Senior/Principal Product Manager - Account ( User Center )
Who We Are
At OKX, our vision is to reshape our future with technology. Established in 2017, OKX is a prominent cryptocurrency spot and derivatives exchange globally. Through innovative use of blockchain technology, we have transformed the financial ecosystem by offering a wide range of sophisticated products, solutions, and trading tools. With over 20 million users across 180 regions, OKX aims to provide a platform that empowers individuals to explore the world of crypto. In addition to our top-tier DeFi exchange, we offer OKX Insights, a research arm leading the way in the cryptocurrency industry. Committed to innovation and providing financial access through the power of blockchain, OKX is dedicated to investing in both technology and its people.
About the Opportunity
Responsibilities:
Lead OKX cefi user center system globally, including product planning, organizing work streams, and achieving goals.
Design and develop our in-house user center product, focusing on authentication, account structure, and account inquiries for the crypto exchange ecosystem.
Ensure oversight of all solution deliverables and collaborate with teams to identify and address product risks.
Research industry trends, identify user needs, and market opportunities to maintain a pioneering position in the field.
Manage agile process for at least two scrum teams.
Requirements:
Prior experience in the user center domain with strong logical and growth knowledge.
Minimum of 2 years of people management experience.
Self-motivated, client-focused, with a high-energy level.
Experience in user center/account services within e-commerce, crypto, finance, or entertainment.
Proven ability to work across global and cross-functional teams.
Background in well-known internet/cryptocurrency companies.
Problem-solving capabilities to drive customer and business value.
Action-oriented mindset, collaborative, and focused on delivering results.
Proficiency in English; Mandarin speaker will be a plus.
Less experienced candidates will be considered as Senior Product Managers.
Nice to Haves:
- Experience in building Crypto/Web3/Blockchain products.
Perks & Benefits:
Competitive total compensation.
Comprehensive insurance coverage for employees and dependents.
More details will be provided during the interviewing process.
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Senior Software Engineer (Go)
Key Responsibilities:
- Design, develop, and maintain blockchain applications using Go language.
- Implement smart contracts and integrate with existing blockchain frameworks.
- Collaborate with cross-functional teams to ensure efficient development and integration of software solutions.
Required Skills:
- Proficiency in Golang programming language.
- Strong understanding of blockchain technology and its applications.
- Experience in smart contract development.
- Knowledge of cryptography and security principles in the context of blockchain.
- Familiarity with blockchain frameworks such as Ethereum, Hyperledger, or other decentralized networks.
If you are passionate about blockchain and crypto technology, and have the skills to contribute to innovative software solutions, we would love to hear from you. Join us in shaping the future of decentralized applications with your expertise as a Senior Software Engineer.
Community Moderator
We are a boutique, Asia-based Web3 marketing agency working with early-stage and growth-stage crypto projects across DeFi, infrastructure, consumer apps, and gaming.
Our team has executed campaigns with leading L1/L2 ecosystems, DeFi protocols, and community-driven projects.
We focus on narrative design, community activation, cross-market growth, and delivering impactful results for clients in Asia and globally.
We are now expanding our BD and Community Ops teams.
The Role: Community Moderator (36k–90k)
We’re hiring a community moderator to support client communities across Telegram, Discord, and X.
This is a front-line, user-facing role requiring empathy, high engagement, and strong judgment.
Responsibilities
Moderate multiple client communities to ensure safety, clarity, and engagement.
Respond to user questions, coordinate AMA/announcement schedules, post updates.
Keep communities active during key moments: launches, airdrops, campaigns, content releases.
Identify community issues or risks early and escalate appropriately.
Summarize community sentiment and user feedback for internal strategy teams.
Maintain tone, credibility, and professionalism when interacting with users.
Requirements
Prior experience moderating Web3 communities or Web2 social groups.
Familiarity with crypto user behavior, culture, and community patterns.
Excellent written communication and quick response ability.
High reliability; able to cover activity across Asian time zones.
Familiarity with the Southeast Asia KOL landscape, with strong existing relationships preferred.
Bonus
Ability to create short-form content or memes.
Multilingual (EN + CN preferred).
Experience with community analytics tools.