Revenue Operations Analyst

Asia
Full time
Remote
Compensation is not specified
Role
Business Analyst
Description

Nansen, a renowned blockchain analytics platform, specializes in leveraging on-chain data and a vast database of wallet labels to provide valuable insights into Ethereum and other blockchain networks. The platform equips crypto investors with actionable intelligence, real-time dashboards, and alerts to facilitate opportunity discovery, due diligence, and portfolio protection in the evolving web3 space.

We are in search of a Revenue Operations Analyst to join our dynamic team and play a pivotal role in enhancing our revenue operations efficiency, optimizing strategies across departments, and elevating our Go-To-Market (GTM) approaches. The ideal candidate should possess a robust analytical background, experience in collaborative cross-functional work, and a deep interest in the rapidly evolving market landscape.

This role presents an exciting opportunity to be part of the cutting-edge web3 industry, actively contributing to Nansen's growth and success through the utilization of data analytics and operational excellence. Join us in shaping the future of crypto analytics!

Responsibilities:

  • Marketing Collaboration:
  • Work closely with the marketing team to operationalize strategies and execute marketing campaigns.
  • Collect and report on marketing performance data to aid in improving ROI.
  • Assist in daily operational and administrative tasks for seamless campaign execution.
  • Sales Enablement:
  • Support the sales team in monitoring and enhancing sales efficiency.
  • Analyze sales data, provide insights, and participate in sales process optimization.
  • Ensure customer satisfaction post-sales and contribute to revenue growth.
  • Customer Support Enhancement:
  • Collaborate with the customer support team to establish omnichannel support strategies and implement tools for improved communication.
  • Address basic customer support tasks, improve response times, and enhance customer satisfaction.
  • Data Analysis and Reporting:
  • Regularly analyze financial and operational data, forecast revenue, and provide comprehensive reporting.
  • Develop and maintain dashboards to track key performance indicators for senior management.
  • Process Optimization:
  • Identify and implement process improvements to enhance efficiency and scalability of revenue operations.
  • Cross-Functional Collaboration:
  • Act as a liaison between different teams for cohesive operational alignment and strategy execution.

Qualifications:

  • Bachelor’s degree in Business, Economics, Finance, Statistics, or related fields.
  • Minimum of 2 years’ experience in revenue operations, business analysis, or similar roles, preferably in tech or financial services industries.
  • Strong analytical skills with proficiency in CRM systems and data visualization tools.
  • Excellent communication and interpersonal skills for effective collaboration.
  • Proactive, self-motivated, and able to manage multiple projects in a fast-paced environment.
  • Keen understanding of and interest in the web3 market dynamics.
Skills Required
Avatar
Nansen.Ai
Company size
Not specified
Location
United States
Description
Empowering Crypto Investors With Deep Insights To Make More Informed Decisions.

More Full-time Jobs

Show more

Business Development Associate

NYC, USA
NYC, USA
Full time
Office
Monad Labs is a startup focusing on building the Monad blockchain, a high-performance smart contract platform designed to drive widespread adoption of decentralized applications. With a throughput of 10,000 transactions per second, the platform offers backward compatibility for Ethereum smart contracts and aims to provide users and developers with enhanced capabilities.

Established by former members of Jump Trading, our team specializes in solving complex distributed systems engineering challenges and optimizing for low-latency, creating innovative open-source code to develop a high-performance, reliable system of great value.

Having secured $225 million in funding, we are expanding our team and seeking individuals eager to contribute to solving impactful issues in a dynamic environment.

Job Role Overview

We are in search of a Business Development Associate to drive strategic market development and cultivate new business opportunities. This role plays a key part in the early and middle stages of the business development process, optimizing and executing inbound/outbound lead strategies. The key focus involves identifying potential opportunities within the industry and establishing strong relationships with projects interested in utilizing the Monad blockchain.

The role is crucial for the success of Monad as it will be essential in shaping the ecosystem's landscape across apps and infrastructure.

