Senior Product Manager, Customer Service
Status
Asia
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Binance, a prominent global blockchain ecosystem, operates the largest cryptocurrency exchange by trading volume and user base. Trusted by millions worldwide for its exceptional security, transparent user funds, rapid trading engine, deep liquidity, and diverse digital asset offerings, Binance strives to create a comprehensive financial environment that promotes financial accessibility and fosters economic freedom on a global scale.
Job Responsibilities
- Product Strategy & Implementation: Define and execute the product roadmap for customer support systems, prioritizing features aligning with business objectives, user requirements, and technical feasibility.
- Project Oversight: Lead large-scale projects from inception to completion, collaborating with cross-functional teams, managing risks, and providing updates to stakeholders.
- Collaboration & Stakeholder Engagement: Work closely with customer service, compliance, and other business units to ensure platform capabilities meet operational and regulatory needs, serving as a liaison between technical and business teams.
- Data-Driven Decision-Making: Analyze product performance metrics and user feedback to enhance system workflows, boost agent efficiency, and improve user experience.
- System Enhancement: Supervise the enhancement of ticketing systems, AI integration, and compliance workflows to ensure global scalability, adherence to data protection regulations, and efficient multi-region operations.
- Continuous Improvement: Drive innovation in customer support tools by implementing automation and AI solutions to streamline workflows, increase operational efficiencies, and enhance service quality.
Job Requirements
- Product Management Experience: 5+ years of relevant experience as a Product Manager, preferably in customer support systems or platform-level products, with a proven record of delivering high-impact projects quickly.
- Technical Proficiency: Strong understanding of customer support workflows, ticketing systems, and API integrations, along with knowledge of AI-powered tools, automation workflows, and compliance-oriented product development.
- Project & Stakeholder Management: Exceptional organizational skills and communication abilities to manage multiple projects, collaborate with diverse teams, and align stakeholders effectively.
- User-Centric & Data-Driven Approach: Ability to translate user needs and operational challenges into actionable product features, utilizing analytical insights for metrics-driven product development.
- Process & System Optimization: Skilled in enhancing customer support processes through scalable solutions, automation, and AI-driven technology to optimize efficiency and ensure compliance.
- Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk, background in regulated industries or compliance projects, familiarity with AI features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Working at Binance
- Collaborate with top-tier talent in a user-centric, global environment with a flat structure.
- Engage in unique and fast-paced projects autonomously within an innovative setting.
- Drive results in a growth-oriented workplace with ample opportunities for career advancement and continuous learning.
- Competitive salary and comprehensive company benefits.
- Remote work flexibility (based on business team requirements).
Binance is committed to fostering diversity within its workforce as an essential element of its success.
Submitted job applications indicate acknowledgment and agreement with the Candidate Privacy Notice.
Skills Required
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status
Carl Miles
Senior Blockchain Engineer
Part time
Remote
We are Nebula Nodes, building a high-performance L2 protocol. We are looking for an engineer who understands the difference between "writing a smart contract" and "designing a scalable ecosystem".
Protocol Core: Development and optimization of L2-settlement logic on Solidity/Yul.
Bridge Security: Designing secure cross-chain gateways with protection against double spending and reorgs.
Node Infrastructure: Optimizing the interaction of node validators with the EVM stack.
Gas Engineering: Extreme cost reduction for publishing data in L1 (Deneb/Cancun-ready).
Requirements:
Deep knowledge of Solidity (0.8.20+) and Assembly (Yul).
Experience working with Foundry (Fuzzing/Invariants) and understanding the architecture of OP Stack or Arbitrum Orbit.
Skills of working with indexers (The Graph/Envio) and the RPC layer.
Protocol Core: Development and optimization of L2-settlement logic on Solidity/Yul.
Bridge Security: Designing secure cross-chain gateways with protection against double spending and reorgs.
Node Infrastructure: Optimizing the interaction of node validators with the EVM stack.
Gas Engineering: Extreme cost reduction for publishing data in L1 (Deneb/Cancun-ready).
Requirements:
Deep knowledge of Solidity (0.8.20+) and Assembly (Yul).
