Senior Product Manager, Customer Service
Status
Asia
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Binance, a prominent global blockchain ecosystem, operates the largest cryptocurrency exchange by trading volume and user base. Trusted by millions worldwide for its exceptional security, transparent user funds, rapid trading engine, deep liquidity, and diverse digital asset offerings, Binance strives to create a comprehensive financial environment that promotes financial accessibility and fosters economic freedom on a global scale.
Job Responsibilities
- Product Strategy & Implementation: Define and execute the product roadmap for customer support systems, prioritizing features aligning with business objectives, user requirements, and technical feasibility.
- Project Oversight: Lead large-scale projects from inception to completion, collaborating with cross-functional teams, managing risks, and providing updates to stakeholders.
- Collaboration & Stakeholder Engagement: Work closely with customer service, compliance, and other business units to ensure platform capabilities meet operational and regulatory needs, serving as a liaison between technical and business teams.
- Data-Driven Decision-Making: Analyze product performance metrics and user feedback to enhance system workflows, boost agent efficiency, and improve user experience.
- System Enhancement: Supervise the enhancement of ticketing systems, AI integration, and compliance workflows to ensure global scalability, adherence to data protection regulations, and efficient multi-region operations.
- Continuous Improvement: Drive innovation in customer support tools by implementing automation and AI solutions to streamline workflows, increase operational efficiencies, and enhance service quality.
Job Requirements
- Product Management Experience: 5+ years of relevant experience as a Product Manager, preferably in customer support systems or platform-level products, with a proven record of delivering high-impact projects quickly.
- Technical Proficiency: Strong understanding of customer support workflows, ticketing systems, and API integrations, along with knowledge of AI-powered tools, automation workflows, and compliance-oriented product development.
- Project & Stakeholder Management: Exceptional organizational skills and communication abilities to manage multiple projects, collaborate with diverse teams, and align stakeholders effectively.
- User-Centric & Data-Driven Approach: Ability to translate user needs and operational challenges into actionable product features, utilizing analytical insights for metrics-driven product development.
- Process & System Optimization: Skilled in enhancing customer support processes through scalable solutions, automation, and AI-driven technology to optimize efficiency and ensure compliance.
- Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk, background in regulated industries or compliance projects, familiarity with AI features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Working at Binance
- Collaborate with top-tier talent in a user-centric, global environment with a flat structure.
- Engage in unique and fast-paced projects autonomously within an innovative setting.
- Drive results in a growth-oriented workplace with ample opportunities for career advancement and continuous learning.
- Competitive salary and comprehensive company benefits.
- Remote work flexibility (based on business team requirements).
Binance is committed to fostering diversity within its workforce as an essential element of its success.
Submitted job applications indicate acknowledgment and agreement with the Candidate Privacy Notice.
Skills Required
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status
Astra Byte Sync
Blockchain Specialist for Game-Fi Project
Full time
Remote
We are seeking a skilled Blockchain Specialist to become a part of our groundbreaking Game-Fi initiative! If you have a deep passion for gaming, decentralized finance, and the latest technological advancements, this could be your ideal role.
Primary Duties:
- Create and implement smart contracts for in-game transactions and assets.
- Develop secure blockchain solutions that guarantee player ownership and protect asset integrity.
- Work closely with our game development team to smoothly incorporate blockchain technology into our gaming platform.
- Keep abreast of the latest developments and best practices within the blockchain and gaming sectors.
Qualifications:
- Demonstrated experience as a Blockchain Developer or in a similar position.
- Expertise in Solidity, with experience in Ethereum or other blockchain technologies.
- Solid understanding of Game-Fi principles and how blockchain can elevate the gaming experience.
- Familiarity with DeFi protocols and tokenomics.
- Ability to work effectively within a team and convey technical information to non-technical audiences.
Desirable Skills:
- Experience in NFT development and related platforms.
- Understanding of cryptographic concepts and security best practices.
If you are eager to embrace a new challenge and contribute to the evolution of gaming through blockchain technology, we would love to hear from you!
