Product Engineer

New York, USA +1
Full time
Office
Compensation is not specified
Role
Customer Success Manager
Description

The mission of our company is to make blockchain accessible to a wide audience. Our Alchemy Platform is a developer platform aimed at simplifying blockchain development. We have established ourselves as a leading infrastructure provider, facilitating over $105 billion worth of transactions for millions of users across the globe. Our team consists of experts in scalable infrastructure, AI, and blockchain from prestigious organizations such as Google, Microsoft, and Stanford.

Recently, we successfully completed a Series C1 funding round, raising $200 million and achieving a valuation of $10.2 billion. This round was led by Lightspeed and Silver Lake, following previous investments from a16z, Coatue, Addition, Stanford University, Coinbase, and prominent figures in the industry.

Alchemy is trusted by top blockchain companies worldwide and has garnered attention from major publications such as TechCrunch, Forbes, and Bloomberg.

The Role

As part of our Customer Engineering team, you will play a crucial role in ensuring exceptional customer experiences and maximizing the value our platform provides. You will be responsible for managing customer relationships, guiding their onboarding process, resolving inquiries and issues promptly, and seeking their feedback to align our product roadmap with their needs.

This role requires a technical background and involves working closely with various stakeholders within the company. You will primarily focus on delivering customer-centered results by understanding their requirements, proposing solutions, and transforming their feedback into actionable product decisions.

Responsibilities

  • Provide technical support to customers on a hands-on basis
  • Deliver outstanding customer experiences
  • Understand and address unique customer challenges and goals
  • Gather and analyze product feedback and usage/performance data to drive product development
  • Advocate for the voice of the customers
  • Establish and maintain strong partnerships with internal and external stakeholders
  • Collaborate with internal teams to drive long-term solutions and product improvements
  • Thrive in a fast-paced and dynamic work environment
  • Drive customer referrals

What We're Looking For

  • At least 1 year of experience in a software development role
  • Technical degree
  • Strong analytical skills
  • Ability to comprehend and troubleshoot complex technical issues
  • Excellent communication skills and ability to engage with internal and external stakeholders
  • Exceptional interpersonal skills to measure and monitor customer performance
  • Interest in technology, blockchain, and crypto
  • Experience with blockchain technology is highly desirable
  • Entrepreneurial experience or involvement in side projects is a plus
  • Start-up experience is advantageous
Skills Required
Avatar
Alchemy
Company size
Not specified
Location
United States
Description
Alchemy is the platform layer needed to empower developers to build great applications that tap into the blockchain revolution

More Full-time Jobs

Show more

CoinCROWD - DevOps Engineer

Bangalore, India +9
Bangalore, India +9
Full time
Remote
DevOps Engineer , RemoteWho we areCoinCROWD is building the future of crypto spending with CROWD Wallet, a secure, user-friendly wallet designed for seamless cryptocurrency transactions in the real world. We’re not just another fintech startup—we’re a bunch of tech nerds, problem solvers, and occasional meme creators who thrive on making things work (and work well!). If you love automation, scalability, and keeping infrastructure costs from burning a hole in the budget, you’re going to fit right in! What you’ll be doingAs our DevOps Engineer, you’ll be the guardian of Google Cloud, the Docker whisperer, and the Prometheus prophet who ensures our infrastructure is rock solid and our monitoring doesn’t just scream“everything is on fire!”Your daily adventures include:✅ Taming the cloud – Managing Google Cloud Platform (GCP) infrastructure like a pro while optimizing costs (because we prefer spending money on cool tech, not unnecessary cloud bills).✅ Containerizing all the things – Wrangling Docker and ensuring deployments don’t turn into "works on my machine" disasters.✅ Keeping an eye on everything – Setting up Prometheus and Grafana, so we catch issues before they catch us.✅ Automating away the pain – Writing scripts, automating tasks, and setting up CI/CD pipelines so deployments are smooth (and don’t require holding hands and praying).✅ Making sure things scale, not fail – Optimizing performance and keeping infrastructure stable, even when traffic spikes like it’s Bitcoin in 2021.✅ Collaborating, not just configuring – Working closely with developers to make sure deployments are seamless and the system runs like a well-oiled crypto machine.What we need from youWe’re looking for a self-motivated, go-getter who thrives in a startup-like environment and embraces feedback like a true DevOps warrior.You’ll be our perfect match if you:• Have 3+ years of experience in DevOps, Cloud Engineering, or a similar role.• Know GCP inside and out—bonus points if you’ve optimized cloud costs before and can proudly talk about it.• Speak fluent Docker and don’t panic when things go wrong in containers.• Are a monitoring guru with Prometheus and Grafana (because logs shouldn’t just be black holes of despair).• Are a CI/CD ninja (Jenkins, GitHub Actions, GitLab CI, or similar).• Believe in "automate or regret later" (and have scripting skills in Bash, Python, or Go to back it up).• Are the kind of person who Googles first, panics later.Bonus points if...• You’ve optimized cloud costs and can explain it without making us cry.• YAML indentation errors have personally victimized you before.• You thrive in fast-paced, high-growth environments (aka "organized chaos").• You once deployed something on a Friday and lived to tell the tale.Want to apply?If DevOps, automation, and cloud cost optimization excite you, and you want to be part of a dynamic, feedback-driven, fun-loving team, we’d love to hear from you!Send your resume to [gaurav@coincrowd.com] and let’s build something amazing together!
1,083-3,833
Monthly
See details

