Member of Technical Staff, Protocols
United States
Full time
Remote
Compensation is not specified
Role
Software Engineer
Description
Employer: Anchorage Digital
Established in 2017, Anchorage Digital is a regulated platform specializing in cryptocurrencies, offering comprehensive financial services and infrastructural solutions to institutional clients. Featuring the first federally chartered crypto bank in the US, Anchorage Digital provides unparalleled secure custody, regulatory compliance, product variety, and customer support. We seek to enhance our team with individuals who embody humility, creativity, and a desire for continuous learning.
Our team is globally dispersed and remote-friendly, with options available for in-office work in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For team members not in proximity to our modern offices, we encourage and sponsor quarterly in-person collaboration days to foster unity.
As a part of the Protocols team, you will play a pivotal role in supporting new cryptoasset integration. At Anchorage Digital, our objective is to accommodate all assets, necessitating continually learning new blockchains, technologies, and innovations to seamlessly incorporate them within our ecosystem. Given our diverse business lines, establishing a scalable, reproducible, and dependable layer for interactions with different blockchains is crucial. Our work is never complete; striving for improvement is perpetual. The achievements we have made and those we aspire to attain are only achievable through teamwork. By joining Anchorage Digital, you will not only be part of an exceptional team but also play a vital role in the team's collective growth. From your technical acumen and architectural expertise to mentoring, we function as a cohesive unit end-to-end.
We have devised the Factors of Growth & Impact to aid team members in assessing impact and articulating coaching, feedback, and the valuable learning experiences that transpire during the exploration, development, and mastery within and beyond the Member of Technical Staff role:
Technical Skills:
- In-depth exploration of new cryptoassets and seamless integration into Anchorage Digital's platform.
- Implementation of user-desired participatory features such as staking, governance, vesting, etc.
- Development of abstractions that are scalable across all crypto-networks.
- Continuous asset support through upgrades with diligent monitoring for network-wide issues.
- Contribution to and review of code spanning the entire stack and engineering spectrum.
Complexity and Impact of Work:
- Striking a balance between progress and perfection to drive efficient outcomes.
- Cultivating an efficient deterministic testing culture, prioritizing minimal tech debt and bureaucracy.
- Involvement in cutting-edge blockchain/crypto initiatives and SecOps developments.
- Delivering code with a global economic impact.
Organizational Knowledge:
- Influencing architectural and product roadmaps by actively contributing.
- Collaborating with team scaling initiatives.
Communication and Influence:
- Engaging in cross-functional collaboration across all departmental areas.
Adequacy for Role:
- Possess practical experience in developing complex distributed systems; familiarity with Go preferred but willingness to learn new languages is valued.
- Enjoy crafting resilient services capable of managing varied workloads without manual intervention.
- Invaluable focus on code quality and testing infrastructure.
- Harness digging deep into the stack and open-source projects to resolve issues efficiently.
- Prioritize end-user experience and business value over mere technological appeal.
- Exhibit a grasp of key computer science fundamentals like concurrency, algorithms, and data structures (Formal CS degree not mandatory).
- Self-identify as a blend of creative, humble, ambitious, detail-oriented, hardworking, trustworthy, eager to learn, methodical, action-oriented, and tenacious.
Bonus Qualifications:
- Background in applied cryptography.
- Identifying "crypto" with cryptography rather than cryptocurrency.
- Regularly reading blockchain protocol white papers to stay apprised of cryptoasset advances.
- Experience in the finance industry is advantageous.
Compensation at Anchorage Digital:
- Compensation at Anchorage Digital is determined by market standards and data-driven insights. All full-time employees receive competitive salaries, substantial equity, and an appealing perks and benefits package.
- Compensation Range: $144,670 - $286,000 (can vary based on regional locations and job grades; adjustments made during the interview process).
- Benefits: Anchorage Digital stands out in its comprehensive benefits offerings including 100% coverage for health, dental, and vision for employees and their dependents, as well as a range of global benefits.