A major part of our team is based in NYC, collaborating three days per week. We are open to considering remote candidates, with a preference for those located in NYC.

Qualifications

Self-motivated and resourceful

Team player with strong collaboration and communication skills

Deeply interested in the cryptocurrency industry

Adaptable and excels in fast-paced environments

Focused on task prioritization and multitasking

Entrepreneurial mindset

Committed to personal growth and development

Humble and self-aware

Energetic with a positive attitude

Curious and eager to expand domain knowledge

Comfortable with versatility in responsibilities

Desired Qualifications

Minimum of 2 years of experience in business development or a similar role in the web3 industry, preferably within early-stage startups

Excellent communication skills and familiarity with web3 communication styles

Ability to recognize partner needs and effectively address pain points/value propositions

Action-oriented with a team-focused mindset

Strong understanding of crypto concepts, technical aspects, culture, and industry segments

Exceptional time management skills

Skilled networker with the ability to build and maintain industry relationships

Proactive and self-motivated with an inclination towards pursuing opportunities

Strategic thinker capable of efficiently assessing opportunities and driving initiatives

Bonus Qualifications

Established industry relationships

In-depth knowledge of various blockchain ecosystem sectors (e.g., defi, infrastructure)

Experience overseeing complex projects involving internal and external stakeholders

Job Responsibilities

Manage inbound leads and evaluate relationships as the primary contact point

Streamline lead-focused processes and strategies

Initiate strategic outbound activities to engage with key prospects

Identify and pursue promising opportunities proactively

Develop expertise in specific segments to contribute to category strategy and direction

Collaborate cross-functionally to support internal teams with business development tasks

Drive complex deal contracts and negotiations to successful completion

Why Join Us

Exciting Opportunity: Monad’s innovations offer a significant advancement in decentralized computation, attracting developers with the promise of improved performance for mass user adoption in the crypto industry.

Expert Team: Our team possesses extensive experience in low-latency engineering approaches critical for pushing decentralized computation boundaries. We are assembling a top-tier team across various functions including BD, Growth, DevRel, and Marketing.

Collaborative Culture: We are a close-knit team working together towards ambitious objectives. Our collaborative environment fosters a culture of teamwork and innovation where contributions are valued.

Impactful Work: Your role will have a profound impact by making decentralized computation more accessible and cost-effective, driving the creation of new blockchain applications that can enhance people's lives.

Competitive Compensation: You will receive a competitive salary and equity package.

Supportive Environment: Backed by leading venture funds and industry experts, you will have the opportunity to learn and grow as part of our lean and well-capitalized team.

Compensation and Benefits

You will be offered a minimum full-time salary of $95,000. Other benefits at Monad Labs include generous paid time off, insurance coverage, office equipment stipend, wellness/fitness allowance, and observance of ten company holidays.

Project Manager III

North America
North America
Full time
Office
JOB SUMMARY

The Giving Block Project Manager will collaborate with key stakeholders to strategize and implement business initiatives effectively.

JOB RESPONSIBILITIES

Comprehend strategic initiatives and ensure teams meet objectives by working closely with senior leaders.

Coordinate with product and business stakeholders to plan and execute business go-to-market strategies for new product features, marketing campaigns, and everyday tasks.

Handle multiple cross-functional projects concurrently with limited time and resources.

Lead project management processes from inception to completion by delineating project scope, creating project briefs, outlining detailed project plans, conducting kickoff meetings, facilitating team stand-ups, and preventing scope expansion.

Proactively tackle team challenges and executive requirements by using project timelines and compiling data-driven project progress reports to uphold transparency and track progress towards goals.

Timely escalate risks to leadership and teams, offering mitigation plan alternatives to minimize project impact and support decision-making.

Manage relationships and mediate conflicts within project teams.

Conduct retrospectives to suggest continuous enhancements to the project management framework.

Act as a project management expert, training project team members on project management tools and best practices.

