AI & Automation Specialist
This position plays a pivotal role in overseeing the implementation and maintenance of AI and automation solutions within the organization's global business operations. The successful candidate will be responsible for managing all aspects of automation projects, starting from identifying business challenges to developing, deploying, and supporting the solutions, while ensuring the stability and performance of existing services. Collaboration with business stakeholders, IT departments, and external vendors is essential to transform operational issues into efficient and scalable automation solutions. The role also includes providing support during both US and Asia business hours as part of a structured global support framework.
Responsibilities
- Support the daily operation of AI and automation services by managing incidents, service requests, and change requests until resolution, adhering to strict ticket tracking and documentation protocols aligned with service-level agreements.
- Serve as the central liaison between business users, IT teams, and vendors, monitoring service performance, utilization, and vendor capabilities.
- Collaborate with business stakeholders to identify potential automation and AI applications and convert them into feasible and scalable technical requirements.
- Develop, test, and implement automation solutions such as RPA, workflow automation, and AI tools in conjunction with IT, infrastructure, and security teams.
- Drive user acceptance through training, standard operating procedures, documentation, and lead ongoing enhancement of automation services.
Requirements
- Minimum of 3 years of experience in business consulting, IT system analysis, or solution design, demonstrating a proven track record of leveraging AI and automation tools to enhance business performance.
- Demonstrated capability to autonomously design, create, and deploy automation or AI-driven solutions in a dynamic business setting beyond proof-of-concept.
- Hands-on experience with automation, RPA, or process mining tools such as Power Automate, Automation Anywhere, UiPath, or Celonis.
- Proficiency in programming and scripting languages, preferably Java and Python, with experience in integrating solutions through APIs and workflow orchestration.
- Familiarity with event-driven or service-based architectural frameworks commonly used in enterprise integrations.
- Fluent in business English (written and verbal).
Preferred Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Experience with industry-specific platforms like CargoWise, TMS, WMS, or SCM, and relevant integrations.
- Familiarity with ITSM/ITIL processes (incident, change, request management) and improvement methodologies such as Lean Six Sigma or Agile.
We may use AI tools as part of the hiring process to assist in reviewing applications, analyzing resumes, and evaluating responses. These tools are designed to support our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by human personnel. If you require more details on how your data is handled, please reach out to us.