About Anchorage Digital: Our Identity
The Anchorage Village, our team, unites brilliant minds from the arenas of platform security, financial services, and distributed ledger technology. Together, we provide the foundational tools empowering institutions to securely participate in the evolving digital asset ecosystem. Our diverse team of over 300 members shares the common aspiration of shaping the future of finance by facilitating safe value movement in the global economy.
Anchorage Digital ensures an inclusive and welcoming work environment for all, prioritizing respect, support, and connection regardless of background or identity. Embracing and valuing our differences enables us to accomplish excellence in our work. Anchorage Digital holds firm to Equal Opportunity Employment principles believing in fairness and parity for all individuals.
We respect your privacy rights. Anchorage Digital is dedicated to maintaining our clients' trust and confidence in handling personal and financial information, as highlighted in our privacy policy notices.
Skills Required
Anchorage Digital
Website
www.anchorage.comCompany size
Not specified
Location
United States
Description
Not specified
OpenCover
Backend Blockchain Engineer
London, UK
London, UK
Full time
Hybrid
👋 GM
We are OpenCover — our mission is to keep the world safe onchain.
OpenCover.com operates at the intersection of blockchain security and insurance. Working in tandem with leading underwriters and industry players, we protect individuals, businesses and institutions against onchain risks such as malicious transactions, smart contract exploits and depegs.
Founded by Y Combinator alums, our team is backed by Tier 1 investors including Alliance, Coinbase Ventures (Base Ecosystem Fund), NFX, Village Global and Orange DAO, with support from the Lloyd’s of London Lab.
Want to join a high-performance, high-integrity team taking onchain safety to the next level? Read on.
🚀 Your role
You would join the founding team to develop core backend infrastructure working closely with our CTO. Your role would focus on expanding the first transaction security layer to insure billions in value. The work involves collaborating with top protocols and industry players to prevent incidents like the ByBit hack from ever happening again.
Areas you’ll work on
Soft auditing and semantic modelling of leading protocol designs and functions.
Designing, implementing and backtesting transaction validation checks.
Developing asset pricing and transaction risk models.
Tracking exposure and other insurance metrics in real-time.
Iterating and expanding our API based on customer feedback.
Staying up to date with industry trends including EIPs and security incidents.
You’d be a great fit if
You’re a generalist who quickly embraces new technologies and challenges with a passion for building products from the ground up in a collaborative, tight-knit team.
You go all out to use your knowledge and work well autonomously but know when to reach out for support.
You have 5+ years of full-time experience developing and shipping backend services with Node.js and TypeScript.
You’ve designed, implemented and/or audited smart contracts on EVM-compatible chains and have hands-on experience using DeFi.
You’re familiar with PostgreSQL, messaging brokers, AWS/GCP, Docker, Bash and Linux.
You are constantly improving your tech stack and use AI tools to accelerate development.
🙌 Our offer
Put your dent in the universe: build products for and with some of the largest players across Web3 and TradFi.
Directly impact company trajectory and play a key role in driving onchain adoption.
Work IRL with the team at Lloyd’s of London 1–5 days a week— your choice!
Flexible hours with 28 days of paid holiday plus company closure days.
Competitive compensation based on experience + 0.1–0.5% equity.
The equipment you need to do your best work + $1,000 for well-being and personal development each year.
Company-paid travel to events and conferences, if that’s your thing!
Ready to apply?
Head to opencover.com/apply/bbe and get shortlisted in 10 minutes or less.
We are OpenCover — our mission is to keep the world safe onchain.
OpenCover.com operates at the intersection of blockchain security and insurance. Working in tandem with leading underwriters and industry players, we protect individuals, businesses and institutions against onchain risks such as malicious transactions, smart contract exploits and depegs.
Founded by Y Combinator alums, our team is backed by Tier 1 investors including Alliance, Coinbase Ventures (Base Ecosystem Fund), NFX, Village Global and Orange DAO, with support from the Lloyd’s of London Lab.
Want to join a high-performance, high-integrity team taking onchain safety to the next level? Read on.
