Technical Support Engineer, Oceania
Edge & Node is a leading player in web3 innovation with a focus on establishing The Graph as a solid foundation for open data. The team creates cutting-edge subgraphs that set standards in the industry and reinforce The Graph as the go-to solution for organizing and accessing blockchain data.
At Edge & Node, we advocate for a decentralized future built on shared principles. Our goal is to decentralize power and combat censorship, striving for a secure information era free from centralized control, thereby eliminating trust-related vulnerabilities.
Tech Support & Developer Success plays a crucial role by being well-versed in web3 technologies and having a deep understanding of The Graph, blockchains, and APIs, particularly subgraphs. They are dedicated to delivering optimal experiences for engineers and users. Notably, they are skilled at client interactions and are eager to engage with top web3 projects globally.
Responsibilities
- Engage actively and responsively across all external channels associated with The Graph.
- Offer support and ensure positive experiences for all users of The Graph.
- Respond promptly to queries on Discord, identify problems and bugs, and guarantee seamless experiences with The Graph applications.
- Investigate complex issues, narrow down problems, and create detailed tickets for resolution by other engineers.
- Assist the business team in meetings and relations with potential users and subgraph implementers.
- Support the business team in identifying leads for integrations and partnerships.
- Provide technical support, answer queries, and assist developers in building effective subgraphs during hackathons, workshops, and community events.
- Collaborate with the business development and community teams to support subgraph developers, users, and network participants.
- Facilitate the end-to-end process of subgraph integrations and deployments.
- Contribute to the bug bounty program and protocol testing.
Requirements
- Actively monitor and engage across all communication channels.
- Offer rapid and efficient responses.
- Possess excellent English communication skills.
- Demonstrate strong interpersonal skills and attention to detail.
- Initiative-driven with the ability to lead meetings and engage potential users effectively.
- Preferably have experience in Customer Success and providing technical solutions for engineering products.
- Proficient in GitHub and other developer tools.
- Intermediate skills in TypeScript and GraphQL.
- Familiarity with The Graph, blockchain technology, and web3.
- At least 1 year of experience in Technical Support, Customer Success or related roles.
- Hold a Bachelor's degree in Computer Science, Software Engineering, or relevant practical experience.
- Knowledge of cryptocurrency and the web3 community.
Compensation and Culture
- Edge & Node offers a competitive compensation package ranging from $100,000 to $500,000 annually based on total compensation. The work culture values meritocracy, personal growth, and a collaborative environment.
About The Graph
The Graph serves as the primary indexing and query layer for web3. The platform enables developers to create and publish subgraphs that applications can query using GraphQL. The Graph supports data indexing from various networks, including Ethereum, NEAR, Arbitrium, and others. Over 28,000 developers have built subgraphs for diverse applications using The Graph.
Developers and individuals building applications can utilize subgraphs for efficient data indexing and querying from blockchains. It enables smooth data presentation in user interfaces and allows other developers to leverage existing subgraphs for their projects.
The Graph Foundation oversees The Graph Network, supported by the Technical Council. Edge & Node, alongside other organizations like StreamingFast and The Guild, are actively involved in The Graph ecosystem offering support and collaboration opportunities.
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