Customer Service Representative (Ukrainian & English)

Status
Kyiv, Ukraine
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Job Overview:

Binance is at the forefront of the global blockchain landscape, offering a broad array of financial products, including the largest digital asset exchange globally. The organization's primary goal is to drive the adoption of cryptocurrencies and enhance financial freedom. If you crave a dynamic, purpose-driven environment with boundless opportunities for learning and growth, Binance is an ideal fit for you.

We highly prioritize Customer Support to ensure our platform users receive top-notch assistance characterized by quality, promptness, and accuracy. Customer interactions are primarily conducted through a ticketing system and live chat, with queries, complaints, and verification processes being the main focus for our premier cryptocurrency exchange platform.

Responsibilities:

  • Engage with users through live chat and various online channels.
  • Offer prompt, precise, and comprehensive information to customers.
  • Adhere to company protocols, guidelines, and communication policies.
  • Collaborate with other departments for effective customer coordination and meticulous documentation.
  • Address and resolve complaints efficiently, within specified deadlines, and ensure follow-up for closure.
  • Demonstrate personalized customer engagement to enhance user satisfaction.

Requirements:

  • Hold a degree from college or higher education institution.
  • Proficient in Ukrainian and advanced in English.
  • Minimum of one year experience in Customer Service, preferably within finance or e-commerce.
  • Strong ethical principles, proactive approach, responsibility, and teamwork mindset.
  • Capable of excelling under pressure, possessing excellent communication skills, and surpassing expectations.
  • Enthusiastic about customer service, adaptable to varied work shifts, and positive about the crypto industry.

Working at Binance:

  • Join a pioneering blockchain ecosystem that offers ample career growth opportunities.
  • Collaborate with a diverse pool of skilled professionals in a dynamic learning environment.
  • Tackle challenging projects with rapid deadlines.
  • Contribute to an international organization with a flat organizational structure.
  • Competitive compensation package and benefits offered.
  • Enjoy flexible working hours, remote work arrangements, and a casual dress code.

Be part of a thriving team that upholds shared organizational values promoting collaboration, excellence, and continuous development. Apply now and contribute to the Web3 revolution!

Binance is committed to fostering a diverse workforce as we believe its significance in our accomplishments.

By submitting your job application, you acknowledge and accept our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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