JOB QUALIFICATIONS

1-3 years of project-based experience in project manager or project coordinator position

Proficiency in using project management software like monday.com

Preferred Experience

Strong focus on relationships, preferably with event management expertise

Previous experience collaborating with product managers

Manager, Customer Care

Austria +1
Austria +1
Full time
Office
Job Summary

At our company, we are dedicated to simplifying wealth creation for individuals globally. Our cutting-edge platform enables users, from novice to expert investors, to trade various investment options easily, 24/7, with any budget. With a team of over 4 million customers, we are at the forefront of ensuring a safe and secure investing environment.

We are a diverse and innovative team based in Austria, serving customers across Europe. Our team members are known for their agility and proactive approach to achieving goals, making us a leading force in the industry.

Role Overview

As the Manager of Customer Support, your main role will be to provide inspirational leadership and drive the performance of our Customer Support team. You will be responsible for expanding and enhancing the team by setting clear goals aligned with the company's strategic direction and values. Collaboration with peers and leadership is key to achieving mid- to long-term objectives for continuous improvement.

Key Responsibilities

Lead and motivate the Customer Care team, ensuring exceptional performance in a rapidly growing environment.

Monitor daily Support performance metrics, addressing deviations promptly to drive continuous improvement.

Report on team performance weekly, monthly, and quarterly, recommending process enhancements for future growth.

Improve Standard Operating Procedures through data-driven insights and team collaboration.

Demonstrate problem-solving skills, taking ownership and resolving issues with a sense of responsibility.

Ideal Candidate

Adaptable Leader & Flexible Manager: Experienced in leading dynamic environments with a focus on adaptability and change management.

Results-Driven Professional: Skilled in establishing and maintaining support operations, with a history of ensuring efficiency and effectiveness.

Passionate About Our Mission: Share our commitment to innovating the financial services and crypto industry.

Collaborative Team Player: Build strategic relationships across departments, promoting teamwork for mutual success.

Perks

Hybrid work model with flexibility for 60 Work From Anywhere days.

Competitive compensation package, including participation in our stock option plan.

Comprehensive benefits programs reflecting our flexible work approach.

Exclusive perks for trading on our platform.

Regular company and team events, both virtual and in-person.

Bitpanda merchandise provided.

Join us on our journey to become Europe's top investment platform by contributing to a diverse and inclusive work environment where mutual respect and trust are core values.

People and Culture Advisor

Brisbane, Australia
Brisbane, Australia
Full time
Hybrid
At Swyftx, our focus is on shaping Australia's digital currency industry by being the most trusted cryptocurrency trading platform. With a growing user base of over 750,000, we strive to achieve significant success as a leading player in the market.

As a People and Culture Advisor at Swyftx, your role is to provide high-quality service to stakeholders by offering modern and effective people management solutions. Working closely with the broader P&C Team, you will support and guide the business in alignment with the organizational strategy to drive positive outcomes.

For success in this position, you must be passionate about working with people, enjoy hands-on involvement in various people and culture aspects, and excel in a fast-paced environment. Establishing strong relationships and presenting innovative ideas will be central to your responsibilities.

Key Responsibilities:

Provide guidance on People and Culture matters to team members across all levels.

Contribute to the development and implementation of P&C policies, processes, and training content.

Lead various P&C projects such as remuneration, benefits, and employee engagement initiatives.

Serve as a key user for P&C systems and support employee engagement platforms.

Advocate for Swyftx values and drive initiatives that reinforce organizational culture.

Identify training needs and develop learning programs to enhance employee skills.

Support end-to-end recruitment processes alongside the Talent Acquisition Manager.

Qualifications and Skills:

Hold tertiary qualifications in human resources or a related field, with 3-4 years of relevant commercial experience.

Exhibit a customer-focused, can-do attitude while delivering high-level service.

Possess strong written and verbal communication skills adaptable to diverse audiences.

Showcase attention to detail in all work aspects.

Demonstrate creativity and initiative in contributing to people-focused projects with fresh ideas.

Perks and Benefits:

Opportunity for unlimited fee-free trading.

Access to career growth, training, and development opportunities.

