Customer Service Specialist (Hindi/ English)
Binance, a leading global blockchain ecosystem and cryptocurrency infrastructure provider, is dedicated to accelerating cryptocurrency adoption and enhancing financial freedom. We offer a dynamic and mission-oriented workplace with endless learning and growth opportunities.
At Binance, customer service is pivotal to our client-facing business. We aim to provide top-notch support with a focus on quality, responsiveness, and reliability. As part of our support team, you'll engage with users through ticketing systems and live chat to address inquiries, complaints, and approval processes on our world-class cryptocurrency exchange platform in Hindi and English.
Responsibilities:
- Managing back-office tickets and addressing customer queries through online tools, calls, and emails on a 24/7 basis.
- Providing advice, suggestions, and support to customers across various communication channels.
- Collaborating with different business units for effective customer communication and documentation.
- Handling complaints, unique cases, and other ad hoc tasks as needed.
Requirements:
- Minimum of a Degree or Diploma.
- Proficiency in English and Hindi; knowledge of other languages is a plus for effective collaboration.
- At least 1 year of customer service experience, preferably in finance or E-commerce; recent graduates with exceptional skills are encouraged to apply.
- Strong integrity, proactive approach, sense of responsibility, and teamwork ethos.
- Ability to thrive under pressure, excellent communication skills, and a commitment to exceeding expectations.
- Enthusiasm for customer service and willingness to work various shifts, including evening hours.
- Positive attitude towards the crypto industry.
Working at Binance offers numerous perks, including unparalleled career growth opportunities, collaboration with diverse talents, exposure to challenging projects, a global team environment, competitive salary and benefits, flexible remote-first working arrangements, and a relaxed work culture.
Discover more about Binance's core values that foster a culture of collaboration, excellence, and growth within our organization.
Join us today to be part of the Web3 revolution! Binance ensures equal employment opportunities, recognizing the value of a diverse workforce in our success.
Through job application submission, you confirm acknowledgment and agreement to our Candidate Privacy Notice.
![Avatar](https://uploads.laborx.com/company_logo/w0zdrrqjHoZ5A-YSWzc5NK6I-mIzwtpO.png)