Backend Production Support Engineer - Night Shift

We are seeking a skilled individual to join our team dedicated to designing, developing, maintaining, and enhancing software for diverse venture projects aligned with our core businesses. These projects are rapidly implemented with a lean team. As a team member, you will play a key role in designing various components for scalable applications, ranging from frontend UI to backend infrastructure.

Responsibilities

• Provide operational support during trading hours and manage daily operational procedures.
• Actively monitor application performance and troubleshoot any issues promptly.
• Work within the development team to create tools for operations and enhance system observability.
• Automate and optimize operations and processes to drive efficiency.
• Collaborate with colleagues, escalate to subject matter experts when needed, and establish strong working relationships with different operational groups.
• Communicate effectively with developers and internal stakeholders regarding infrastructure and platform issues.
• Collaborate with the SRE team to offer monitoring feedback in order to enhance observability.
• Document operational procedures and establish a knowledge base to ensure scalable and maintainable operations.
• Coordinate with vendors and internal stakeholders to ensure proper installation, configuration, and testing of application services.
• Implement change management processes by evaluating change risks and devising backup plans.

Requirements

• Minimum 5 years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
• Proficiency in a Linux environment and relevant support tools.
• Hands-on experience with shell scripting, Ruby, and SQL technologies.
• Familiarity with monitoring and logging systems such as Datadog, Sumologic, and OpenTelemetry.
• Knowledge of exchange platform domain.
• Familiarity with GitOps using ArgoCD is a plus.
• Strong analytical skills with a proactive approach to problem identification and resolution.
• Detail-oriented with good multitasking abilities and ownership of work.
• Excellent communication and interpersonal skills for engaging with technical and non-technical stakeholders.
• Proficiency in both written and spoken English and Mandarin; knowledge of Cantonese is a bonus.
• Willingness to work flexible hours, including covering U.S. trading sessions.
• Positive and proactive attitude with a "can-do" mindset.

Desired Skills

• Experience with version control systems, with Git knowledge being advantageous.
• Understanding of SDLC processes and a proactive approach to process automation.
• Quick learner with the ability to adapt to new technologies.
• Previous experience managing software on AWS would be beneficial.

Benefits

• Competitive salary.
• Generous annual leave entitlements, including birthday and work anniversary leave.
• Flexibility in work arrangements including flexible hours and hybrid or remote setup.
• Opportunities for career growth through internal mobility programs.
• Work perks include a Crypto.com Visa card upon joining.

Please note that the benefits package may vary based on regional requirements.

About Crypto.com

Established in 2016, Crypto.com serves over 80 million customers and is recognized as the world's fastest-growing global cryptocurrency platform. Our mission is clear: Cryptocurrency in Every Wallet™. Committed to security, privacy, and compliance, Crypto.com aims to drive cryptocurrency adoption through innovation while empowering the next generation of creators, builders, and entrepreneurs.

Crypto.com promotes diversity and inclusion, welcoming candidates from various backgrounds, perspectives, and skills to enrich our team. Personal data shared by applicants will only be used for recruitment purposes. Kindly note that only shortlisted candidates will be contacted.