Senior Application Support Analyst
Status
Hong Kong
Full time
Hybrid
Compensation is not specified
Role
Backend Engineer
Description
The Exchange Support team plays a crucial role in maintaining the global system supporting the firm's cryptocurrency trading business, operating around the clock. The team offers L2/L3 support to business users and has complete ownership of the production environment for key business lines such as the Exchange platform, Risk management system, Backoffice, Market data, and non-trading activities. We are seeking dedicated and technology-focused individuals to join the Exchange Production Support team for various positions.
Responsibilities:
- User Management: Providing technical support to Sales, Business Users, Institutional and Retail customers, focusing on application support, API support, and network connectivity.
- Incident Management: Identifying and resolving production incidents, requiring end-to-end ownership of issues, collaboration with technical and business support teams, and timely escalation and resolution.
- Process Management: Taking charge of all release activities, participating in audit reviews, and executing BCP exercises. Ensuring that Process Management aligns with ITIL best practices, SLA requirements, and client expectations.
- Operations Management: Monitoring and automating application and infrastructure alerts, ensuring timely actions are taken to maintain system stability and uptime. Maintaining knowledge repositories and standard operating procedure documentation.
- Continuous Improvement: Identifying areas for improvement, optimizing processes, automating manual tasks, and enhancing the team's service level for end users.
Required Skills:
- 7 to 15 years of Production Support experience, preferably in the Banking or Financial Service industry.
- Technical Skills: Proficiency in UNIX commands for debugging, SQL, and Bash/Python scripting. Previous experience in supporting FIX protocol and APIs is essential.
- Strong technical understanding of Linux/Java-based systems, with exposure to Cloud Technology and DevOps practices.
- Good knowledge of monitoring, visualization, and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar tools.
- Service-oriented with strong incident handling and troubleshooting skills. ITIL certification is preferred.
- Excellent written and verbal communication skills in English. Ability to communicate with diverse stakeholders and interfacing teams clearly and concisely.
- Experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domains.
- Ability to work under high pressure, manage multiple priorities, be results-driven with attention to detail, and meet demanding deadlines.
- Self-starter who can quickly grasp new concepts, business areas, and technologies.
- Open to shift work and weekend support.
Skills Required
Сrypto.com
Website
Сrypto.comCompany size
Not specified
Location
United States
Description
Not specified
Status