Senior/Principal Product Manager - Account ( User Center )

Who We Are

At OKX, our vision is to reshape our future with technology. Established in 2017, OKX is a prominent cryptocurrency spot and derivatives exchange globally. Through innovative use of blockchain technology, we have transformed the financial ecosystem by offering a wide range of sophisticated products, solutions, and trading tools. With over 20 million users across 180 regions, OKX aims to provide a platform that empowers individuals to explore the world of crypto. In addition to our top-tier DeFi exchange, we offer OKX Insights, a research arm leading the way in the cryptocurrency industry. Committed to innovation and providing financial access through the power of blockchain, OKX is dedicated to investing in both technology and its people.

About the Opportunity

Responsibilities:

• Lead OKX cefi user center system globally, including product planning, organizing work streams, and achieving goals.

• Design and develop our in-house user center product, focusing on authentication, account structure, and account inquiries for the crypto exchange ecosystem.

• Ensure oversight of all solution deliverables and collaborate with teams to identify and address product risks.

• Research industry trends, identify user needs, and market opportunities to maintain a pioneering position in the field.

• Manage agile process for at least two scrum teams.

Requirements:

• Prior experience in the user center domain with strong logical and growth knowledge.

• Minimum of 2 years of people management experience.

• Self-motivated, client-focused, with a high-energy level.

• Experience in user center/account services within e-commerce, crypto, finance, or entertainment.

• Proven ability to work across global and cross-functional teams.

• Background in well-known internet/cryptocurrency companies.

• Problem-solving capabilities to drive customer and business value.

• Action-oriented mindset, collaborative, and focused on delivering results.

• Proficiency in English; Mandarin speaker will be a plus.

• Less experienced candidates will be considered as Senior Product Managers.

Nice to Haves:

• Experience in building Crypto/Web3/Blockchain products.

Perks & Benefits:

• Competitive total compensation.

• Comprehensive insurance coverage for employees and dependents.

• More details will be provided during the interviewing process.