🚀 Your role
You would join the founding team to develop core backend infrastructure working closely with our CTO. Your role would focus on expanding the first transaction security layer to insure billions in value. The work involves collaborating with top protocols and industry players to prevent incidents like the ByBit hack from ever happening again.
Areas you’ll work on
Soft auditing and semantic modelling of leading protocol designs and functions.
Designing, implementing and backtesting transaction validation checks.
Developing asset pricing and transaction risk models.
Tracking exposure and other insurance metrics in real-time.
Iterating and expanding our API based on customer feedback.
Staying up to date with industry trends including EIPs and security incidents.
You’d be a great fit if
You’re a generalist who quickly embraces new technologies and challenges with a passion for building products from the ground up in a collaborative, tight-knit team.
You go all out to use your knowledge and work well autonomously but know when to reach out for support.
You have 5+ years of full-time experience developing and shipping backend services with Node.js and TypeScript.
You’ve designed, implemented and/or audited smart contracts on EVM-compatible chains and have hands-on experience using DeFi.
You’re familiar with PostgreSQL, messaging brokers, AWS/GCP, Docker, Bash and Linux.
You are constantly improving your tech stack and use AI tools to accelerate development.
🙌 Our offer
Put your dent in the universe: build products for and with some of the largest players across Web3 and TradFi.
Directly impact company trajectory and play a key role in driving onchain adoption.
Work IRL with the team at Lloyd’s of London 1–5 days a week— your choice!
Flexible hours with 28 days of paid holiday plus company closure days.
Competitive compensation based on experience + 0.1–0.5% equity.
The equipment you need to do your best work + $1,000 for well-being and personal development each year.
Company-paid travel to events and conferences, if that’s your thing!
Ready to apply?
Head to opencover.com/apply/bbe and get shortlisted in 10 minutes or less.
Astra Byte Sync
Web3 Gaming Platform Development Team
Full time
Remote
Company Overview
A fastest growing Blockchain company is looking to create a decentralized gaming platform that empowers players and developers alike. We are currently seeking to build a talented team to bring their vision to life.
Position Overview
We are looking for skilled professionals to join our development team for a Web3 gaming platform. The ideal candidates will be passionate about blockchain technology and gaming, and possess the expertise to contribute to various aspects of our project. We are hiring for the following roles:
1. Frontend Developers
Responsibilities: Design and implement user interfaces for the gaming platform using modern frameworks (e.g., React, Vue.js). Collaborate with UX/UI designers to create engaging and intuitive user experiences.
Qualifications: Proficiency in HTML, CSS, JavaScript, and relevant frameworks. Experience with Web3 technologies is a plus.
2. Backend Developers
Responsibilities: Develop and maintain server-side logic, database management, and API integration. Ensure the platform's performance, security, and scalability.
Qualifications: Strong knowledge of Node.js, databases (e.g., MongoDB, PostgreSQL), and experience with cloud services. Familiarity with blockchain technology is advantageous.
3. Blockchain Developers
Responsibilities: Design and implement smart contracts, manage blockchain integrations, and ensure the security of decentralized applications. Collaborate with the team to optimize blockchain performance.
Qualifications: Expertise in Solidity, JavaScript, Rust, or Python. Experience with Ethereum and other blockchain platforms is essential.
4. Technical Leader
Responsibilities: Oversee the technical direction of the project, mentor team members, and ensure best practices in development. Collaborate with stakeholders to align technical goals with business objectives.
Qualifications: Proven experience in leading development teams, strong problem-solving skills, and a deep understanding of blockchain technologies.
5. Project Manager
Responsibilities: Manage project timelines, resources, and deliverables. Facilitate communication between team members and stakeholders, ensuring that the project stays on track and within budget.
Qualifications: Strong organizational and leadership skills, experience in project management methodologies (Agile, Scrum), and familiarity with the gaming and blockchain industries.
What We Offer
Competitive salaries and benefits
A dynamic and collaborative work environment
Opportunities for professional growth and development
The chance to be part of an innovative project that shapes the future of gaming
How to Apply
If you are passionate about gaming and blockchain technology and are excited to contribute to a groundbreaking project, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.
Join us in creating the next generation of gaming experiences!
