Product Support Manager

I am Sadr, CEO of Oferli. We are building a high-performance, elite technical team, and I am looking for 5 to 10 dedicated founding technical partners to join me in this mission.
​The Vision:
Oferli is a 100% decentralized ecosystem. While we are rooted in Web3, our expertise spans across professional web and mobile application development. We are not just another agency; we are crafting the next generation of digital solutions. Our goal is to set a new standard for excellence, transparency, and decentralization.
​What I am looking for:
I am building a professional, senior-level "Elite Team." I am looking for partners who are truly passionate about the vision—not just short-term gains. By combining our individual expertise and portfolios, we will establish Oferli’s collective professional reputation.
​Requirements:
​Proven Expertise: You must be a senior-level professional. Please provide your portfolio showcasing your best work in web and mobile development.
​Commitment: This is a founding partnership. We are looking for those who believe in the mission and are ready to tackle complex challenges together.
​Professionalism: We operate with high standards. Communication and efficiency are key.
​How We Work:
​Collaboration: We use professional, secure channels for all communications. Qualified candidates will be contacted via email to be invited to our private workspace on Notion to align on our roadmap and launch our upcoming projects.
​Decentralized Operations: We leverage Web3 tools for collaboration and compensation, maintaining a fully decentralized environment.
​Growth: We are launching with a core team of at least 5 founding partners, scaling to 10, to deliver high-impact results for our clients.
​Application Process:
If you are a senior professional ready to build a world-class, decentralized ecosystem, apply here on LaborX. Qualified candidates will be contacted via email for further professional vetting and onboarding.
​Let’s build the future, together.
​Sadr B
CEO, Oferli

 
 
we’re looking for a senior blockchain engineer to build low-latency execution infrastructure around hyperevm and hyperliquid-related trading systems.
 
this is not a frontend or dapp role. the focus is on real-time execution systems, chain-native infrastructure, and market-aware backend engineering where latency, ordering, and state correctness directly impact execution outcomes.
 
you will work on systems that operate under noisy, adversarial, and highly dynamic conditions, including delayed or missing websocket events, rpc inconsistencies, transaction lifecycle complexity, state desynchronization, retries, and recovery logic.
 
core responsibilities include building and maintaining realtime blockchain data pipelines, websocket and rpc streaming systems, execution orchestration layers, liquidity-aware routing logic, transaction lifecycle management, and integration with orderbook and market data systems.
 
we are specifically looking for engineers who think in systems rather than features. meaning understanding how data flows through pipelines, how state evolves over time, how failures propagate, and how to design systems that recover automatically without manual intervention.
 
areas of work include:
 
- realtime blockchain data ingestion
- mempool-aware execution flows
- transaction lifecycle handling
- execution sequencing and routing
- websocket and rpc infrastructure
- state synchronization systems
- liquidity and orderbook integration
- performance and latency optimization
 
you should be comfortable working with distributed systems, asynchronous event processing, and latency-sensitive backend architectures.
 
strong experience in one or more of the following areas is highly relevant:
 
- exchange infrastructure
- trading systems
- execution engines
- blockchain indexers
- realtime event systems
- arbitrage systems
- rpc/node infrastructure
- defi backend systems
- low-latency backend engineering
 
preferred technical stack:
 
- typescript / node.js
- go
- rust
- python
- postgres
- clickhouse
- redis
- kafka or similar messaging systems
- docker
- linux environments
- evm rpc internals
- websocket infrastructure
 
ecosystem familiarity:
 
- ethereum, arbitrum, base, optimism, bsc
- hyperliquid / hyperevm
- foundry
- ethers.js / viem
- geth / erigon / nethermind
- dex and amm mechanics
- liquidity math, slippage, gas strategy, routing logic
 
this role is not suitable for:
 
- frontend-only developers
- nft or basic dapp experience only
- tutorial-level web3 developers
- candidates without production systems experience
 
we value engineers who have built real systems where correctness, latency, and reliability matter under load. we care less about buzzwords and more about concrete systems you have personally built and operated.
 
ideal candidates can clearly explain:
 
- system architecture decisions
- bottlenecks and tradeoffs
- failure modes and recovery strategies
- latency considerations in real systems
- production debugging experience
 
working style:
 
- remote
- async-first
- low bureaucracy
- high ownership
- engineering-driven team
- direct technical communication
 
we strongly prefer practical engineering depth over polished presentation. if you have built or worked on systems involving realtime data, trading infrastructure, blockchain execution, or latency-sensitive backend systems, please include details of those systems when applying.
 

This position is responsible for overseeing the design, development, and maintenance of ERP/TMS and integration platforms for a global logistics and supply chain company operating globally. The role involves translating business needs into scalable integration solutions, guiding technical decisions in collaboration with various stakeholders, and providing real-time support during US business hours. As part of a regional team supporting worldwide operations, the role combines solution design with day-to-day operational management to ensure system performance and reliability.