Primary Duties:
- Create and implement smart contracts for in-game transactions and assets.
- Develop secure blockchain solutions that guarantee player ownership and protect asset integrity.
- Work closely with our game development team to smoothly incorporate blockchain technology into our gaming platform.
- Keep abreast of the latest developments and best practices within the blockchain and gaming sectors.
Qualifications:
- Demonstrated experience as a Blockchain Developer or in a similar position.
- Expertise in Solidity, with experience in Ethereum or other blockchain technologies.
- Solid understanding of Game-Fi principles and how blockchain can elevate the gaming experience.
- Familiarity with DeFi protocols and tokenomics.
- Ability to work effectively within a team and convey technical information to non-technical audiences.
Desirable Skills:
- Experience in NFT development and related platforms.
- Understanding of cryptographic concepts and security best practices.
If you are eager to embrace a new challenge and contribute to the evolution of gaming through blockchain technology, we would love to hear from you!
Payment in Crypto
bitcastle .
Listing Business Development Manager (Crypto, Japanese Speaking)
Delhi, India
Delhi, India
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.
About the Role:
- Identify new business opportunities, expand and execute strategic partnerships
- Look for new listing sales opportunities in Blockchain and crypto space
- Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
- Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
- Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
- Monitor market trends and conducting R&D in the cryptocurrency market
- Participate in overseas exhibitions and events as required and network with potential business partners
Requirements:
Business level Japanese proficiency
Minimum 1 year of BD/sales experience in crypto/blockchain space
Familiar with cryptocurrency or blockchain technology
Experience in managing a team
Experience in crypto coins listing or general business development experience in the crypto industry
Capabilities of develop global customer relationships independently
Good relationship with team and cross functional communication skill
Ideal Candidate:
Have a good sense of cooperation and working with a team
Able to act independently and proactively
Experience in customer negotiation
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.
About the Role:
- Identify new business opportunities, expand and execute strategic partnerships
- Look for new listing sales opportunities in Blockchain and crypto space
- Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
- Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
- Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
- Monitor market trends and conducting R&D in the cryptocurrency market
- Participate in overseas exhibitions and events as required and network with potential business partners
Requirements:
Business level Japanese proficiency
Minimum 1 year of BD/sales experience in crypto/blockchain space
Familiar with cryptocurrency or blockchain technology
Experience in managing a team
Experience in crypto coins listing or general business development experience in the crypto industry
Capabilities of develop global customer relationships independently
Good relationship with team and cross functional communication skill
Ideal Candidate:
Have a good sense of cooperation and working with a team
Able to act independently and proactively
Experience in customer negotiation
bitcastle .
Listing Business Development
City Of Manila, Philippines
City Of Manila, Philippines
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.
About the Role:
- Identify new business opportunities, expand and execute strategic partnerships
- Look for new listing sales opportunities in Blockchain and crypto space
- Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
- Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
- Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
- Monitor market trends and conducting R&D in the cryptocurrency market
- Participate in overseas exhibitions and events as required and network with potential business partners
Requirements:
- Business level English
- Minimum 1 year of BD/sales experience in crypto/blockchain space
- Familiar with cryptocurrency or blockchain technology
- Capabilities of develop global customer relationships independently
- Good relationship with team and cross functional communication skill
- Fast learner, hard worker and team player
Ideal Candidate:
- Have a good sense of cooperation and working with a team
-Able to act independently and proactively
- Experience in customer negotiation
- Business level Japanese
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.
About the Role:
- Identify new business opportunities, expand and execute strategic partnerships
- Look for new listing sales opportunities in Blockchain and crypto space
- Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
- Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
- Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
- Monitor market trends and conducting R&D in the cryptocurrency market
- Participate in overseas exhibitions and events as required and network with potential business partners
Requirements:
- Business level English
- Minimum 1 year of BD/sales experience in crypto/blockchain space
- Familiar with cryptocurrency or blockchain technology
- Capabilities of develop global customer relationships independently
- Good relationship with team and cross functional communication skill
- Fast learner, hard worker and team player
Ideal Candidate:
- Have a good sense of cooperation and working with a team
-Able to act independently and proactively
- Experience in customer negotiation
- Business level Japanese
bitcastle .
