Product Engineer
New York, USA +1
Full time
Office
Compensation is not specified
Role
Customer Success Manager
Description
The mission of our company is to make blockchain accessible to a wide audience. Our Alchemy Platform is a developer platform aimed at simplifying blockchain development. We have established ourselves as a leading infrastructure provider, facilitating over $105 billion worth of transactions for millions of users across the globe. Our team consists of experts in scalable infrastructure, AI, and blockchain from prestigious organizations such as Google, Microsoft, and Stanford.
Recently, we successfully completed a Series C1 funding round, raising $200 million and achieving a valuation of $10.2 billion. This round was led by Lightspeed and Silver Lake, following previous investments from a16z, Coatue, Addition, Stanford University, Coinbase, and prominent figures in the industry.
Alchemy is trusted by top blockchain companies worldwide and has garnered attention from major publications such as TechCrunch, Forbes, and Bloomberg.
The Role
As part of our Customer Engineering team, you will play a crucial role in ensuring exceptional customer experiences and maximizing the value our platform provides. You will be responsible for managing customer relationships, guiding their onboarding process, resolving inquiries and issues promptly, and seeking their feedback to align our product roadmap with their needs.
This role requires a technical background and involves working closely with various stakeholders within the company. You will primarily focus on delivering customer-centered results by understanding their requirements, proposing solutions, and transforming their feedback into actionable product decisions.
Responsibilities
- Provide technical support to customers on a hands-on basis
- Deliver outstanding customer experiences
- Understand and address unique customer challenges and goals
- Gather and analyze product feedback and usage/performance data to drive product development
- Advocate for the voice of the customers
- Establish and maintain strong partnerships with internal and external stakeholders
- Collaborate with internal teams to drive long-term solutions and product improvements
- Thrive in a fast-paced and dynamic work environment
- Drive customer referrals
What We're Looking For
- At least 1 year of experience in a software development role
- Technical degree
- Strong analytical skills
- Ability to comprehend and troubleshoot complex technical issues
- Excellent communication skills and ability to engage with internal and external stakeholders
- Exceptional interpersonal skills to measure and monitor customer performance
- Interest in technology, blockchain, and crypto
- Experience with blockchain technology is highly desirable
- Entrepreneurial experience or involvement in side projects is a plus
- Start-up experience is advantageous
Skills Required
Alchemy
Website
www.alchemy.comCompany size
Not specified
Location
United States
Description
Alchemy is the platform layer needed to empower developers to build great applications
that tap into the blockchain revolution
ADDX
Senior Client Account Manager
Singapore
Singapore
Full time
Office
We are ADDX, a company dedicated to democratizing private market investments and making financial ecosystems accessible to everyone. Our goal is to enable capital to flow freely and efficiently in the private market space, benefiting real economies.
If you share our vision of a fair financial future and want to be part of the leading company in the private market, we invite you to join our team. We have built the world's first fully regulated platform for digital securities, licensed by the Monetary Authority of Singapore. We have listed over 60 deals on our platform and collaborated with industry-leading names such as Hamilton Lane, Partners Group, Investcorp, Singtel, UOB, CGS-CIMB, Mapletree, Azalea, SeaTown, and Fullerton Fund Management. With the backing of companies like Singapore Exchange (SGX), the Stock Exchange of Thailand (SET), Temasek subsidiary Heliconia Capital, Japan Investments Corporation, Development Bank of Japan (DBJ), UOB, KB Securities, Tokai Tokyo Financial Holdings, and Hamilton Lane, we have raised a total of $140 million in funding since our inception in 2017.
As we continue to grow, we are seeking talented individuals to join our team as Senior Client Account Managers. In this role, you will be responsible for managing and expanding our client relationships in the B2C segment, ensuring we meet their investment needs and strategically identifying opportunities for growth.
Key Responsibilities
Build and nurture strong relationships with high-value clients, serving as their primary point of contact.
Understand clients' investment needs, objectives, and challenges to provide tailored solutions.
Identify opportunities to grow client portfolios and present feedback, proposals, and product ideas.
Provide prompt and effective support to clients, addressing inquiries, resolving issues, and managing escalations.
Develop account plans and strategies to maximize client retention and satisfaction.
Collaborate with internal teams to align on client needs, share feedback, and drive customer success.
