Senior Product Manager, Customer Service
Status
Asia
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Binance, a prominent global blockchain ecosystem, operates the largest cryptocurrency exchange by trading volume and user base. Trusted by millions worldwide for its exceptional security, transparent user funds, rapid trading engine, deep liquidity, and diverse digital asset offerings, Binance strives to create a comprehensive financial environment that promotes financial accessibility and fosters economic freedom on a global scale.
Job Responsibilities
- Product Strategy & Implementation: Define and execute the product roadmap for customer support systems, prioritizing features aligning with business objectives, user requirements, and technical feasibility.
- Project Oversight: Lead large-scale projects from inception to completion, collaborating with cross-functional teams, managing risks, and providing updates to stakeholders.
- Collaboration & Stakeholder Engagement: Work closely with customer service, compliance, and other business units to ensure platform capabilities meet operational and regulatory needs, serving as a liaison between technical and business teams.
- Data-Driven Decision-Making: Analyze product performance metrics and user feedback to enhance system workflows, boost agent efficiency, and improve user experience.
- System Enhancement: Supervise the enhancement of ticketing systems, AI integration, and compliance workflows to ensure global scalability, adherence to data protection regulations, and efficient multi-region operations.
- Continuous Improvement: Drive innovation in customer support tools by implementing automation and AI solutions to streamline workflows, increase operational efficiencies, and enhance service quality.
Job Requirements
- Product Management Experience: 5+ years of relevant experience as a Product Manager, preferably in customer support systems or platform-level products, with a proven record of delivering high-impact projects quickly.
- Technical Proficiency: Strong understanding of customer support workflows, ticketing systems, and API integrations, along with knowledge of AI-powered tools, automation workflows, and compliance-oriented product development.
- Project & Stakeholder Management: Exceptional organizational skills and communication abilities to manage multiple projects, collaborate with diverse teams, and align stakeholders effectively.
- User-Centric & Data-Driven Approach: Ability to translate user needs and operational challenges into actionable product features, utilizing analytical insights for metrics-driven product development.
- Process & System Optimization: Skilled in enhancing customer support processes through scalable solutions, automation, and AI-driven technology to optimize efficiency and ensure compliance.
- Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk, background in regulated industries or compliance projects, familiarity with AI features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Working at Binance
- Collaborate with top-tier talent in a user-centric, global environment with a flat structure.
- Engage in unique and fast-paced projects autonomously within an innovative setting.
- Drive results in a growth-oriented workplace with ample opportunities for career advancement and continuous learning.
- Competitive salary and comprehensive company benefits.
- Remote work flexibility (based on business team requirements).
Binance is committed to fostering diversity within its workforce as an essential element of its success.
Submitted job applications indicate acknowledgment and agreement with the Candidate Privacy Notice.
Skills Required
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status
Dredsoft Labs
Mobile Developer
Full time
Remote
About the Role:
We are looking for a Mobile Developer to help build and optimize the mobile experience for the platform. You will work closely with our product, backend, and design teams to create a performant, secure, and intuitive mobile app that supports real-time 3D property viewing, blockchain interactions, and AI-powered recommendations.
Responsibilities :
Develop and maintain cross-platform mobile applications (iOS and Android)
Integrate with backend APIs and smart contracts (Web3)
Optimize app performance, responsiveness, and security
Collaborate with UI/UX designers to implement immersive and intuitive experiences
Integrate 3D content using tools like Unity, Babylon.js, or Three.js (if mobile-compatible)
Enable wallet connections (e.g., WalletConnect)
Implement features such as property listings, profiles, payments, notifications, etc.
Conduct testing and debugging across multiple devices and OS versions
Participate in code reviews and Agile sprints
Requirements :
5+ years of mobile development experience
Strong proficiency with React Native (preferred) or Flutter
Experience integrating RESTful APIs and Web3 tools (e.g., Ethers.js, WalletConnect)
Familiarity with blockchain wallets and decentralized identity concepts
Basic understanding of React and front-end development
Experience with Firebase, Push Notifications, and payment SDKs
Ability to work with 3D content or ARKit/ARCore is a plus
Experience publishing and maintaining apps in App Store and Google Play
Strong problem-solving and debugging skills
Excellent communication and collaboration in a remote team environment
We are looking for a Mobile Developer to help build and optimize the mobile experience for the platform. You will work closely with our product, backend, and design teams to create a performant, secure, and intuitive mobile app that supports real-time 3D property viewing, blockchain interactions, and AI-powered recommendations.
