International Operations - P2P

Africa +4
Full time
Remote
Compensation is not specified
Role
Operations Manager
Description

Job Summary:

Binance is a prominent global blockchain ecosystem renowned for its leading cryptocurrency exchange platform. With a wide user base spanning over 100 countries, our focus on industry-leading security, trading speed, and digital asset products has made us a trusted choice for millions worldwide.

About The Team:

Join our team at Binance, specifically focusing on the Big Fiat initiative, where we aim to develop an innovative onboarding platform to enhance customer experiences. Collaborate with a dynamic team dedicated to driving the future of digital payments and fintech, making cryptocurrency accessible to all.

About The Role:

In this role, you will collaborate with regional stakeholders and cross-functional teams to ensure operational efficiency, liquidity management, risk mitigation, and a superior trading experience for our users.

Responsibilities:

  • Monitor performance metrics of the P2P platform across African regions, optimizing liquidity, order success rates, and user interactions.
  • Implement data-driven solutions to enhance platform efficiency based on operational insights.
  • Ensure regulatory compliance and operational safety in marketplace activities in alignment with local requirements.
  • Execute operational workflows such as merchant vetting, transaction monitoring, and policy enforcement.
  • Analyze market trends, pricing dynamics, and payment methods in African markets.
  • Support merchant ecosystem growth, including onboarding and performance tracking.
  • Maintain balanced liquidity across multiple fiat pairs and payment channels in various African countries.
  • Develop performance dashboards and track key metrics to ensure market competitiveness and internal KPIs achievement.
  • Provide strategic insights to internal teams and contribute to decision-making processes.
  • Collaborate with product teams to test new features and support regional rollouts.
  • Engage in regional marketing campaigns, payment method expansions, and user education initiatives.
  • Oversee and foster merchant community groups to enhance interaction and engagement.
  • Act as the main connection point between Binance and the merchant community, ensuring smooth communication and information dissemination.
  • Drive merchant engagement through communication strategies, educational content, and feedback analysis.

Requirements:

  • Bachelor’s degree in Business, Economics, Finance, Engineering, or related fields.
  • 7+ years of experience in P2P operations, marketplace operations, crypto exchanges, or payment platforms.
  • Strong understanding of the African crypto landscape.
  • Proficiency in Excel, SQL, or data visualization tools.
  • Excellent communication skills in English and Spanish (Portuguese is a plus).
  • Ability to thrive in a fast-paced, detail-oriented, multicultural environment.

Nice To Have:

  • Previous experience in merchant management or anti-fraud practices.
  • Knowledge of crypto compliance practices in African regions.
  • Passion for blockchain and decentralized technologies.

Why Binance:

  • Shape the future with a leading blockchain ecosystem.
  • Collaborate with global talent in an innovative organization.
  • Work on unique projects with autonomy and growth opportunities.
  • Enjoy a competitive salary and benefits package.
  • Remote work arrangements available.

Binance is dedicated to promoting diverse workplaces and equal opportunities for all candidates. By applying, you acknowledge and agree to our Candidate Privacy Notice. AI tools may be used in the recruitment process to aid human judgment. For more information on data processing, feel free to reach out to us.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified

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