Fraud Investigations Manager, Bulgaria
Sofia, Bulgaria
Full time
Hybrid
Compensation is not specified
Role
Engineering Manager
Description
Job Responsibilities:
- Responsible for overseeing the Fraud Investigation team's scheduling, productivity, quality, and adherence.
- Assign specific tasks to team members and ensure timely and qualitative task completion.
- Develop and manage a fraud program, including policies, risk management processes, and fraud controls.
- Fill in for the Head of Fraud and Transaction Monitoring when needed to ensure the seamless operation of Risk Operations.
- Provide guidance, advice, and supervision to customer service team members in their duties and tasks.
- Keep the team informed of any changes before or during shifts.
- Handle escalations and provide necessary advice.
- Create shift patterns and monthly schedules.
- Develop ad-hoc scheduling plans if needed.
- Monitor staffing levels, coverage, and handle extra shifts or sick leaves scheduling.
- Supervise all queues managed by the team.
- Offer suggestions for operational improvements within the team.
- Monitor adherence to key performance indicators (KPIs) and provide feedback on their effectiveness.
- Ensure compliance with departmental/company policies and procedures.
- Participate in performance improvement plans for team members.
- Generate regular reports on tasks and team status.
- Stay updated on evolving fraud and money laundering methodologies.
- Review fraud concerns on a broader scale.
- Analyze large datasets to detect fraud patterns and develop new mitigation strategies.
- Manage resources and risk systems effectively to prevent and detect fraud and money laundering activities.
- Establish and manage Risk KPI standards for performance evaluation and improvement.
- Recommend and implement efficient systems for robust fraud detection and prevention.
- Collaborate with Risk Management, Product, and Technology teams.
Job Requirements:
- Minimum 5 years of experience in fintech risk management.
- At least 1 year of people management experience.
- Advanced knowledge of relevant fintech legislation.
- Understanding of the company's technical, financial, and organizational structure.
- Excellent communication skills, both verbal and written.
- Strong leadership, organizational, decision-making, and problem-solving skills.
- Integrity, initiative, perseverance, discretion, and dedication to customer service.
- Proficiency in English and computer literacy, including Microsoft Office, SQL, Tableau, etc.
Skills Required

Сrypto.com
Website
Сrypto.comCompany size
Not specified
Location
United States
Description
Not specified