Institutional Sales Manager (APAC/SEA)

About the Company

Gain the opportunity to work with Binance, a prominent global blockchain ecosystem and home to the largest cryptocurrency exchange worldwide in terms of trading volume and users. With a commitment to industry-leading security, transparency, speed, liquidity, and diversified digital-asset products, Binance serves over 280 million individuals across 100+ countries. From trading and finance to education, research, payments, and institutional services, Binance focuses on leveraging digital assets and blockchain technology to create a more inclusive financial ecosystem, enhancing financial access globally.

About Binance VIP & Institutional Team

Join the Binance VIP and Institutional team, an arm of the world's largest digital asset exchange geared towards VIP clients and institutions. This team collaborates closely with various market participants, catering to individual traders, proprietary trading firms, hedge funds, investment banks, and more. Become part of a team that provides top-tier services to influential players within the cryptocurrency industry.

Responsibilities

• Cultivate and foster trust-based relationships with a portfolio of major clients, particularly global institutional/VIP clients.
• Strengthen existing customer relations through consistent communication and deep understanding of client needs.
• Develop and oversee key customer service processes and systems, establish management guidelines, and monitor the status of key customers.
• Analyze user behavior, identify underlying needs, create key customer analysis reports, and liaise with different departments to offer optimal customer service solutions and give product feedback.

Requirements

• Previous sales experience with a focus on customer acquisition and clear sales KPIs.
• Proficiency in using a CRM tool and a proven track record of autonomous work within a sales team.
• 3-5 years of experience in sales and client services within the international financial sector, specifically in banking, investments, and FX sales.
• Strong communication skills with the ability to adapt to various scenarios, along with excellent relationship management and sales abilities, thriving under pressure.
• Strong enthusiasm for the cryptocurrency industry, with prior experience considered advantageous. Fluency in English essential for coordinating with global partners; additional languages beneficial.

Why Binance

• Contribute to shaping the future with a pioneering blockchain ecosystem.
• Collaborate with top-tier talent in a user-oriented global organization with a streamlined structure.
• Engage in fast-paced projects autonomously within an innovative work environment.
• Grow professionally and continuously in a results-driven setting with room for career advancement.
• Competitive remuneration package and company benefits provided.
• Enjoy a work-from-home arrangement, subject to the nature of the business team's work requirements.