Responsibilities :
Develop and maintain cross-platform mobile applications (iOS and Android)
Integrate with backend APIs and smart contracts (Web3)
Optimize app performance, responsiveness, and security
Collaborate with UI/UX designers to implement immersive and intuitive experiences
Integrate 3D content using tools like Unity, Babylon.js, or Three.js (if mobile-compatible)
Enable wallet connections (e.g., WalletConnect)
Implement features such as property listings, profiles, payments, notifications, etc.
Conduct testing and debugging across multiple devices and OS versions
Participate in code reviews and Agile sprints
Requirements :
5+ years of mobile development experience
Strong proficiency with React Native (preferred) or Flutter
Experience integrating RESTful APIs and Web3 tools (e.g., Ethers.js, WalletConnect)
Familiarity with blockchain wallets and decentralized identity concepts
Basic understanding of React and front-end development
Experience with Firebase, Push Notifications, and payment SDKs
Ability to work with 3D content or ARKit/ARCore is a plus
Experience publishing and maintaining apps in App Store and Google Play
Strong problem-solving and debugging skills
Excellent communication and collaboration in a remote team environment
Payment in Crypto
Dredsoft Labs
AI/ML Engineer
Full time
Remote
About the Role :
We are looking for an experienced AI/ML Engineer to join our team and drive the development of intelligent systems that enhance user personalization, property recommendations, pricing models, and more. You will work across disciplines with frontend, backend, and blockchain engineers to create and deploy real-world AI features in a decentralized ecosystem.
Responsibilities :
Build and deploy machine learning models for property recommendations, price prediction, and user engagement optimization.
Integrate LightFM, LangChain, and OpenAI/LLM frameworks.
Design AI-powered agents, chatbots, and virtual assistants.
Collaborate on feature engineering, data pipelines, and AI service APIs.
Work with frontend developers to display predictive results and recommendations in the UI.
Deploy models using AWS SageMaker or similar infrastructure.
Monitor model performance and continuously improve accuracy and efficiency.
Stay up to date with advancements in GenAI, real estate AI, and MLOps best practices.
Requirements :
5+ years of hands-on AI/ML development experience.
Strong Python skills with frameworks like NumPy, Pandas, Scikit-learn, TensorFlow, or PyTorch.
Experience with recommender systems (e.g., LightFM), NLP, or conversational AI (LangChain).
Familiar with deploying models in cloud environments (preferably AWS SageMaker).
Working knowledge of React and frontend integration basics.
Solid understanding of data preparation, model tuning, and deployment workflows.
Strong problem-solving ability and self-management skills.
We are looking for an experienced AI/ML Engineer to join our team and drive the development of intelligent systems that enhance user personalization, property recommendations, pricing models, and more. You will work across disciplines with frontend, backend, and blockchain engineers to create and deploy real-world AI features in a decentralized ecosystem.
Responsibilities :
Build and deploy machine learning models for property recommendations, price prediction, and user engagement optimization.
Integrate LightFM, LangChain, and OpenAI/LLM frameworks.
Design AI-powered agents, chatbots, and virtual assistants.
Collaborate on feature engineering, data pipelines, and AI service APIs.
Work with frontend developers to display predictive results and recommendations in the UI.
Deploy models using AWS SageMaker or similar infrastructure.
Monitor model performance and continuously improve accuracy and efficiency.
Stay up to date with advancements in GenAI, real estate AI, and MLOps best practices.
Requirements :
5+ years of hands-on AI/ML development experience.
Strong Python skills with frameworks like NumPy, Pandas, Scikit-learn, TensorFlow, or PyTorch.
Experience with recommender systems (e.g., LightFM), NLP, or conversational AI (LangChain).
Familiar with deploying models in cloud environments (preferably AWS SageMaker).
Working knowledge of React and frontend integration basics.
Solid understanding of data preparation, model tuning, and deployment workflows.
Strong problem-solving ability and self-management skills.
Payment in Crypto
Dredsoft Labs
Smart Contract & Web3 Developer
Full time
Remote
About the Role :
We are looking for an experienced Smart Contract & Web3 Developer to join our team. This role is central to the design, development, and deployment of secure and scalable blockchain-based solutions. You will work closely with frontend and backend developers, designers, and product managers to integrate smart contracts into a seamless and immersive user experience for real estate investment and trading.