A fastest growing Blockchain company is looking to create a decentralized gaming platform that empowers players and developers alike. We are currently seeking to build a talented team to bring their vision to life.
Position Overview
We are looking for skilled professionals to join our development team for a Web3 gaming platform. The ideal candidates will be passionate about blockchain technology and gaming, and possess the expertise to contribute to various aspects of our project. We are hiring for the following roles:
1. Frontend Developers
Responsibilities: Design and implement user interfaces for the gaming platform using modern frameworks (e.g., React, Vue.js). Collaborate with UX/UI designers to create engaging and intuitive user experiences.
Qualifications: Proficiency in HTML, CSS, JavaScript, and relevant frameworks. Experience with Web3 technologies is a plus.
2. Backend Developers
Responsibilities: Develop and maintain server-side logic, database management, and API integration. Ensure the platform's performance, security, and scalability.
Qualifications: Strong knowledge of Node.js, databases (e.g., MongoDB, PostgreSQL), and experience with cloud services. Familiarity with blockchain technology is advantageous.
3. Blockchain Developers
Responsibilities: Design and implement smart contracts, manage blockchain integrations, and ensure the security of decentralized applications. Collaborate with the team to optimize blockchain performance.
Qualifications: Expertise in Solidity, JavaScript, Rust, or Python. Experience with Ethereum and other blockchain platforms is essential.
4. Technical Leader
Responsibilities: Oversee the technical direction of the project, mentor team members, and ensure best practices in development. Collaborate with stakeholders to align technical goals with business objectives.
Qualifications: Proven experience in leading development teams, strong problem-solving skills, and a deep understanding of blockchain technologies.
5. Project Manager
Responsibilities: Manage project timelines, resources, and deliverables. Facilitate communication between team members and stakeholders, ensuring that the project stays on track and within budget.
Qualifications: Strong organizational and leadership skills, experience in project management methodologies (Agile, Scrum), and familiarity with the gaming and blockchain industries.
What We Offer
Competitive salaries and benefits
A dynamic and collaborative work environment
Opportunities for professional growth and development
The chance to be part of an innovative project that shapes the future of gaming
How to Apply
If you are passionate about gaming and blockchain technology and are excited to contribute to a groundbreaking project, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.
Join us in creating the next generation of gaming experiences!
Liza BlockDAG
Blockchain Go Developer
Cape Town, South Africa
Cape Town, South Africa
Full time
Remote
BlockDAG Network is revolutionizing the world of distributed ledger technology through Directed Acyclic Graph (DAG)-based infrastructures. Our goal is to create secure, scalable, and high-throughput decentralized networks. We uphold a culture of innovation, excellence, and continuous collaboration, providing an environment where forward-thinking professionals can thrive.
About the Role:
We are seeking an accomplished Lead Go Developer & DevOps Engineer to take on a strategic, cross-functional leadership position. This unique role sits at the intersection of software development and infrastructure operations. You will not only design and implement cutting-edge, Go-based components for our DAG-powered blockchain but also oversee the cloud infrastructure and automation frameworks that keep our platform resilient, secure, and scalable. As a team leader, you will collaborate closely with product, security, and data teams, championing best practices and ensuring cohesive execution across the engineering organization.
Key Responsibilities:
Technical Leadership & Strategy:
Drive architectural decisions, code quality standards, and performance optimizations across Go-based services.
Serve as the technical lead on initiatives that impact the entire platform stack—both software components and cloud infrastructure.
Advocate for and implement industry best practices, guiding team members and stakeholders to adopt efficient, secure, and scalable approaches.
Cross-Team Collaboration & Coordination:
Interface with product managers, security experts, data teams, and other engineering groups to ensure alignment on priorities, timelines, and deliverables.
Mentor and coach junior and mid-level engineers, fostering a culture of learning, professional development, and continuous improvement.
Communicate complex technical concepts clearly to non-technical team members, ensuring that strategic decisions are well-informed and broadly understood.
Infrastructure & DevOps Ownership:
Architect and maintain robust cloud infrastructure for distributed ledger operations, ensuring high availability, low latency, and optimal resource utilization.
