Operations Specialist - BitGo Europe GmbH

** BitGo Inc. - Operation Specialist (Germany)**

As a global leader in digital asset financial services, BitGo specializes in offering liquidity, custody, and security solutions for institutional investors. Established in 2013, BitGo has been at the forefront of digital asset services, focusing primarily on institutional clients. BitGo's services span both centralized and decentralized financial sectors, encompassing trading, lending, and borrowing. Noteworthy achievements include the facilitation of a significant portion of global Bitcoin transactions, as well as support for over 600 coins and tokens. With a client base of over 1500 institutional clients worldwide, including regulated entities and major cryptocurrency platforms, BitGo maintains a position of strength in the crypto finance arena. Notable investors in BitGo include reputable firms such as Goldman Sachs, Craft Ventures, and Galaxy Digital Ventures.

Job Location: Candidates must be based in Germany and able to work in Frankfurt office full-time.

Key Responsibilities:

• Support customer operations and banking transactions
• Managing account openings and closures on the trust accounting system
• Daily transaction processing and data entry tasks
• Conduct system testing and improvements
• Administer and provide operational support for all accounts under management
• Respond promptly and accurately to internal and external information requests
• Actively troubleshoot and resolve account-related queries to support Trust Operations
• Display flexibility by taking on additional duties as required by the Trust Management Team

Requirements:

• Possess 1-2+ years of operations experience in Financial Services or Cryptocurrency, OR hold a Bachelor’s/Advanced Degree in a related field
• Excellent verbal and written communication skills in English
• Strong attention to detail and accuracy
• Proficiency with tools like emails, spreadsheets, and databases
• Ability to prioritize tasks, multi-task effectively, and meet deadlines
• Demonstrate problem-solving skills, analytical thinking, and a positive attitude
• Exhibit eagerness to constantly improve and attention to detail
• Work collaboratively as part of a team, showing good judgment and decision-making abilities

Why Join BitGo? At BitGo, we are challenging the status quo of traditional financial markets through innovation, technical expertise, and a culture of excellence. We value employees who share our passion for transformation and who embody our core principles of ownership, craftsmanship, and open communication. We seek individuals who can bring fresh perspectives, innovative problem-solving approaches, and a willingness to take risks as part of a dynamic team shaping the future of financial services globally.