Product Manager (AI)

Our Product Management team is responsible for driving product initiatives from conception to implementation, playing a vital role in launching products/features globally. We work closely with engineers, designers, analysts, marketers, and other team members to deliver exceptional features and products.

About the Role:

We are looking for an innovative Product Manager to join our team, leading the integration of cutting-edge artificial intelligence into the Crypto.com App. In this position, you will serve as the strategic link between our AI capabilities and the user experience.

You will collaborate extensively with Product Managers throughout the ecosystem to infuse intelligence into our features. This includes enhancing user onboarding processes, KYC flows, and utilizing AI-driven insights to enrich user decision-making. Your key objective is to develop an overarching AI strategy that enhances operational efficiency and creates personalized, intuitive experiences for millions of users worldwide.

The ideal candidate should have a solid understanding of generative AI technologies and data infrastructure, with a track record of leading cross-functional projects. While experience in crypto trading ecosystems is beneficial, a strong enthusiasm for revolutionizing the fintech landscape through AI is essential.

Responsibilities:

• Strategic Collaboration: Collaborate with Product Leads across the Crypto.com App to identify opportunities for AI integration that ensure a cohesive and intelligent user experience across all feature areas.
• Product Vision & Roadmap: Define and execute strategies for customer-facing AI and data products, balancing long-term innovation with immediate operational benefits.
• AI Integration & Excellence: Partner with AI/ML researchers to integrate generative AI models into core features, maintaining high standards for response quality and relevance.
• Cross-Functional Leadership: Lead diverse teams, including Engineering, Data Infrastructure, and Design, to translate advanced AI capabilities into mobile-first requirements.
• Operational Intelligence: Scale AI-powered tools and automated verification flows to improve efficiency while delivering a seamless user experience.
• Data-Driven Iteration: Establish success metrics, monitor product performance, and drive continuous experimentation and feature optimization.
• Trust & Security: Ensure that all AI-driven products adhere to global data privacy standards and ethical AI practices.

Requirements:

• Experience: Minimum of 3 years in Product Management, with expertise in AI, fintech, or high-growth data platform environments.
• AI/ML Literacy: Solid understanding of generative AI fundamentals and experience with deploying LLMs in production environments.
• Collaborative Mindset: Proven ability to collaborate with diverse teams to bring complex features to life.
• Technical Familiarity: Experience with AI Agent tools and optimizing user workflows through automation.
• Strategic Execution: Ability to manage high-level strategy while ensuring hands-on product delivery.
• User-First Mindset: Passion for creating user-friendly experiences for a global audience.
• Domain Knowledge: Prior experience in delivering customer-facing AI products preferred, familiarity with crypto ecosystems is advantageous.
• Education: Bachelor’s degree in technical or business fields; advanced degrees are a plus.

Benefits:

• Competitive salary
• Medical insurance with extended coverage
• Generous annual leave entitlement
• Flexible work arrangements
• Career development opportunities
• Employee perks including a crypto.com visa card

About Crypto.com:

Founded in 2016, Crypto.com is a leading cryptocurrency platform serving millions of customers globally. Our mission is to make cryptocurrency accessible to everyone through innovation and empowerment.

Crypto.com is an equal opportunities employer dedicated to creating a diverse and inclusive environment. We value candidates with various backgrounds, perspectives, and skills to strengthen our team. Personal data collected from applicants will only be used for recruitment purposes.