Responsibilities:

Analyzing business requirements and proposing integration solutions that balance feasibility and scalability

Leading solution design and technical decisions in collaboration with relevant teams

Implementing system enhancements, testing, and releasing updates alongside stakeholders

Providing real-time support during US business hours for incident management

Monitoring service health, coordinating with global teams on incidents and changes, and maintaining documentation

Recommending system and process improvements to enhance data quality

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field

5–10 years of experience in systems analysis and operations support, preferably in logistics or supply chain

Hands-on experience with ERP/TMS platforms like CargoWise or SAP

Proficiency in programming languages such as XML, SQL, and Java

Experience with EDI mapping, translation, and standards (e.g., X12, EDIFACT) or PO management solutions

Fluency in English (written and spoken)

Available to work night shifts in Taiwan to support US business hours

Preferred Skills:

Background in logistics, accounting, finance, or brokerage

Automation experience with RPA tools (e.g., UiPath) or applied AI

Familiarity with IT service management (ITIL) and ticketing platforms like ServiceNow

Exposure to IT project management (PMP, Agile)

This position involves aligning business needs with data solutions by creating dashboards, reports, KPI frameworks, and analytical tools to enhance decision-making processes. Working closely with US-based business analysts, you will develop and enhance BI solutions while supporting the organization's reporting and analytics platforms. As part of a regional analytics team, collaboration with colleagues globally is essential to maintaining reliable, scalable, and adaptive BI solutions to meet the evolving business requirements. Moreover, you will actively contribute to elevating the organization's data and analytical capabilities to improve decision-making.

Responsibilities

Interpret business requirements and transform them into functional specifications, data needs, reporting logic, and dashboard scope

Develop BI reports, dashboards, data models, and analytical solutions based on identified requirements

Translate business process scenarios and KPI requirements into user-friendly visual analytics solutions

Assist in testing, validation, user acceptance, and deployment of BI solutions

Troubleshoot report defects, data inconsistencies, refresh issues, and performance problems in collaboration with data engineering and infrastructure teams

Manage service documentation, support materials, and knowledge resources to enhance operational effectiveness

Monitor BI service, dashboard usage, data accuracy, and suggest enhancements as necessary

Support KPI definition, tracking performance, and fulfilling management reporting needs

Key Qualifications

Bachelor's degree in Business Analytics, Computer Science, Information Systems, or a related discipline

Over 3 years of experience in business intelligence, analytics delivery, reporting, or business systems analysis

Proficient in BI and visualization platforms like Power BI, Tableau, or Qlik

Strong skills in SQL, data analysis, and report logic

Experience in designing executive dashboards, operational reporting, and KPI scorecards

Fluent in business-level English communication (reading, writing, speaking)

Desirable Skills

Knowledge of AI application in reporting and analytics, including prompt engineering and natural-language analytics

Certification in Power BI, Tableau, or Qlik

Familiarity with SDLC, Agile, Scrum, or ITIL v4 Foundation methodologies

This position plays a pivotal role in overseeing the implementation and maintenance of AI and automation solutions within the organization's global business operations. The successful candidate will be responsible for managing all aspects of automation projects, starting from identifying business challenges to developing, deploying, and supporting the solutions, while ensuring the stability and performance of existing services. Collaboration with business stakeholders, IT departments, and external vendors is essential to transform operational issues into efficient and scalable automation solutions. The role also includes providing support during both US and Asia business hours as part of a structured global support framework.

Responsibilities

Support the daily operation of AI and automation services by managing incidents, service requests, and change requests until resolution, adhering to strict ticket tracking and documentation protocols aligned with service-level agreements.

Serve as the central liaison between business users, IT teams, and vendors, monitoring service performance, utilization, and vendor capabilities.

Collaborate with business stakeholders to identify potential automation and AI applications and convert them into feasible and scalable technical requirements.

Develop, test, and implement automation solutions such as RPA, workflow automation, and AI tools in conjunction with IT, infrastructure, and security teams.

Drive user acceptance through training, standard operating procedures, documentation, and lead ongoing enhancement of automation services.

Requirements

Minimum of 3 years of experience in business consulting, IT system analysis, or solution design, demonstrating a proven track record of leveraging AI and automation tools to enhance business performance.

Demonstrated capability to autonomously design, create, and deploy automation or AI-driven solutions in a dynamic business setting beyond proof-of-concept.

Hands-on experience with automation, RPA, or process mining tools such as Power Automate, Automation Anywhere, UiPath, or Celonis.

Proficiency in programming and scripting languages, preferably Java and Python, with experience in integrating solutions through APIs and workflow orchestration.

Familiarity with event-driven or service-based architectural frameworks commonly used in enterprise integrations.

Fluent in business English (written and verbal).

Preferred Skills

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Experience with industry-specific platforms like CargoWise, TMS, WMS, or SCM, and relevant integrations.

Familiarity with ITSM/ITIL processes (incident, change, request management) and improvement methodologies such as Lean Six Sigma or Agile.

We may use AI tools as part of the hiring process to assist in reviewing applications, analyzing resumes, and evaluating responses. These tools are designed to support our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by human personnel. If you require more details on how your data is handled, please reach out to us.