Principal Product Manager - Account ( User Center )
Who We Are
OKX is a leading cryptocurrency spot and derivatives exchange that was founded in 2017. We use blockchain technology to transform the financial ecosystem by providing diverse and advanced products, solutions, and trading tools. With over 20 million users in over 180 regions globally, OKX aims to empower individuals to venture into the world of crypto. In addition to our cutting-edge exchange, we also have OKX Insights, a research arm focused on the cryptocurrency industry. Our vision is to create a world of financial access supported by blockchain and decentralized finance.
At OKX, we value our people as much as our technology. We have a collaborative culture where everyone works together, embraces change, and acts with integrity. We are committed to fostering a friendly, rewarding, and inclusive environment for our employees, regardless of their background.
About the Opportunity
What You’ll Be Doing:
- You will be responsible for overseeing the global OKX user center system, including product planning, milestone tracking, and goal achievement.
- You will be in charge of designing, developing, and delivering our in-house user center product, focusing on building authentication capabilities, designing account structures, handling customer inquiries, and providing robust features for our users and customer service teams.
- You will ensure the quality of all end-to-end solution deliverables.
- You will collaborate closely with various teams to identify and mitigate product risks.
- With a focus on industry leadership, you will conduct in-depth research on industry trends, user needs, and market opportunities.
- You will manage at least two agile scrum teams.
What We Look For In You:
- You have relevant experience in user center domains and possess a strong logical and systematic approach to growth.
- You have at least 2 years of people management experience.
- You are self-motivated, client-focused, and energetic.
- You have experience in user center/account services within the e-commerce/crypto/finance/entertainment industry.
- You have the ability to collaborate with global and cross-functional teams.
- Ideally, you have worked for well-known internet/cryptocurrency companies like Facebook, Amazon, Airbnb, Coinbase, etc.
- You excel at identifying and solving complex problems to drive customer and business value. You have great empathy and a business-oriented mindset.
- You have a "Driver" mindset, always taking action, collaborating effectively, and prioritizing clarity and delivery.
- You are proficient in English, and Mandarin language skills are mandatory.
- Candidates with less experience may be considered for a Senior Product Manager role.
Nice to Haves:
- Experience in building crypto/web3/blockchain products
Perks & Benefits:
- Competitive total compensation
- Comprehensive insurance coverage for employees and their dependents
- More perks will be shared during the hiring process!
