Client Operations Team Lead, Stablecoins and Cash Management

Are you looking to be a part of a cutting-edge team in the digital asset industry? Join us at Anchorage Digital, where we are paving the way for institutions to delve into the realm of cryptocurrency.

Anchorage Digital is a leading crypto platform dedicated to enabling institutional engagement in digital assets. Through our range of services including custody, staking, trading, governance, settlement, and top-tier security solutions, we offer a comprehensive platform for institutions to participate in the crypto space. As the proud home of Anchorage Digital Bank N.A., the sole federally chartered crypto bank in the U.S., we also cater to institutions globally through our branches in Singapore, Porto, and other offerings.

Backed by renowned institutions such as Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, we have achieved a Series D valuation exceeding $3 billion. Established in 2017 in San Francisco, California, Anchorage Digital has expanded its presence to offices in New York, Porto, Singapore, and Sioux Falls. Join us on this journey by exploring opportunities at Anchorage and connecting with us on X and LinkedIn platforms.

We are seeking a driven professional to lead our Client Operations Team in Cash Management and Stablecoins. In this role, you will play a key part in the development, creation, and expansion of crucial operational infrastructure that facilitates seamless interaction for our clients with both traditional fiat (USD) and innovative stablecoin solutions. This position presents an exceptional chance to establish efficient operational processes, oversee a skilled team, and contribute to the progress of institutional finance within the secure and dynamic environment of Anchorage Digital. If you are passionate about operational excellence and enjoy navigating the space where traditional finance meets digital assets, then we welcome you to be a part of our team.

As the Client Operations Team Lead focusing on Cash Management and Stablecoins, you will be tasked with various responsibilities including:

Building & Design: Designing, documenting, and implementing robust operational workflows and controls for client Fiat (USD) cash management to enhance scalability and mitigate risks.

Cash Management Operations: Supervising the processing of client cash deposits, withdrawals, and transfers on diverse payment rails, ensuring precise and timely reconciliation of cash accounts along with troubleshooting and resolution of complex cash-related issues.

Stablecoin Operations: Managing the operational processes related to stablecoin deposits, withdrawals, and transfers on relevant blockchain networks, as well as developing and maintaining procedural frameworks for stablecoin custody, settlement, issuance, and redemption.

Cross-Functional Support: Collaborating with various teams including Business, Product, Technology, Finance, Compliance, and Client Relationship units to support existing and new business lines that necessitate specific Fiat/Stablecoin operational processes.

Continuous Process Improvement: Constantly identifying opportunities to enhance cash management operations for improved efficiency, strengthened controls, and enhanced client service.

The ideal candidate for this role should possess:

A track record of designing and constructing scalable Fiat cash management operations within a regulated financial setting. Strong knowledge of institutional payment processing principles such as Wires, ACH, reconciliation, and cash sweep mechanisms. Experience leading operations teams to effectively manage Fiat currency with accuracy and efficiency. An adeptness for developing operational processes for emerging payment capabilities like Digital Assets. A proactive approach, attention to detail, and a focus on risk management and control implementation in Fiat operations. Excellent problem-solving skills and the ability to address complex operational issues related to Fiat transactions. Prior experience as an operational liaison with banking partners. Minimum of 7 years of experience in institutional financial operations, with a significant focus on Fiat cash management. While not mandatory, additional points if you have experience in the cryptocurrency or fintech sector, familiarity with stablecoin protocols and blockchain networks, knowledge of digital asset regulations, expertise in project management, and if you harbored an emotional connection to the soundtrack of Hamilton, the musical chronicling the creation of a novel financial system.

At Anchorage Digital, our diverse team, known familiarly as the Anchorage Village, comprises professionals from various backgrounds in platform security, financial services, and distributed ledger technology. Together, we are working towards revolutionizing finance by providing the essential foundations that allow value to move securely within the evolving global economy.

Embracing diversity and inclusivity is instrumental to our workplace culture, valuing and celebrating the differences that each team member brings. We believe that being transparent about our individualities enables us to create exceptional work experiences and deliver our best work collectively.

Anchorage Digital upholds the principles of equal opportunity employment, where individual merit supersedes factors such as race, color, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants, regardless of past criminal histories, are considered in compliance with legal requirements.

Securing the privacy rights of our clients is paramount at Anchorage Digital, and we are dedicated to ensuring the confidentiality and trust of personal and financial information. Please refer to our privacy policy notices for more details.