Team Lead, Fraud Risk Operations (Remote)
*
A prominent digital asset trading platform, OKX leverages blockchain technology to offer advanced financial services worldwide. With hundreds of token & futures trading pairs, OKX ensures traders can enhance their strategies. Recognized as one of the industry's leading trading platforms by volume, OKX caters to millions of users across 100+ countries. Renowned for its derivatives market with a daily volume nearing $10 billion, OKX sets the standard in the field. Embracing blockchain's potential, the platform aims to streamline transactions, boosting societal efficiency and impacting the global economy positively. Upholding a commitment to innovation and enhanced customer experience, OKX continually seeks groundbreaking achievements.
About the Team:
Situated within the Global Customer Service function, this team plays a vital role in managing risk-reward dynamics on the global platform. Collaborating closely with various stakeholders, including Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations, the team drives successful global product launches while navigating associated risks and growth strategies.
About the Opportunity:
The ideal candidate will bring global fraud & risk management experience to the table, showcasing a proven ability in leading operational teams to mitigate fraud risks. Tasked with establishing the fraud risk team in Kuala Lumpur, Malaysia, you will be responsible for team recruitment and developing fraud-related processes, policies, and guidelines.
A thriving candidate will excel in a fast-paced, collaborative, process-oriented setting, adapting plans swiftly. Strong prioritization skills and a hands-on approach are crucial, as the role requires driving results, fostering product growth, and cultivating a culture of fraud risk awareness and management strategies.
Responsibilities:
- Develop a strategy for continuous enhancement of the fraud risk operation team, overseeing day-to-day operational needs, and handling escalations.
- Lead a team focused on identifying and preventing losses from various fraud types, establishing robust investigation procedures to support product offerings.
- Drive operational excellence in risk management to align customer service with risk policies and enhance customer experience.
- Manage a high-performing team of investigators to contribute effectively to fraud mitigation efforts.
- Collaborate with key stakeholders to educate and influence the organization on fraud risk management.
Qualifications:
- BA/BS degree
- 8+ years of leadership experience in fraud risk management, demonstrating strategic, analytical, and operational prowess.
- Proven success in designing and implementing operational strategies for fraud risk management.
- Proficiency in fraud risk analytics, balancing business growth with risk mitigation.
- Ability to collaborate cross-functionally, emphasizing partnerships with business units and senior management.
- Adaptable to dynamic environments with a proactive approach and a focus on team development and empowerment.
Desired Skills:
- Familiarity with blockchain and cryptocurrency landscapes.
- Experience in launching products within disruptive technology sectors.
- Knowledge of product management processes and tools.
- Preferred MBA and Fraud Risk Certification (CIPFA).
Benefits:
- Competitive compensation package with bonuses.
- Regular team building activities.
- Remote work flexibility.
- Opportunities for career growth supported by training and mentoring programs.
- Employee recognition and engagement initiatives.
- Multinational work setting fostering diverse interactions.
