Senior Supply Chain & E-Commerce Fulfilment Lead
We are looking for an experienced professional to take on the role of Supply Chain & E-Commerce Fulfillment Lead. The primary focus of this position is to develop, expand, and enhance the operational processes for direct-to-consumer digital platforms and retail outlets.
As the Supply Chain & E-Commerce Fulfillment Lead, you will be responsible for overseeing the entire operational cycle, which includes managing cross-border imports, planning inventory, coordinating with third-party logistics providers (3PL), and ensuring a seamless last-mile delivery process and customer service interactions. Collaboration with regional teams internationally is key to enhancing efficiency, maintaining operational standards, and delivering an outstanding post-purchase experience for our customers.
Job Responsibilities
Manage the end-to-end order fulfillment process, customs compliance, and inventory management for digital storefronts and retail channels.
Supervise the performance of 3PL warehouse partners, optimize logistics workflows, and identify opportunities for cost reduction.
Standardize customer service operations and align processes with global service protocols.
Utilize customer feedback data to enhance return/repair procedures, improve service delivery, and provide valuable insights to product teams.
Ensure compliance with regulatory standards, support product certification processes, and facilitate local sourcing operations.
Lead initiatives to optimize operational processes, reduce costs, and support company growth scalability.
Requirements
Minimum of 10 years of progressive experience in e-commerce operations, supply chain management, or logistics within brand-owned distribution channels.
Profound knowledge of direct-to-consumer fulfillment processes, warehouse operations, and multi-channel distribution strategies.
Understanding of import/export procedures, product compliance requirements, labeling regulations, and vendor coordination.
Demonstrated capability in utilizing customer feedback and post-sales data to enhance operations and services.
Excellent communication skills in English for effective collaboration with international stakeholders.
Preferred Skills
Hands-on experience with e-commerce platforms such as Shopify and Enterprise ERP/OMS tools.
Proficient in advanced Excel and data reporting tools to analyze trends, monitor operational metrics, and create cost efficiency reports.
Comfortable working in dynamic, fast-paced, and agile business environments.
Strong project management skills with acute attention to detail and accuracy.