Ensure compliance with financial regulatory standards and manage risk when conducting regulated activities.
Attend training sessions to enhance understanding and utilization of our products and services.
Stay updated on industry best practices, trends, and knowledge of financial markets and investment products.
Requirements
Bachelor's degree in business administration, marketing, or a related field.
5-8 years of experience in client account management, relationship management, or investment advisory.
Experience in finance, brokerage, wealth management, asset management, or insurance industry preferred.
Existing network of mass affluent and high net-worth individuals is desirable.
Strong understanding of investment products across traditional and alternative spaces.
Familiarity with client execution processes in different product classes is advantageous.
Excellent interpersonal, communication, problem-solving, and decision-making skills.
Ability to work independently, manage multiple client accounts, and prioritize tasks effectively.
Proficiency in CRM software and experience with Salesforce or similar platforms.
Knowledge of financial markets, investment products, or trading platforms.
Entrepreneurial mindset with adaptability to fast-changing circumstances.
Please note that only shortlisted candidates will be notified due to our limited capacity.
If you share our vision of a fair financial future and want to be part of the leading company in the private market, we invite you to join our team. We have built the world's first fully regulated platform for digital securities, licensed by the Monetary Authority of Singapore. We have listed over 60 deals on our platform and collaborated with industry-leading names such as Hamilton Lane, Partners Group, Investcorp, Singtel, UOB, CGS-CIMB, Mapletree, Azalea, SeaTown, and Fullerton Fund Management. With the backing of companies like Singapore Exchange (SGX), the Stock Exchange of Thailand (SET), Temasek subsidiary Heliconia Capital, Japan Investments Corporation, Development Bank of Japan (DBJ), UOB, KB Securities, Tokai Tokyo Financial Holdings, and Hamilton Lane, we have raised a total of $140 million in funding since our inception in 2017.
As we continue to grow, we are seeking talented individuals to join our team as Senior Client Account Managers. In this role, you will be responsible for managing and expanding our client relationships in the B2C segment, ensuring we meet their investment needs and strategically identifying opportunities for growth.
Key Responsibilities
Build and nurture strong relationships with high-value clients, serving as their primary point of contact.
Understand clients' investment needs, objectives, and challenges to provide tailored solutions.
Identify opportunities to grow client portfolios and present feedback, proposals, and product ideas.
Provide prompt and effective support to clients, addressing inquiries, resolving issues, and managing escalations.
Develop account plans and strategies to maximize client retention and satisfaction.
Collaborate with internal teams to align on client needs, share feedback, and drive customer success.
Ensure compliance with financial regulatory standards and manage risk when conducting regulated activities.
Attend training sessions to enhance understanding and utilization of our products and services.
Stay updated on industry best practices, trends, and knowledge of financial markets and investment products.
Requirements
Bachelor's degree in business administration, marketing, or a related field.
5-8 years of experience in client account management, relationship management, or investment advisory.
Experience in finance, brokerage, wealth management, asset management, or insurance industry preferred.
Existing network of mass affluent and high net-worth individuals is desirable.
Strong understanding of investment products across traditional and alternative spaces.
Familiarity with client execution processes in different product classes is advantageous.
Excellent interpersonal, communication, problem-solving, and decision-making skills.
Ability to work independently, manage multiple client accounts, and prioritize tasks effectively.
Proficiency in CRM software and experience with Salesforce or similar platforms.
Knowledge of financial markets, investment products, or trading platforms.
Entrepreneurial mindset with adaptability to fast-changing circumstances.
Please note that only shortlisted candidates will be notified due to our limited capacity.
Blockchain.com
Senior/Lead Product Designer
Paris, France
Paris, France
Full time
Office
Blockchain, a prominent software platform for digital assets, is seeking a Senior/Lead Product Designer to join their expanding global team in either Paris or London. As the most senior member of the Product Design team, you will play a pivotal role in bringing product visions to life for users. You will drive innovative enhancements to the accessibility and utility of the product suite, shaping the future of financial technology.
Responsibilities:
Lead product design efforts across retail offerings including Explorer, Wallet, and Brokerage Exchange.
Collaborate with design teams and contribute innovative ideas.
Engage in all design phases from conceptualization to prototyping.
Partner with various stakeholders to define and implement product strategies.
