Specialist, Payment & Risk Operations

Who we are

We are focused on simplifying wealth creation. Founded in 2014 in Vienna, Austria, our team at Bitpanda seeks to empower individuals to build financial freedom by offering a user-friendly platform for investing in various assets. We cater to both new investors and seasoned experts, providing access to cryptocurrencies, crypto indices, stocks, precious metals, and commodities with any budget, round the clock. With a global reach serving over 4 million customers, we have established ourselves as a secure platform driving modern investment opportunities.

Based in Austria with operations extending across Europe, our dedicated team embodies a fast-paced, collaborative approach to product development. By leveraging diverse perspectives and innovative ideas, we remain at the forefront of the industry. If you are someone with a strategic mindset, driven to deliver impact, and collaborative by nature, we invite you to be a part of our transformative team at Bitpanda.

Your mission

In the role of a Risk & Payments Specialist at Bitpanda, your primary objective is to monitor online transactions for signs of fraud, scams, and money laundering, aiming to identify and address suspicious behavior effectively. You will play a proactive role in detecting anomalies and implementing preventive measures innovatively.

Responsibilities

• Conduct thorough investigations of banking, credit card, and cryptocurrency transactions to identify irregularities.
• Handle fraud and scams investigations related to online transactions, ensuring comprehensive checks are conducted.
• Offer insights to contribute to system enhancements and process optimizations.
• Provide operational support internally and externally within stipulated service level agreements.
• Generate customized reports detailing the latest fraud schemes using various analytical tools.

Qualifications

• Enthusiastic about preventing fraud, utilizing proactive approaches, and eager to drive meaningful change.
• Previous experience in fraud prevention within a cryptocurrency or Fintech setting.
• Ability to thrive in a dynamic environment with exposure to diverse projects and stakeholders, demonstrating adaptability to varying workloads.
• Willingness to work flexible shift patterns, including weekends.
• Proficiency in Chainalysis, with knowledge of SQL considered a bonus.

Benefits

• Hybrid work model with a balanced split between remote and office work, along with annual Work From Anywhere days.
• Comprehensive compensation package with participation in the Bitpanda stock option plan.
• Competitive benefits programs aligned with our philosophy of prioritizing flexibility.
• Unique incentives for trading on Bitpanda.
• Opportunities for company-wide and team-building events, both in-person and virtual.
• Bitpanda merchandise to showcase your connection to the brand.

Above all, this role provides a fulfilling opportunity to evolve and learn within Bitpanda’s strategic path to becoming the top investment platform in Europe.

Bitpanda is dedicated to fostering an inclusive environment founded on trust and mutual respect. We strongly believe in the power of diversity and are committed to building a team that showcases a wide range of backgrounds, viewpoints, and expertise.