Operations Specialist - BitGo Europe GmbH

What is Decentralized Masters?Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.Decentralized Masters has now grown to 80+ full-time employees in early 2024 and will end the year at 120+ full-time employees. Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024. Check us out here:https://www.decen-masters.com/https://www.trustpilot.com/review/decentralizedmasters.comhttps://www.entrepreneur.com/en-au/news-and-trends/meet-the-masterminds-how-a-cfa-level-iii-and-mathematical/466816 What will you be doing?Members SuccessTake responsibility for the success of 200 students per month through cohort teaching models on the following KPIs:Methodically educate customers on our platform by answering questions via email, text or in Q&A sections in Circle and explaining complex crypto concepts in a simplistic mannerMake sure your assigned customers have been communicated with no longer than 14 daysConduct Weekly Analysis of SMS and Email Response RatesContinuously follow up with customers to ensure success, keeping the end goal in mindHelp customers setup LedgersCo-lead Q&A Live Sessions for Accelerator customersActively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor Mentoring and EducationBecome a rockstar in the DeFi Accelerator communityMonitor Community chat of DeFi Accelerator communityManage Accelerator community, curate the circle channels, the support emailAttend the Accelerator Q&A and Live Step Sessions for potential backups when neededTake 1on1 calls with customers to help them learn and succeed in DeFi ResearchUse various tools to track, communicate and gain valuable statistics for department needsShare your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance productsConduct research for various crypto trends and projects and present it in easy to read, ELI5 way Other KeysEnsure support for each members needs (requests, answer questions, take action)Improve the customer journey and delivery (tweak the process)Actively participate and add value in team and company meetingsBuild tech tools that improve our product value, and help customers in attaining their goalsFlesh out the workflow process, adding improvements within each step of the way

Gelato is an all-in-one Ethereum Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Polygon, Celestia and more at a pace natively integrated with Web3’s favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.
What things will look like.
As a solo designer, you’ll autonomy and accountability to lead our design direction.
This isn’t going to look like your usual dark mode, lumo DEX UI with gradients.
You’ll play an instrumental role in architecting our systems, working with our other FE engineer, our CTO (co-founder) and product manager.
Own the end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user testing, to final production
Draw upon our new visual identity and take it to new heights working hand-in-hand with our in-house graphic designer.
Deeply involved in discovery including speaking to users.
Ideate frequently with our founders (CEO and CTO).
We prioritise learning and shipping. We keep processes minimal.
Craft delightful experiences
We avoid unnecessary meetings. We plan on Mondays and do demos on Fridays. That’s pretty much it. We have ad hoc working sessions and do async daily updates.
Requirements
5+ years of Product Design experience
Exemplary product thinking abilities, solutions oriented, and capable of working autonomously
Balances principle led thinking with pragmatism
Proven track record of working within a product team to ship successful products to users
Sharp attention to detail and mastery over your craft: visual design, interaction design, and prototyping
Strong cross-functional communication and stakeholder management experience
Thrives in fast-paced (sometimes ambiguous) environment
Fluency in Figma
Low ego, loves to collaborate, and open minded
Avid user of crypto
Nice to haves
Design experience working on B2B financial products such as fintech, trading or anythng regarding the movement of money.
Crypto industry experience. You don’t need to have worked in crypto before joining
Benefits
Work very autonomously
Generous GEL token package
Competitive Salary
Work together with one of the best technical teams on Ethereum
Chance to travel the world to go to exciting events and connect with key players in this industry
Join amazing in-person offsites all over the world

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a KYC Specialist to join our team.
Responsibilities:
Monitor adherence to KYC (Know Your Customer) requirements and conduct user identification.
Conduct in-depth manual reviews of users for potential true or false positive matches following KYC vendor checks.
Maintain the process of continuous automated screening, analysis of identified matches, and timely responses.
Collaborate with AML, CCRR, Investigation and other teams
Prepare and submit reports on KYC findings on folder cases with proper evidence
Assist in the development and implementation of KYC policies and procedures.
Provide training and support to other team members on KYC processes.
Promptly notify the manager about any discovered discrepancies.
Improve and simplify work processes.
Maintain confidentiality of sensitive client information.
Stay updated on changes in Compliance related policies adapted by the company.
Requirements:
Minimum of 1 year of experience in KYC, due diligence, or AML (Anti-Money Laundering) monitoring.
Proficient in handling and analyzing data.
Strong communication and negotiation skills.
Proficiency in English (at least level B2) is required. Knowledge of Russian is preferred.
Strong understanding of KYC regulations and requirements.
Excellent analytical and problem-solving skills.
Attention to detail and accuracy.
Ability to work as part of a team.
Experience with KYC software and tools.
Ability to handle confidential information with discretion.
Strong organizational and time management skills.
Ability to work in a fast-paced environment and meet deadlines.
Experience in the financial services and Crypto industry is a plus.
Strong research and investigative skills.
Ability to interpret and apply regulatory requirements.
Proactive and self-motivated.
Strong ethical standards and integrity.
Ability to adapt to changing regulatory environments.
We seek candidates who can work on the 5/2 schedule (from 8:00 am to 5:00 pm or 9:00 am to 6:00 pm GMT+3).
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 calendar days.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now, we are seeking a Senior Data Analyst
Responsibilities:
You are going to work with large and complex data sets to solve challenging problems using analytical and statistical approaches.
Identify and measure the success of our products through goal setting, forecasting, and monitoring key metrics to understand trends.
Develop and maintain frameworks for multiple analytical products, e.g., A/B testing, marketing attribution, propensity and risk scores, etc.
Use ML techniques to help business growing.
Use data visualization tools to create clear, actionable insights for stakeholders.
Engage in data modeling to effectively map out data structures that support business goals.
Partner with Product, Engineering, and cross-functional teams to inform, influence, support, and execute product strategy.
Requirements:
Proven experience of more than 3 years as a Data Analyst, preferably in the fintech or crypto industry.
Proficiency in SQL.
Knowledge of Python (data processing and analysis).
Knowledge of statistical analysis methods and excellent analytical skills.
Experience with Python for ML will be a plus.
English knowledge (at least level B1) is required.
Communication skills (work with cross-functional teams)
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

We are looking for a Blockchain Engineer to join our team. In this role, you will work directly with blockchains. Your main responsibility will be to design and implement blockchain solutions that ensure secure, efficient, and scalable transactions for our users.
Key Responsibilities:
Research, design, and develop new blockchain technologies using Python.
Implement new features for existing blockchains.
Write well-tested code with high test coverage.
Optimize system performance to handle large volumes of data and users.
Collaborate with cross-functional teams to deliver top-notch blockchain solutions.
Requirements:
3 years of experience working in crypto/blockchain development using Python or other programming languages.
Strong software development background with knowledge of algorithms and data structures.
Proficiency in writing efficient and secure code.
Deep knowledge in at least one of the following blockchain ecosystems: TON, Ethereum, or Solana.
B2+ Level English.
Nice to Have:
Proficient in developing smart contracts being a plus
Solid understanding of cryptography and security principles in blockchain being a plus
Wallet is an equal opportunity employer.