Global Payroll Manager

About Toku

About Toku:

Toku is a cutting-edge global compensation and employment platform that offers advanced features such as real-time tax calculations and unified global API for employment solutions. We specialize in the seamless handling of non-cash compensations like stock or token grants.

Toku has become a crucial partner for crypto companies and their legal representatives in token generation events (TGE) and launches. Our latest flagship product, Token Grant Administration (TGA), is a comprehensive token cap table management system that has facilitated the management of billions of dollars in on-platform value since its launch in October.

Toku secured a $20 million investment from a group led by Blockchain Capital and included prominent angels like Juan Benet and Nikil Viswanathan.

About the Role

Toku is seeking a skilled Global Payroll Manager responsible for maintaining customer relationships and overseeing large-scale payroll operations. The primary responsibility is ensuring exceptional customer satisfaction through efficient management of payroll, employment processes, token grants, and global immigration matters.

The role necessitates expertise in payroll operations, whether gained in an in-house capacity or at a payroll provider/EOR. This position entails a hands-on approach to customer relationship management, focusing on payroll accuracy, compliance, and providing exceptional service and support.

Key Responsibilities

• Serve as the primary contact for clients, addressing payroll-related inquiries and resolving routine issues promptly.
• Assist clients throughout the onboarding process, ensuring a seamless transition to payroll services.
• Collaborate with internal teams and local partners to rectify payroll discrepancies or errors efficiently.
• Escalate complex payroll or compliance issues to senior team members for timely resolution.
• Work closely with cross-functional teams to ensure a seamless customer experience and address inquiries effectively.
• Conduct regular customer check-ins to evaluate satisfaction levels, identify areas for improvement, and offer guidance.
• Aid in processing payroll for employees accurately, including wage calculations, deductions, and compliance with regulations.
• Coordinate with stakeholders to ensure accurate payroll execution that aligns with country-specific laws.

Minimum Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3+ years of experience in a payroll role, either in-house or at an external provider.
• Proven expertise in stakeholder management, problem resolution, and relationship building.
• Strong written and verbal communication skills for effective customer engagement.
• Customer-centric mindset with a dedication to customer success.
• Excellent problem-solving abilities with a focus on delivering solutions.
• Analytical mindset to leverage data for informed decision-making.
• Self-motivated and proactive with the ability to thrive in a fast-paced environment.

Benefits and Compensation

• Remote-first work culture
• Flexible working hours
• Competitive salary
• Competitive equity
• Apple laptop provided

Toku is an equal opportunity employer committed to fostering a diverse team inclusive of various backgrounds and experiences. We uphold a non-discriminatory policy based on legally protected characteristics. Individuals from underrepresented backgrounds are strongly encouraged to apply.

Applicants are advised to vet the quality of their resumes using Rezi.ai before applying.