Chief Technology Officer (Japanese Speaking)
Singapore
Singapore
Full time
Remote
Job description:
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Japanese speaking Chief Technology Officer to lead our engineering team.As frequent communication with Japan and Vietnam entities is required, this role will require Japanese language proficiency and will be fully remote at the moment.
– Formulate strategy and establish the technical vision for the business
– Preparation of specifications and design documents for product development
– Project management of the development process, including quality control
– Define and refine engineering workflows, tech architecture and infrastructure
– Build, develop, lead a world class engineering team
Requirements:
– Experience as a CTO or in a similar technology leadership role in cryptocurrency exchanges or brokerage firms.
– Strong leadership capabilities – with proven success of building, developing and leading an engineering team
– Experience in development using Python, PHP and NodeJS
– Project management experience
– Business level English
– Business level Japanese language skills (JLPT N2 and above) to communicate with Japan and Vietnam entity without need for translator
Ideal Candidate:
– Has project management experience
– Has experience as CTO or similar role in a startup
– Knowledge and interest in cryptocurrency
Project Frameworks and Languages:
– Backend: nestJS(Node JS), Laravel (PHP),Python
– Database: Redis, My SQL
– Frontend: Vue JS
– Mobile: React Native, Android Native, Swift
– DevOps: Git, CI/CD, Docker, Jenkins, GitLabCD
– Cloud: AWS
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Japanese speaking Chief Technology Officer to lead our engineering team.As frequent communication with Japan and Vietnam entities is required, this role will require Japanese language proficiency and will be fully remote at the moment.
– Formulate strategy and establish the technical vision for the business
– Preparation of specifications and design documents for product development
– Project management of the development process, including quality control
– Define and refine engineering workflows, tech architecture and infrastructure
– Build, develop, lead a world class engineering team
Requirements:
– Experience as a CTO or in a similar technology leadership role in cryptocurrency exchanges or brokerage firms.
– Strong leadership capabilities – with proven success of building, developing and leading an engineering team
– Experience in development using Python, PHP and NodeJS
– Project management experience
– Business level English
– Business level Japanese language skills (JLPT N2 and above) to communicate with Japan and Vietnam entity without need for translator
Ideal Candidate:
– Has project management experience
– Has experience as CTO or similar role in a startup
– Knowledge and interest in cryptocurrency
Project Frameworks and Languages:
– Backend: nestJS(Node JS), Laravel (PHP),Python
– Database: Redis, My SQL
– Frontend: Vue JS
– Mobile: React Native, Android Native, Swift
– DevOps: Git, CI/CD, Docker, Jenkins, GitLabCD
– Cloud: AWS
Doris Tang
Korean Growth Lead
Full time
Remote
Roles & ResponsibilitiesSynFutures is looking to hire a Korea Growth Lead assisting the management of local communities. Responsibilities include:Foster strategic partnerships on a regional scale, with a particular emphasis on marketing partners, key opinion leaders (KOLs), media networks, and web3 ecosystem projects. Continuously analyze performance and provide valuable feedback to enhance collaborative efforts.Proactively expand the user base, token holders, and communities prioritizing localized growth.Strategize and execute marketing schedules and events, meticulously measuring their effectiveness and return on investment (ROI).Develop and manage online community channels to facilitate effective communication and engagement.Solicit user and community feedback, acting as a liaison between the product manager, tech team, and community to drive continuous product improvements.RequirementsBachelor degree or above.At least 2-3 years experience in blockchain, cryptocurrency, or financial services, with a focus in marketing or business development.Language: Native Korean + English proficiency preferred. Other languages like Mandarin and Japanese are a plus.Passionate about blockchain and DeFi. Independently minded and self-motivated. For more details, please read: https://synfutures.notion.site/korea-growth-lead