Experience working with Foundry (Fuzzing/Invariants) and understanding the architecture of OP Stack or Arbitrum Orbit.
Skills of working with indexers (The Graph/Envio) and the RPC layer.
Payment in Crypto
Albert Aria
Social media manager
Full time
Remote
Just as the job description say's, you will work as a social media manager, and help me meet daily target's without fail. You must show your willingness to work
Payment in Crypto
Carlos Lima
Senior Blockchain Engineer
Porto, Portugal
Porto, Portugal
Full time
Hybrid
We're Hiring: Senior Blockchain Engineer 🚀 Location: Porto, Portugal (Hybrid) [EU]Join Only High IQ as we revolutionize blockchain infrastructure! We're seeking a Senior Blockchain Engineer to take technical ownership of our critical transaction system. Company DescriptionOnly High IQ is a hub for innovative minds, fostering collaboration and creativity to develop groundbreaking technological solutions. Our mission is to transform visionary ideas into reality, uniting exceptional talent to shape the future. We thrive on intelligence, creativity, and innovation to pioneer advancements and revolutionary platforms. Join us to be part of a dynamic community at the forefront of technological development. The RoleAs our Senior Blockchain Engineer, you'll be the guardian of our transaction ecosystem - maintaining and evolving the infrastructure that powers high-volume blockchain operations. You'll work with embedded wallet systems and a custom onramping solution, ensuring seamless user experiences from funding to transaction completion. What You'll Do🔹 Own the complete transaction lifecycle - from creation to execution and status transitions🔹 Ensure post-transaction integrity through robust confirmation and reconciliation processes🔹 Maintain and enhance embedded wallet systems and onramping infrastructure🔹 Implement and manage transaction sponsoring mechanisms (gas sponsorship)🔹 Strengthen system safety with replay protection and reprocessing strategies🔹 Build and maintain blockchain interfaces for product backends Required Technical Expertise🔸 Deep Solidity and EVM architecture experience🔸 Expert-level proficiency with Hardhat/Foundry🔸 Strong command of Ethers.js, Viem, or Wagmi🔸 Proven track record managing on-chain/off-chain integrations🔸 TypeScript mastery for backend services🔸 Foundational AWS knowledge (Lambda, EC2, Cognito, Postgres, DynamoDB) Our Tech StackBlockchain Core: Solidity, Hardhat, Foundry, Ethers.js, Viem, WagmiBackend: Node.js, ExpressJS, TypeScript (DDD/Hexagonal patterns)Infrastructure: AWS (Cognito, Lambda, EC2, IAM), Aurora/Postgres, DynamoDB, Neptune Your MissionEnsure reliability, traceability, and production readiness for our high-volume ecosystem. You'll join at an exciting time, building on an established codebase while shaping the future of our infrastructure.Ready to build something extraordinary? Apply now or tag someone who'd be perfect for this role! 👇#BlockchainJobs #CryptoCareers #SeniorEngineer #PortoJobs #TechHiring #BlockchainDevelopment #EVM #Solidity #OnlyHighIQ
Lumixion
DApp & Smart Contract Developer (Vesting Platform)
Full time
Remote
We are looking for a skilled DApp & Smart Contract Developer to enhance and stabilize our client’s crypto vesting platform. You will diagnose existing issues, improve performance, deliver new features, and ensure seamless coordination between smart contracts and the front end.
This role is ideal for someone who thrives in fast-moving environments, values clean and secure code, and understands the nuances of blockchain-based application architecture.
Responsibilities
Diagnose and resolve issues in vesting smart contracts and their front-end integrations.
Implement new features and system enhancements to improve UX and overall platform performance.
Maintain smooth interaction between the web interface and deployed smart contracts.
Conduct testing, audits, and deployments across testnet and mainnet environments.
Optimize contract logic for performance, security, and gas efficiency.
Collaborate with our engineering team to identify pain points and deliver stable, secure solutions.
Requirements
Proven experience building full-stack decentralized applications.
Strong proficiency in Solidity, JavaScript/TypeScript, and modern frameworks (Angular, React, or Vue).
Hands-on experience with Hardhat or Foundry for smart contract development and testing.