Ecosystem Growth Lead, DefAI

Full time
Remote
WHAT YOU WILL DO
Identify opportunities to collaborate with new and emerging projects that are at the intersection of DeFi and AI
Manage existing project relationships and help teams integrate AI into their offerings and roadmaps
Regularly monitor market for new trends in the AI and DeFi space
Formulate strategies for integrating AI into ecosystem narrative and architecture
Establish role as an active community leader and ambassador on social media, highlight and elevate top community proposals and ideas
Monitor key liquidity and volume metrics, and collaborate both with external partners and internally with marketing to increase awareness
Assist in creating new exchange partnerships and listings for ecosystem projects
Analyze existing market data and provide updates on metrics to key stakeholders
Attend global conferences and coordinate partnership meetings, ensure that product and sales materials are always updated and focused for the applicable opportunity
WHAT YOU WILL BRING
Bachelor's Degree or higher
5+ years of experience within trading or finance preferred
Strong understanding of AI and DeFi, finger on the pulse of new trends in this nascent space
Previous experience with DeFi and/or AI projects
Experience analyzing and assessing market data
Detail-oriented mindset
Great written/verbal communication
Social media presence preferred
Product management/development experience preferred
Salary Range: $159,197 to $198,996
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
YOU CAN SUBMIT YOUR APPLICATION TO US BY E-MAIL - avax@jobs-offers.com
Payment in Crypto
13,250-16,667
Monthly
See details

Customer Support (Remote)

Full time
Remote
English and Chinese as working language
Job duties:
1、Be responsible for receiving users’ inquiries and answering concerns through online customer service tools. 
2、Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems. 
3、Be proficient in English. With Chinese,Malaysian,Korean and other language skills will be preferred. 
4、Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred. 
5、Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization. 
6、Be adaptive to shift work for both day and night shifts.
Job requirements.
1、Have good logical thinking ,be able to judge the real needs of users.
2、Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
3、Be able to adjust communication method effectively according to different users’ requests and needs.
4、Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
5、Have good learning ability, be good at discovering and self-summary.
6、Be experienced in providing support to customers by online chat services, email, and tickets.
7、Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability. 
Payment in Crypto
1,300-1,800
Monthly
See details

Business Development (Remote)

Full time
Remote
Job Title: Business Development
Job type: Full-time, remoteKey Responsibilities:
1. Develop and execute strategies to grow the derivatives trading user base intarget regions.
2. Build and manage partnerships with institutional clients and key ecosystemplayers.
3. Identify market trends, user needs, and competitor activities to drive productand service enhancements.
4. Collaborate with internal teams to optimize product offerings and campaigns fortarget markets.
Qualifications:
1. Proven experience in business development or sales in the crypto/financialindustry.
2. Strong understanding of derivatives trading and market dynamics.
3. Excellent communication and negotiation skills.
Payment in Crypto
1,500-3,500
Monthly
See details

Crypto Community Manager for Telegram

Full time
Remote
Hey everyone!
Our team is looking for a community manager to moderate and actively engage in multiple Telegram groups.
Responsibilities:
Keep chats active
Respond to members questions
Moderate the group
This is a full-time position (8 hours per day) with a salary of $100 per group. We manage multiple groups, so there’s an opportunity to earn more.
Requirements:
High-level English proficiency
Strong knowledge of the crypto space
Payment is in crypto only.
Payment in Crypto
25-100
Monthly
See details