Backend Production Support Engineer - Equities, MainApp
Our team focuses on designing, developing, maintaining, and enhancing software for various ventures projects adjacent to our core businesses. These projects are fast-growing and operated with a lean team. As a member of our team, you will play an active role in designing various components for scalable applications, spanning from frontend UI to backend infrastructure.
Job Responsibility:
1. Technical Development and Testing
Engage in requirements analysis, system design, and contribute to the development work within the technical team.
Write and refine integration tests for software robustness and reliability.
Cultivate strong relationships with different operational teams for continuous improvement in operational efficiency.
2. Customer Support and Problem Resolution
Serve as the primary technical contact for addressing issues within the trading project, including troubleshooting, root cause analysis, and implementing effective solutions.
Participate in daily support tasks, receive and handle user issues promptly, and ensure quick resolution.
Demonstrate a deep understanding of all facets related to derivative trading to swiftly address and resolve problems encountered by users.
Organize encountered issues, convert them into business requirements, and work with the Project Manager and developers to enhance our products.
3. System Reliability and Maintenance
Collaborate with the SRE team to establish monitoring and alerting mechanisms, identify potential issues early on, and prevent system failures.
Propose system upgrade and optimization plans to boost performance and reliability.
Coordinate with various teams during system failures to identify and resolve problems efficiently.
4. Working and Interview Language: English
Requirements:
- 3-5 years of experience in application or technical support.
- Proficiency in shell scripting, Ruby, Golang, and SQL technologies.
- Familiarity with monitoring and logging systems like Datadog, Sumologic, OpenTelemetry.
- Strong analytical skills with a proactive issue identification approach.
- Detail-oriented with a strong sense of ownership and ability to multitask.
- Solution-oriented mindset with excellent communication and interpersonal skills for engaging technical and non-technical stakeholders.
- Proficiency in English and Mandarin.
Additional Abilities Considered a Plus:
- Experience in equity trading platforms and equity-related knowledge.
- Technical support experience in banking or financial sectors.
- Experience in DevOps, particularly AWS, Kubernetes, and CI/CD pipelines.
- Proficiency in a Linux environment and support tools.
- Experience in development or relevant Site Reliability Engineering experience.
Life @ Company:
- Empowered to explore new opportunities in a talented, supportive team.
- Proactive work environment encouraging innovative solutions.
- Internal growth and skill development opportunities.
- Collaborative team culture focused on achieving common goals.
- Work flexibility with hybrid or remote setups available.
- Opportunities for career advancement through internal mobility programs.
- Work perks include the provision of a crypto.com Visa card upon joining.
Benefits:
- Competitive salary.
- Generous annual leave including birthday and work anniversary.
- Work Flexibility Adoption with flexi-work hours and hybrid or remote setups.
- Opportunities for career growth through internal mobility programs.
- Work perks including a crypto.com Visa card upon joining.
About Company:
- Founded in 2016, Crypto.com boasts over 80 million customers and is a rapidly growing global cryptocurrency platform. Their vision is focused on making cryptocurrency accessible to all. With a commitment to security, privacy, and compliance, Crypto.com aims to drive cryptocurrency adoption through innovation, empowering the next generation of innovators to build a fairer digital ecosystem.
Note: Personal data will solely be used for recruitment purposes, and only shortlisted candidates will be contacted.
Crypto Outreach Hunter – High Commission (Remote)
Software Developer
Ethical hackering, Web security, bug Bounting+report
Responsibilities:
- Conducting ethical hacking activities to identify and exploit vulnerabilities in web applications and networks.
- Participating in bug bounty programs to discover and report security issues.
- Writing detailed reports documenting findings, recommended solutions, and mitigation strategies.
- Collaborating with developers and security experts to address identified vulnerabilities.
Required Skills:
- In-depth knowledge of IT and Networking principles.
- Proficiency in ethical hacking techniques and tools.
- Understanding of web security best practices.
- Strong communication and report writing skills.
- Ability to work independently and as part of a team.
If you have a strong background in IT and Networking, a keen interest in ethical hacking, and a desire to contribute to web security, we encourage you to apply for this exciting opportunity.
Junior Crypto Analyst & Trader (Remote, Training Included)
We bring together enterprising people who want to master modern approaches to trading, analysis and decision-making in a dynamic market environment.
We are currently looking for a Junior Crypto Analyst & Trader, a novice specialist who is ready to complete training, perform real trading operations and develop under the guidance of experienced mentors.
Your Responsibilities:
Execution and support of trading operations on digital markets.
Tracking asset dynamics and market trends.
Maintaining internal records on transactions and statistics.
Analyzing market data, news, and charts for decision-making.
Work with analytical tools and participate in discussions with a team of traders.
The gradual formation and improvement of your own trading strategy.
What We Offer:
Working for a young and growing international company.
Remote format — you can work from anywhere in the world.
Flexible schedule — up to 20 hours per week, it is convenient to combine with study or main activity.
Learning from scratch — all processes and trading tools are mastered with a mentor.
The opportunity for professional growth and transition to more advanced levels.
Ideal Candidate:
He is interested in digital assets and trading processes.
He is attentive to details and is able to analyze data.
He learns quickly and is ready to act in a dynamic environment.
Knows how to work independently and in a team.
Trading experience is not required — the desire to develop is important.