Responsibilities :
Design, develop, and deploy secure smart contracts on Ethereum or compatible EVM chains (e.g., Polygon).
Build and test tokenization logic for real estate assets using NFTs and ERC standards (e.g., ERC-721, ERC-1155).
Integrate Web3.js/Ethers.js with the frontend (React) and backend services.
Collaborate with designers and frontend developers to enable blockchain-powered UX flows (e.g., wallet login, transactions).
Implement features such as fractional ownership, DAO voting, and rental agreements.
Write unit tests and perform contract audits to ensure security and efficiency.
Manage smart contract deployments and monitor their on-chain performance.
Stay updated on Web3 trends, L2 solutions, and relevant protocols that can enhance the platform.
Requirements :
3-5 years of experience in smart contract development and blockchain technology.
Strong knowledge of Solidity and smart contract best practices.
Familiarity with Ethereum, Polygon, or other EVM-compatible chains.
Experience with Web3 libraries (Web3.js, Ethers.js) and frontend integration.
Basic understanding of frontend development using React and TypeScript.
Experience deploying contracts using tools like Hardhat or Foundry.
Understanding of decentralized storage solutions like IPFS.
Comfort with using blockchain APIs (Alchemy, Infura) and node management.
Good communication skills and ability to collaborate in a cross-functional team.
We are looking for an experienced Smart Contract & Web3 Developer to join our team. This role is central to the design, development, and deployment of secure and scalable blockchain-based solutions. You will work closely with frontend and backend developers, designers, and product managers to integrate smart contracts into a seamless and immersive user experience for real estate investment and trading.
Responsibilities :
Design, develop, and deploy secure smart contracts on Ethereum or compatible EVM chains (e.g., Polygon).
Build and test tokenization logic for real estate assets using NFTs and ERC standards (e.g., ERC-721, ERC-1155).
Integrate Web3.js/Ethers.js with the frontend (React) and backend services.
Collaborate with designers and frontend developers to enable blockchain-powered UX flows (e.g., wallet login, transactions).
Implement features such as fractional ownership, DAO voting, and rental agreements.
Write unit tests and perform contract audits to ensure security and efficiency.
Manage smart contract deployments and monitor their on-chain performance.
Stay updated on Web3 trends, L2 solutions, and relevant protocols that can enhance the platform.
Requirements :
3-5 years of experience in smart contract development and blockchain technology.
Strong knowledge of Solidity and smart contract best practices.
Familiarity with Ethereum, Polygon, or other EVM-compatible chains.
Experience with Web3 libraries (Web3.js, Ethers.js) and frontend integration.
Basic understanding of frontend development using React and TypeScript.
Experience deploying contracts using tools like Hardhat or Foundry.
Understanding of decentralized storage solutions like IPFS.
Comfort with using blockchain APIs (Alchemy, Infura) and node management.
Good communication skills and ability to collaborate in a cross-functional team.
Payment in Crypto
Dredsoft Labs
Engineering Manager
Full time
Remote
About the Role:
We are looking for an Engineering Manager to lead our distributed engineering team. In this role, you will guide a cross-functional team of developers (frontend, backend, Web3, AI/ML, mobile, QA), ensuring technical excellence, timely delivery, and alignment with product goals. The Engineering Manager will serve as both a technical leader and a people manager, fostering innovation and accountability across the team
Responsibilities :
Lead and manage a team of software engineers (frontend, backend, Web3, AI/ML, mobile, QA)
Define and maintain engineering best practices, coding standards, and architecture guidelines
Collaborate with Product Managers and Project Managers to plan and prioritize sprints
Drive the execution of technical projects from design through delivery
Conduct code reviews, mentoring, and skill development for engineers
Ensure scalable, secure, and high-performance systems across the stack
Oversee DevOps practices, CI/CD, and cloud deployments (AWS, Docker, Terraform)
Coordinate with Web3 developers for smart contract integration and audits
Monitor and improve system reliability, performance, and security
Manage hiring, onboarding, and performance evaluations of engineering team members
Requirements :
5+ years of experience as a Software Engineer / Full Stack Developer
2+ years of proven leadership experience as an Engineering Manager / Tech Lead
Strong technical background in React, Node.js, Python/FastAPI, Web3 (Solidity/Ethers.js)
Familiarity with cloud infrastructure (AWS, Docker, Terraform)
Experience with Agile/Scrum methodologies and sprint planning
Excellent problem-solving, communication, and organizational skills