Refine and scale CI/CD pipelines, observability systems, and automation scripts to support rapid feature delivery without compromising reliability or security.
Rapidly diagnose and resolve production incidents, proactively implementing preventative measures and incident response best practices.
Qualifications:
Development Expertise:
7+ years of professional software development experience, with at least 3+ years focused on Go in production environments.
Deep understanding of concurrency, memory management, profiling, and optimization in Go.
Proven track record designing, building, and maintaining large-scale, distributed systems.
Infrastructure & Operations Expertise:
5+ years in SRE, DevOps, or infrastructure roles, with demonstrated success managing complex cloud-native systems (AWS, GCP, or Azure).
Proficiency with container orchestration (Kubernetes), infrastructure-as-code tools (Terraform, Ansible), and modern CI/CD pipelines.
Strong observability skill set, including hands-on experience with monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, ELK).
Domain Knowledge & Leadership Skills:
Familiarity with blockchain, DAG-based networks, or advanced distributed system concepts is highly desirable.
Exceptional communication skills, with experience facilitating cross-team collaboration and consensus-building.
A proven leader who can mentor engineers, set clear objectives, and cultivate an environment of transparency, accountability, and continuous improvement.
Preferred:
Exposure to cryptographic primitives, P2P networking, and consensus protocols in decentralized systems.
Hands-on experience with performance testing, capacity planning, and advanced debugging in complex, distributed environments.
Experience driving security best practices and governance across application and infrastructure components.
Benefits:
Competitive compensation and comprehensive benefits.
Influence on groundbreaking blockchain technology and the evolution of decentralized networks.
A supportive, dynamic environment that values leadership, innovation, and professional growth.
About the Role:
We are seeking an accomplished Lead Go Developer & DevOps Engineer to take on a strategic, cross-functional leadership position. This unique role sits at the intersection of software development and infrastructure operations. You will not only design and implement cutting-edge, Go-based components for our DAG-powered blockchain but also oversee the cloud infrastructure and automation frameworks that keep our platform resilient, secure, and scalable. As a team leader, you will collaborate closely with product, security, and data teams, championing best practices and ensuring cohesive execution across the engineering organization.
Key Responsibilities:
Technical Leadership & Strategy:
Drive architectural decisions, code quality standards, and performance optimizations across Go-based services.
Serve as the technical lead on initiatives that impact the entire platform stack—both software components and cloud infrastructure.
Advocate for and implement industry best practices, guiding team members and stakeholders to adopt efficient, secure, and scalable approaches.
Cross-Team Collaboration & Coordination:
Interface with product managers, security experts, data teams, and other engineering groups to ensure alignment on priorities, timelines, and deliverables.
Mentor and coach junior and mid-level engineers, fostering a culture of learning, professional development, and continuous improvement.
Communicate complex technical concepts clearly to non-technical team members, ensuring that strategic decisions are well-informed and broadly understood.
Infrastructure & DevOps Ownership:
Architect and maintain robust cloud infrastructure for distributed ledger operations, ensuring high availability, low latency, and optimal resource utilization.
Refine and scale CI/CD pipelines, observability systems, and automation scripts to support rapid feature delivery without compromising reliability or security.
Rapidly diagnose and resolve production incidents, proactively implementing preventative measures and incident response best practices.
Qualifications:
Development Expertise:
7+ years of professional software development experience, with at least 3+ years focused on Go in production environments.
Deep understanding of concurrency, memory management, profiling, and optimization in Go.
Proven track record designing, building, and maintaining large-scale, distributed systems.
Infrastructure & Operations Expertise:
5+ years in SRE, DevOps, or infrastructure roles, with demonstrated success managing complex cloud-native systems (AWS, GCP, or Azure).
Proficiency with container orchestration (Kubernetes), infrastructure-as-code tools (Terraform, Ansible), and modern CI/CD pipelines.
Strong observability skill set, including hands-on experience with monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, ELK).
