Incident Manager

* Binance is a prominent global blockchain ecosystem and cryptocurrency infrastructure provider with a range of financial products, including the largest digital-asset exchange in the world.

Our goal is to expedite the adoption of cryptocurrencies and enhance financial freedom.

If you seek a dynamic and purpose-driven workplace with ample opportunities for growth and learning, then Binance is the ideal place for you.

We are searching for a skilled Incident Manager to become part of our TechOps team.

This role encompasses investigating and resolving Major Incidents in collaboration with various Tech and non-Tech teams to ensure the smooth operation of our ecosystem (such as Binance.com, Mobile Apps), and other relevant responsibilities.

The role involves close collaboration with Customer Support, internal Development/Infrastructure teams, Communication/PR, and other involved parties.

Responsibilities:

• Take charge of handling and resolving major incidents by coordinating with multiple parties, and efficiently manage the resolution of production incidents across different teams
• Deliver clear incident communication to stakeholders
• Lead and/or engage in Post Incident Review and Problem Management meetings with key stakeholders to assess events and identify areas for ongoing enhancement
• Work shifts on a global scale, covering local daytime hours, holidays, weekends on a rotational basis
• Continuously seek automation and improvement opportunities for Incident Management procedures, tools, and best practices
• Provide technical support and handle urgent escalations from external or internal customers or users in a high-volume transaction environment
• Collaborate closely with product and DEV teams, participate and follow through in iteration, release, and roadmap planning in a timely manner

Requirements:

• Over 5 years of experience in similar roles like Incident Manager, Technical Escalation Engineer, etc.
• Proficient in identifying, analyzing, and resolving problems logically and systematically
• Strong technology background in Unix/Linux, shell scripting, databases (such as Oracle, MySQL), web or app-related DEV, Technical Support, QA or project support experience involving HTTP protocol, JavaScript, RESTful, JSON, Web Service, TCP/IP, Linux/Unix
• Exceptional communication skills, ability to convey technical issues to engineers and executive management effectively
• Crisis management abilities, staying composed in high-pressure situations, demonstrating leadership in fast-paced environments, handling multiple tasks simultaneously, and solving complex problems
• Understanding of software development methodologies, coding standards (CICD), and ITIL processes including Change Management, Incident Management, Problem Management
• Experience defining support processes and escalation management
• Bachelor's/Master's degree in Computer Science, Mathematics, or related scientific fields
• Background in Software Development is advantageous
• Experience with AWS and Incident Management in large internet companies is desirable

Working at Binance

• Be a part of the leading blockchain ecosystem globally, providing numerous career development opportunities
• Collaborate with diverse, world-class professionals in an environment focusing on endless learning and growth
• Engage in fast-paced, challenging, and distinctive projects
• Work in a global organization with international teams and a flat organizational structure
• Competitive salary and benefits offered
• Flexible working hours, remote-first approach, and casual work atmosphere

Be sure to check out how Binancians demonstrate the organization's core values, fostering a culture that encourages collaboration, excellence, and growth.

Join us today and be part of the Web3 revolution!

Binance is dedicated to maintaining an inclusive work environment. We believe a diverse workforce is essential for our success.

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