrive within a results-driven environment with growth opportunities and continuous learning
  • Competitive salary and enticing company benefits
  • Work-from-home arrangement (subject to the business team's requirements)

Binance is dedicated to providing equal employment opportunities and recognizes that diversity in the workforce is vital for our success.

Submission of job application indicates acknowledgment and agreement with our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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