Product Engineer

The mission of our company is to make blockchain accessible to a wide audience. Our Alchemy Platform is a developer platform aimed at simplifying blockchain development. We have established ourselves as a leading infrastructure provider, facilitating over $105 billion worth of transactions for millions of users across the globe. Our team consists of experts in scalable infrastructure, AI, and blockchain from prestigious organizations such as Google, Microsoft, and Stanford.

Recently, we successfully completed a Series C1 funding round, raising $200 million and achieving a valuation of $10.2 billion. This round was led by Lightspeed and Silver Lake, following previous investments from a16z, Coatue, Addition, Stanford University, Coinbase, and prominent figures in the industry.

Alchemy is trusted by top blockchain companies worldwide and has garnered attention from major publications such as TechCrunch, Forbes, and Bloomberg.

The Role

As part of our Customer Engineering team, you will play a crucial role in ensuring exceptional customer experiences and maximizing the value our platform provides. You will be responsible for managing customer relationships, guiding their onboarding process, resolving inquiries and issues promptly, and seeking their feedback to align our product roadmap with their needs.

This role requires a technical background and involves working closely with various stakeholders within the company. You will primarily focus on delivering customer-centered results by understanding their requirements, proposing solutions, and transforming their feedback into actionable product decisions.

Responsibilities

• Provide technical support to customers on a hands-on basis
• Deliver outstanding customer experiences
• Understand and address unique customer challenges and goals
• Gather and analyze product feedback and usage/performance data to drive product development
• Advocate for the voice of the customers
• Establish and maintain strong partnerships with internal and external stakeholders
• Collaborate with internal teams to drive long-term solutions and product improvements
• Thrive in a fast-paced and dynamic work environment
• Drive customer referrals

What We're Looking For

• At least 1 year of experience in a software development role
• Technical degree
• Strong analytical skills
• Ability to comprehend and troubleshoot complex technical issues
• Excellent communication skills and ability to engage with internal and external stakeholders
• Exceptional interpersonal skills to measure and monitor customer performance
• Interest in technology, blockchain, and crypto
• Experience with blockchain technology is highly desirable
• Entrepreneurial experience or involvement in side projects is a plus
• Start-up experience is advantageous