Ability to communicate design rationale effectively to key stakeholders.
Proficiency in designing for web and mobile platforms.
Iterate on designs rigorously to achieve optimal results.
Requirements:
Profound knowledge of Web3 and crypto platforms.
Minimum 5 years of consumer experience design; experience in Web3 space preferable.
Strong integrity and dedication to Blockchain values.
Experience in designing and launching consumer-oriented web and mobile products.
Excellent visual (UI) and interaction (UX) design skills with effective written communication.
Ability to tackle complex issues with simple solutions.
Previous experience with B2C web and mobile applications.
Dedication to refining design through thorough research and iterations.
Capability to work independently and collaboratively.
Maintain and enhance a top-notch brand.
Compensation & Benefits:
Competitive salary commensurate with experience and equity incentives.
Hybrid model allowing work from home and an attractive office location in Paris.
Generous vacation policy for work-life balance.
Provision of Apple equipment.
Opportunity to contribute significantly and grow professionally in a rapidly developing global tech company.
Flexible work environment.
Blockchain promotes diversity and inclusion in the workplace and is an equal opportunity employer. Discrimination on any basis is strictly prohibited and all employment decisions are based solely on qualifications, merit, and business needs, adhering to the law.
Responsibilities:
Lead product design efforts across retail offerings including Explorer, Wallet, and Brokerage Exchange.
Collaborate with design teams and contribute innovative ideas.
Engage in all design phases from conceptualization to prototyping.
Partner with various stakeholders to define and implement product strategies.
Ability to communicate design rationale effectively to key stakeholders.
Proficiency in designing for web and mobile platforms.
Iterate on designs rigorously to achieve optimal results.
Requirements:
Profound knowledge of Web3 and crypto platforms.
Minimum 5 years of consumer experience design; experience in Web3 space preferable.
Strong integrity and dedication to Blockchain values.
Experience in designing and launching consumer-oriented web and mobile products.
Excellent visual (UI) and interaction (UX) design skills with effective written communication.
Ability to tackle complex issues with simple solutions.
Previous experience with B2C web and mobile applications.
Dedication to refining design through thorough research and iterations.
Capability to work independently and collaboratively.
Maintain and enhance a top-notch brand.
Compensation & Benefits:
Competitive salary commensurate with experience and equity incentives.
Hybrid model allowing work from home and an attractive office location in Paris.
Generous vacation policy for work-life balance.
Provision of Apple equipment.
Opportunity to contribute significantly and grow professionally in a rapidly developing global tech company.
Flexible work environment.
Blockchain promotes diversity and inclusion in the workplace and is an equal opportunity employer. Discrimination on any basis is strictly prohibited and all employment decisions are based solely on qualifications, merit, and business needs, adhering to the law.
NAVEED ASGHAR
Driver light truck
Full time
Remote
I belong to Pakistan. But I have been driving a light truck in Saudi Arabia for ten years. I want to apply for a job
Payment in Crypto
Nahclimited
Social Media Designer (Graphic)
Hong Kong
Hong Kong
Full time
Office
Our client is a health wellness startup based in Hong Kong, dedicated to delivering uniqueness and innovation to the community. They are currently in search of a Social Media Designer to enhance their online advertising strategy.
Responsibilities:
Develop creative concepts and designs
Create a wide range of multimedia designs, specializing in video effects and editing
Assist with ad hoc projects and related project management tasks
Requirements:
Minimum of 1-3 years of experience in graphic and social media design
Prior experience in a graphic design firm or advertising agency is a bonus
Proficient in design and publishing software on Mac
Self-motivated and detail-oriented
Skilled in photo retouching
Enthusiastic about design and possess a positive attitude
Responsibilities:
Develop creative concepts and designs
Create a wide range of multimedia designs, specializing in video effects and editing
Assist with ad hoc projects and related project management tasks
Requirements:
Minimum of 1-3 years of experience in graphic and social media design
Prior experience in a graphic design firm or advertising agency is a bonus
Proficient in design and publishing software on Mac
Self-motivated and detail-oriented
Skilled in photo retouching
Enthusiastic about design and possess a positive attitude
NAVEED ASGHAR
Driver light truck
Full time
Remote
I belong to Pakistan. But I have been driving a light truck in Saudi Arabia for ten years. I want to apply for a job