Customer Service Representative (Ukrainian & English)
Job Overview:
Binance is at the forefront of the global blockchain landscape, offering a broad array of financial products, including the largest digital asset exchange globally. The organization's primary goal is to drive the adoption of cryptocurrencies and enhance financial freedom. If you crave a dynamic, purpose-driven environment with boundless opportunities for learning and growth, Binance is an ideal fit for you.
We highly prioritize Customer Support to ensure our platform users receive top-notch assistance characterized by quality, promptness, and accuracy. Customer interactions are primarily conducted through a ticketing system and live chat, with queries, complaints, and verification processes being the main focus for our premier cryptocurrency exchange platform.
Responsibilities:
- Engage with users through live chat and various online channels.
- Offer prompt, precise, and comprehensive information to customers.
- Adhere to company protocols, guidelines, and communication policies.
- Collaborate with other departments for effective customer coordination and meticulous documentation.
- Address and resolve complaints efficiently, within specified deadlines, and ensure follow-up for closure.
- Demonstrate personalized customer engagement to enhance user satisfaction.
Requirements:
- Hold a degree from college or higher education institution.
- Proficient in Ukrainian and advanced in English.
- Minimum of one year experience in Customer Service, preferably within finance or e-commerce.
- Strong ethical principles, proactive approach, responsibility, and teamwork mindset.
- Capable of excelling under pressure, possessing excellent communication skills, and surpassing expectations.
- Enthusiastic about customer service, adaptable to varied work shifts, and positive about the crypto industry.
Working at Binance:
- Join a pioneering blockchain ecosystem that offers ample career growth opportunities.
- Collaborate with a diverse pool of skilled professionals in a dynamic learning environment.
- Tackle challenging projects with rapid deadlines.
- Contribute to an international organization with a flat organizational structure.
- Competitive compensation package and benefits offered.
- Enjoy flexible working hours, remote work arrangements, and a casual dress code.
Be part of a thriving team that upholds shared organizational values promoting collaboration, excellence, and continuous development. Apply now and contribute to the Web3 revolution!
Binance is committed to fostering a diverse workforce as we believe its significance in our accomplishments.
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