Familiarity with Ethers.js or Web3.js for blockchain interaction layers.
Solid understanding of Ethereum, Polygon, or other EVM-compatible chains.
Experience integrating wallets such as MetaMask and managing on-chain/off-chain data flows.
Strong debugging skills, attention to detail, and a security-first mindset.
Nice to Have
Experience with smart contract security audits and gas optimization techniques.
Knowledge of Node.js-based backend services or API integration layers.
Previous experience with vesting, staking, or token distribution mechanisms.
Project Scope
This role supports a short-to-mid-term initiative focused on stabilizing and enhancing an existing crypto vesting platform. High-performing developers may have opportunities for ongoing collaboration across additional blockchain and product engineering projects.
Hiring Process
Technical Assessment - Selected candidates will complete a short, clearly scoped technical exercises designed solely to evaluate coding approach and smart contract knowledge.
CTO interview - A final discussion to evaluate technical reasoning, architectural thinking, and team fit. Successful candidates may receive an offer through Contra following this conversation.
This role is ideal for someone who thrives in fast-moving environments, values clean and secure code, and understands the nuances of blockchain-based application architecture.
Responsibilities
Diagnose and resolve issues in vesting smart contracts and their front-end integrations.
Implement new features and system enhancements to improve UX and overall platform performance.
Maintain smooth interaction between the web interface and deployed smart contracts.
Conduct testing, audits, and deployments across testnet and mainnet environments.
Optimize contract logic for performance, security, and gas efficiency.
Collaborate with our engineering team to identify pain points and deliver stable, secure solutions.
Requirements
Proven experience building full-stack decentralized applications.
Strong proficiency in Solidity, JavaScript/TypeScript, and modern frameworks (Angular, React, or Vue).
Hands-on experience with Hardhat or Foundry for smart contract development and testing.
Familiarity with Ethers.js or Web3.js for blockchain interaction layers.
Solid understanding of Ethereum, Polygon, or other EVM-compatible chains.
Experience integrating wallets such as MetaMask and managing on-chain/off-chain data flows.
Strong debugging skills, attention to detail, and a security-first mindset.
Nice to Have
Experience with smart contract security audits and gas optimization techniques.
Knowledge of Node.js-based backend services or API integration layers.
Previous experience with vesting, staking, or token distribution mechanisms.
Project Scope
This role supports a short-to-mid-term initiative focused on stabilizing and enhancing an existing crypto vesting platform. High-performing developers may have opportunities for ongoing collaboration across additional blockchain and product engineering projects.
Hiring Process
Technical Assessment - Selected candidates will complete a short, clearly scoped technical exercises designed solely to evaluate coding approach and smart contract knowledge.
CTO interview - A final discussion to evaluate technical reasoning, architectural thinking, and team fit. Successful candidates may receive an offer through Contra following this conversation.
Payment in Crypto
Rui Silva
Senior Blockchain Developer - Ethereum/PulseChain - GAM3S.GG
Lisbon, Portugal
Lisbon, Portugal
Full time
Remote
About the Job
We're looking for a Senior Blockchain Developer with strong Ethereum/PulseChain smart contract experience to work on our DeFi/GameFi platform. You'll be building and maintaining betting contracts, yield farming mechanisms, token swap systems, and Web3 frontend integrations for our decentralized application on PulseChain.
Key Responsibilities
Smart Contract Development
System Architecture & Integration
Frontend Web3 Integration
Security & Compliance
Performance & Monitoring
Required Technical Skills
Blockchain Expertise
Frontend Web3 Development
Development Tools
Integration & Tools
We're looking for a Senior Blockchain Developer with strong Ethereum/PulseChain smart contract experience to work on our DeFi/GameFi platform. You'll be building and maintaining betting contracts, yield farming mechanisms, token swap systems, and Web3 frontend integrations for our decentralized application on PulseChain.
Key Responsibilities
Smart Contract Development
System Architecture & Integration
Frontend Web3 Integration
Security & Compliance
Performance & Monitoring
Required Technical Skills
Blockchain Expertise
Frontend Web3 Development
Development Tools
Integration & Tools
Payment in Crypto