Client Engagement Manager (with Agency Recruitment Experience)

Toku plays a vital role as a dependable partner for cryptocurrency companies and their legal representatives during token generation events (TGE) and launches.

Our newest flagship product – Token Grant Administration (TGA) – acts as a token cap table management and system of record for all tokens related to founders, employees, and investors. Since its launch in October, this product has facilitated the management of billions of dollars in on-platform value.

Our dedicated team collaborates closely with C-suite executives and founders, delivering strategic counsel and tailored solutions to address their unique requirements and challenges.

About the Role

We are seeking a Customer Success Manager with prior agency recruitment experience to establish strong connections with our clients, comprehend their individual needs, and assist them in achieving their desired objectives through our solutions. Serving as the trusted advisor, you will lead clients through the onboarding process and provide ongoing support to maximize their success.

This role presents a distinctive and exciting opportunity for individuals with a background in agency recruitment to transition into a customer engagement position within the tech industry. Your expertise in client relationship management and understanding of recruitment obstacles position you perfectly to offer customized support and guidance to our clients. Moreover, this role not only allows you to apply your skills in a new and impactful manner but also opens avenues for career advancement in this evolving sector.

Key Responsibilities

• Establish and maintain enduring relationships with clients, acting as their primary point of contact to address their needs promptly and efficiently.
• Apply your agency recruitment background to comprehend the specific challenges and objectives of HR departments.
• Advocate for the benefits and functionalities of our platform to encourage clients to leverage its full potential. Relay customer feedback to the product development team for continuous enhancements.
• Proactively identify and resolve issues that could affect customer satisfaction and retention, working closely with internal teams for prompt resolutions.
• Monitor and evaluate customer success metrics, encompassing usage patterns, satisfaction levels, and retention rates. Develop strategies to enhance customer engagement and deliver value effectively.

Qualifications

• Demonstrated expertise in agency recruitment with a successful history of developing and managing a client portfolio.
• Proficiency in navigating high-stakes, fast-paced, and sensitive recruitment environments such as finance, technology, legal, or executive search sectors.
• Sound understanding of the hiring process and the HR challenges faced by organizations.
• Exceptional communication and interpersonal skills, enabling the establishment of rapport and trust with clients.
• Strong problem-solving capabilities, coupled with critical and creative thinking skills.
• Ability to manage multiple clients and projects simultaneously while displaying exceptional organizational skills.

Benefits & Compensation

• Competitive salary with performance-based incentives linked to upsells and client retention.
• Attractive benefits package.
• Remote-first work culture.
• Flexible working hours.
• Provided with an Apple laptop.