Domain Knowledge & Leadership Skills:
Familiarity with blockchain, DAG-based networks, or advanced distributed system concepts is highly desirable.
Exceptional communication skills, with experience facilitating cross-team collaboration and consensus-building.
A proven leader who can mentor engineers, set clear objectives, and cultivate an environment of transparency, accountability, and continuous improvement.
Preferred:
Exposure to cryptographic primitives, P2P networking, and consensus protocols in decentralized systems.
Hands-on experience with performance testing, capacity planning, and advanced debugging in complex, distributed environments.
Experience driving security best practices and governance across application and infrastructure components.
Benefits:
Competitive compensation and comprehensive benefits.
Influence on groundbreaking blockchain technology and the evolution of decentralized networks.
A supportive, dynamic environment that values leadership, innovation, and professional growth.
Payment in Crypto
Ale Ortiz
Crypto Customer Support Specialist
Mexico City, Mexico
Mexico City, Mexico
Full time
Remote
Job Overview
Sequence is seeking a dedicated Crypto Customer Support Specialist to join our remote team, working European or Asian hours.
As we empower traders worldwide with our trading algorithms.
We need an experienced professional who can deliver exceptional customer service while navigating the dynamic world of cryptocurrency and blockchain technology.
About Sequence
Sequence is a cutting-edge cryptocurrency trading system designed for simplicity and efficiency.
We offer algorithmic trading, low fees, and customizable strategies to traders of all levels.
Responsibilities
Customer Interaction and Support
- Respond promptly to customer inquiries via email (Zendesk).
- Guide users through account setup, verification, and platform navigation.
- Troubleshoot issues related to transactions, deposits, withdrawals, and account security.
- Resolve customer complaints or disputes in line with company policies.
Technical Knowledge and Application
- Simplify complex cryptocurrency trading, exchange issues and blockchain concepts for users of all experience levels.
- Stay informed on crypto market trends, platform updates, and industry developments.
- Assist with transaction verification and compliance-related tasks.
- Identify recurring issues in customer inquiries to inform platform improvements.
Compliance and Security
- Flag and escalate suspicious activities to the compliance team.
- Ensure customer interactions comply with regulatory and company standards.
- Maintain detailed records of customer interactions and follow up on open cases.
- Contribute to creating FAQs, knowledge base articles, and support resources.
Requirements
Experience and Education
- Minimum 3 years of customer support experience in cryptocurrency, fintech, or financial services.
- Strong knowledge of blockchain technology, crypto trading, and digital assets.
- Bachelor’s degree preferred but not required with relevant experience.
Technical Skills
- Deep understanding of cryptocurrency markets and blockchain mechanics.
- Experience with customer service platforms, ticketing systems, or CRM tools.
- Basic troubleshooting skills for crypto transaction issues.
- Proficiency with computers and ability to adapt to new systems quickly.
Personal Qualities
- Fluent in written and verbal English; additional languages are a plus.
- Strong problem-solving skills and attention to detail.
- Ability to explain technical concepts clearly and concisely.
- Empathy, patience, and professionalism when handling customer concerns.
- Adaptability to thrive in a fast-paced, evolving environment.
- Passion for cryptocurrency and trading.
Compensation and Benefits
- Competitive base salary starting at $18,000 USD annually, with higher compensation based on experience and performance - paid in BTC / USDT
- Performance-based bonuses.
- Fully remote work with flexible scheduling for European or Asian hours.
- Collaborative, innovative, and supportive team culture.
Location
- Fully remote position, with a preference for candidates available to work North America / EMEA time zones.
How to Apply
Submit your resume, a cover letter detailing your passion for cryptocurrency and customer support, and any relevant certifications to support@tradewithsequence.com with the subject line "Crypto Customer Support Specialist Application." Applications are reviewed on a rolling basis, and qualified candidates will be contacted for interviews.
Sequence is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
Sequence is seeking a dedicated Crypto Customer Support Specialist to join our remote team, working European or Asian hours.
As we empower traders worldwide with our trading algorithms.
We need an experienced professional who can deliver exceptional customer service while navigating the dynamic world of cryptocurrency and blockchain technology.