Participation in social activities, game breaks, and recognition awards.

Enjoy fully stocked kitchen, breakfast and lunch options, fresh fruit, snacks, and kombucha.

Weekly catered lunches provided on Wednesdays.

At Swyftx, diversity and inclusivity are core values. We appreciate and celebrate the individual experiences and qualities that each team member brings. Our commitment is to nurture an inclusive working environment where everyone is valued, respected, and empowered to perform at their best.

If you are passionate about excellence, integrity, and making a positive impact, apply now for this rewarding opportunity to be part of our team.

Note: Swyftx has an internal Talent Acquisition function and does not engage with recruitment agencies for this position.

Principal Software Engineer, Platform

New York, USA
New York, USA
Full time
Office
About Figure

Figure is a groundbreaking force in the financial services sector, leveraging its advanced technology platform to transform the industry. With a focus on loan origination and a wide network of partners, Figure is driving innovation and scalability in developing new products that enhance operational efficiency and transparency. The team at Figure is known for its dedication, innovation, and collaboration, with a passion for creating solutions from the ground up.

Every day at Figure presents an opportunity for continuous learning and impactful work. Join a team of accomplished leaders who have already generated significant value in the financial technology landscape.

About the Role

At Figure Technology Solutions, we are expanding our team and elevating our technology provider capabilities. We are seeking team members who are inquisitive, inventive, and thrive on collaboration. Our focus is on engineering as the cornerstone of our mission to revolutionize financial services through a blockchain-native lending solution. Each engineer plays a crucial role in shaping the team and the company's growth.

As FTS introduces its Lending as a Service platform, we are creating a shared software development platform that incorporates IAM (Identity and Access Management) technology. This role will be pivotal in developing solutions for efficient partner onboarding and ensuring a secure, user-friendly experience for customers and partners. As an expert in multi-tenant technology solutions, you will collaborate across teams to establish a robust platform for all products.

Key Responsibilities

Show leadership in applying technical expertise to solve real-world challenges

Collaborate with diverse teams to drive significant opportunities and propel FTS to the forefront of the FinTech industry

Work closely with DevOps, SecOps, and business units to establish a secure, multi-tenant authentication environment for Lending as a Service

Partner with internal and external teams to implement authentication integration using external identity providers

Develop high-quality customer authentication systems for various scenarios

Engage with partners to support Web3 wallet-based authentication

Provide guidance to development teams and troubleshoot issues effectively

Focus on delivering solutions with backward compatibility and ease of adoption

Design and maintain a standardized platform for building applications and tools company-wide

Qualifications

Excellent team player with a can-do attitude

Degree in Computer Science, Statistics, or related field

Over 12 years of software engineering experience in fast-paced, agile settings

Demonstrated leadership in working on products with multi-tenant architecture

Expertise in identity and authorization in a multi-tenant environment

Proven self-starter able to execute work independently

Track record in conceptualizing and executing end-to-end projects

Ability to drive projects from ideation to implementation

Benefits

Competitive salary and advancement opportunities

Performance-based bonuses

Equity stock options

Comprehensive health insurance, dental and vision coverage, and wellness programs for employees and their dependents

Life and disability insurance coverage provided by the employer

Various employee benefits such as HSA, FSA, 401k, and commuter benefits

Paid family leave of up to 12 weeks

Options for remote, in-office, or hybrid work formats

Dedicated home office and technology stipend for remote workers

Flexible time-off policy

Reimbursement for continuing education

Regular team swag deliveries

For candidates in CO, NY, CA, and WA, the salary range is $156,640 - $195,800 with a bonus potential of up to 25% and equity. Actual compensation may vary based on individual experience and location.

Residents in certain locations have specific regulations regarding the management of applicant data. California Residents, kindly review our privacy notice for further details. By submitting your application, you acknowledge that you have read and understood the notice.

FTS does not offer sponsorship for this position and complies with federal laws mandating identity verification and eligibility to work in the United States. All new hires must complete the required employment eligibility verification form.