Ability to manage a remote, distributed engineering team effectively
Basic understanding of front-end development (React/JS) is required
We are looking for an Engineering Manager to lead our distributed engineering team. In this role, you will guide a cross-functional team of developers (frontend, backend, Web3, AI/ML, mobile, QA), ensuring technical excellence, timely delivery, and alignment with product goals. The Engineering Manager will serve as both a technical leader and a people manager, fostering innovation and accountability across the team
Responsibilities :
Lead and manage a team of software engineers (frontend, backend, Web3, AI/ML, mobile, QA)
Define and maintain engineering best practices, coding standards, and architecture guidelines
Collaborate with Product Managers and Project Managers to plan and prioritize sprints
Drive the execution of technical projects from design through delivery
Conduct code reviews, mentoring, and skill development for engineers
Ensure scalable, secure, and high-performance systems across the stack
Oversee DevOps practices, CI/CD, and cloud deployments (AWS, Docker, Terraform)
Coordinate with Web3 developers for smart contract integration and audits
Monitor and improve system reliability, performance, and security
Manage hiring, onboarding, and performance evaluations of engineering team members
Requirements :
5+ years of experience as a Software Engineer / Full Stack Developer
2+ years of proven leadership experience as an Engineering Manager / Tech Lead
Strong technical background in React, Node.js, Python/FastAPI, Web3 (Solidity/Ethers.js)
Familiarity with cloud infrastructure (AWS, Docker, Terraform)
Experience with Agile/Scrum methodologies and sprint planning
Excellent problem-solving, communication, and organizational skills
Ability to manage a remote, distributed engineering team effectively
Basic understanding of front-end development (React/JS) is required
Payment in Crypto
Jiraporn Eksamut
Smart Contract Developer
Part time
Remote
About the Role:
We’re looking for an experienced Smart Contract Developer to join our remote team. You’ll be responsible for designing, developing, and deploying secure and efficient smart contracts for blockchain-based applications. The role involves close collaboration with other developers and product leads to bring new ideas to life.
Key Responsibilities:
- Design, write, and test smart contracts (Solidity)
- Review and optimize existing contracts for gas efficiency and security
- Integrate contracts with front-end or backend services via Web3
- Participate in code reviews, audits, and documentation
- Stay current with blockchain trends and best practices
Requirements:
- Proven experience with Solidity, EVM-based blockchains, and related frameworks (Hardhat, Truffle, Foundry, etc.)
- Good understanding of DeFi protocols, NFT standards (ERC-721/1155), or Layer-2 solutions
- Familiarity with smart contract security and testing methodologies
- Experience using GitLab, Git, and version control workflows
- Ability to work independently and communicate effectively in English
Nice to Have:
- Background in cryptography, auditing, or backend development
- Contributions to open-source blockchain projects
What We Offer:
- Fully remote and flexible working hours (team across EST, CET, GMT+2)
- Flexible payment options — including crypto payments (USDT, USDC) or traditional methods
- Collaborative and friendly international team
- Opportunities to grow into lead or architecture roles
We’re looking for an experienced Smart Contract Developer to join our remote team. You’ll be responsible for designing, developing, and deploying secure and efficient smart contracts for blockchain-based applications. The role involves close collaboration with other developers and product leads to bring new ideas to life.
Key Responsibilities:
- Design, write, and test smart contracts (Solidity)
- Review and optimize existing contracts for gas efficiency and security
- Integrate contracts with front-end or backend services via Web3
- Participate in code reviews, audits, and documentation
- Stay current with blockchain trends and best practices
Requirements:
- Proven experience with Solidity, EVM-based blockchains, and related frameworks (Hardhat, Truffle, Foundry, etc.)
- Good understanding of DeFi protocols, NFT standards (ERC-721/1155), or Layer-2 solutions
- Familiarity with smart contract security and testing methodologies
- Experience using GitLab, Git, and version control workflows
- Ability to work independently and communicate effectively in English
Nice to Have:
- Background in cryptography, auditing, or backend development
- Contributions to open-source blockchain projects
What We Offer:
- Fully remote and flexible working hours (team across EST, CET, GMT+2)
- Flexible payment options — including crypto payments (USDT, USDC) or traditional methods
- Collaborative and friendly international team
- Opportunities to grow into lead or architecture roles