Client Due Diligence Analyst (Retail Division), Bulgaria
Sofia, Bulgaria
Full time
Hybrid
Compensation is not specified
Role
Customer service
Description
Job Responsibilities:
- Conduct due diligence on new and existing customers and address any related issues.
- Perform continuous screening for adverse media, politically exposed persons (PEP), sanctions, etc.
- Identify and resolve potential matches linked to adverse media, PEP, sanctions, etc., in accordance with established procedures.
- Conduct global research on customers and their associates.
- Handle requests for information promptly and per company policies as required.
- Understand money laundering mechanisms and apply knowledge to identify suspicious cases that warrant further investigation by analyzing transaction behaviors.
- Create and maintain accurate case documentation.
- Collaborate with other financial crimes teams to support daily tasks.
Job Requirements:
- High school diploma or higher education.
- Prior experience in fintech appreciated but not mandatory.
- Basic understanding of financial technologies/services legislation.
- Familiarity with the company's business, technical aspects, and organizational structure.
- Effective communication skills with individuals at different levels both internally and externally.
- Strong written and verbal communication abilities.
- Excellent decision-making and problem-solving skills, with the capacity to work independently or within a team.
- Demonstrated integrity, initiative, discretion, and respect for individual dignity and rights.
- Interest in fintech and financial services, and motivation for the role.
- Proficiency in English and computer literacy.
Working Environment and Benefits:
- Encouraging a proactive and transformational collaborative workplace.
- Support for personal and professional growth through skill-set development.
- Teaming up with industry-leading colleagues in a supportive work culture.
- Promotion of work flexibility with hybrid or remote options.
- Internal mobility program for exploring career alternatives.
- Competitive salary and attractive leave entitlement, including birthday and work anniversary bonuses.
- Work perks such as a company Visa card.
- Diverse benefits packages tailored to different regions.
About the Company:
Founded in 2016, the company serves over 80 million customers worldwide and is a rapidly growing global cryptocurrency platform. Committed to a vision of widespread cryptocurrency use, the company prioritizes security, privacy, and compliance. Embracing diversity and inclusion, Crypto.com aims to create a fair and transparent environment for all employees by seeking individuals with varied backgrounds, perspectives, and skills to enrich the team.
⚠️ Note: Personal data from applicants will be used solely for recruitment purposes. Only shortlisted candidates will be contacted.
Skills Required

Сrypto.com
Website
Сrypto.comCompany size
Not specified
Location
United States
Description
Not specified