About Sequence
Sequence is a cutting-edge cryptocurrency trading system designed for simplicity and efficiency.
We offer algorithmic trading, low fees, and customizable strategies to traders of all levels.
Responsibilities
Customer Interaction and Support
- Respond promptly to customer inquiries via email (Zendesk).
- Guide users through account setup, verification, and platform navigation.
- Troubleshoot issues related to transactions, deposits, withdrawals, and account security.
- Resolve customer complaints or disputes in line with company policies.
Technical Knowledge and Application
- Simplify complex cryptocurrency trading, exchange issues and blockchain concepts for users of all experience levels.
- Stay informed on crypto market trends, platform updates, and industry developments.
- Assist with transaction verification and compliance-related tasks.
- Identify recurring issues in customer inquiries to inform platform improvements.
Compliance and Security
- Flag and escalate suspicious activities to the compliance team.
- Ensure customer interactions comply with regulatory and company standards.
- Maintain detailed records of customer interactions and follow up on open cases.
- Contribute to creating FAQs, knowledge base articles, and support resources.
Requirements
Experience and Education
- Minimum 3 years of customer support experience in cryptocurrency, fintech, or financial services.
- Strong knowledge of blockchain technology, crypto trading, and digital assets.
- Bachelor’s degree preferred but not required with relevant experience.
Technical Skills
- Deep understanding of cryptocurrency markets and blockchain mechanics.
- Experience with customer service platforms, ticketing systems, or CRM tools.
- Basic troubleshooting skills for crypto transaction issues.
- Proficiency with computers and ability to adapt to new systems quickly.
Personal Qualities
- Fluent in written and verbal English; additional languages are a plus.
- Strong problem-solving skills and attention to detail.
- Ability to explain technical concepts clearly and concisely.
- Empathy, patience, and professionalism when handling customer concerns.
- Adaptability to thrive in a fast-paced, evolving environment.
- Passion for cryptocurrency and trading.
Compensation and Benefits
- Competitive base salary starting at $18,000 USD annually, with higher compensation based on experience and performance - paid in BTC / USDT
- Performance-based bonuses.
- Fully remote work with flexible scheduling for European or Asian hours.
- Collaborative, innovative, and supportive team culture.
Location
- Fully remote position, with a preference for candidates available to work North America / EMEA time zones.
How to Apply
Submit your resume, a cover letter detailing your passion for cryptocurrency and customer support, and any relevant certifications to support@tradewithsequence.com with the subject line "Crypto Customer Support Specialist Application." Applications are reviewed on a rolling basis, and qualified candidates will be contacted for interviews.
Sequence is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
Payment in Crypto
ghed santos
Founding Head of Engineering
San Francisco, USA
San Francisco, USA
Full time
Remote
About The Project:The project is a venture-backed stealth mode project having raised $2 million and building a Social Intelligence Engine designed to power smarter, faster crypto trading. We're combining advanced data infrastructure and real-time intelligence to unlock new trading possibilities. About the Role:We're looking for a tech-savvy, investor-facing leader with an engineering background to represent us on the frontlines. This is not a research role it's about amplifying our voice, building relationships, and being the bridge between our technology and the world. Key Responsibilities:1）Represent us externally at hackathons, pitch events, conferences, and investor meetings.2）Be our lead evangelist clearly explaining our tech vision to both technical and non-technical audiences.3）Drive fundraising efforts with compelling presentations, clear strategy narratives, and investor Q&A.4）Partner closely with engineering/product to demo the platform, shape the roadmap, and turn market feedback into action. Requirements:1）Strong engineering background (AI, blockchain, data infrastructure, or similar).2）Proven experience in investor-facing roles, including fundraising and pitching.3）Excellent presentation and communication skills, with a track record of representing projects publicly.4）Experience participating in or leading hackathons, demos, and tech events.5）Understanding of consumer behavior data in gaming and apps is a plus.6）Familiarity with Web3, crypto, and developer communities. Compensation:Competitive salary + equity + team token + and performance-based incentives.
Payment in Crypto