Client Servicing Agent [Traditional Chinese speaking]
Asia
Full time
Remote
Compensation is not specified
Role
Customer service
Description
About Flipster
Flipster is an innovative trading platform that connects investors to insights and opportunities in the world of cryptocurrency. We provide an advanced platform and uncover exclusive opportunities, allowing users to take advantage of them. Our vision is to create a decentralized and well-governed crypto space that benefits investors, traders, and revolutionary crypto projects. Join us in shaping the future of cryptocurrency.
Job Description
We are looking for a Client Servicing Agent who is fluent in Traditional Chinese to join our operations team at Flipster. If you have a strong interest in cryptocurrency and blockchain technologies, as well as a basic understanding of financial products and exchange services, this could be the perfect role for you. As a Client Servicing Agent, your responsibilities will include answering user enquiries, managing accounts, troubleshooting platform issues, and providing support across multiple channels.
Responsibilities
- Handle user enquiries related to account registration, management, KYC, promotions, events, wallets, and assets
- Manage escalation and follow-up of user enquiries with internal stakeholders
- Provide community management and support across various channels
Required Skills
- Business-level proficiency in Traditional Chinese and English for effective communication with Mandarin-speaking stakeholders
- Prior experience working in a cryptocurrency exchange
- Strong analytical and problem-solving skills
- Ability to work well in a team and in a fast-paced trading environment
- Experience with financial trading, preferably in cryptocurrency exchanges
- Excellent communication and interpersonal skills
Preferred Skills
- Keen interest in cryptocurrency and blockchain technologies
- Experience with Zendesk, Slack, and Sumsub
- Community management or support experience
- Experience working at a high-growth startup/tech company
Skills Required
Presto
Website
www.prestolabs.ioCompany size
Not specified
Location
South Korea
Description
Great ideas. Always wanted.
The Presto Labs team is made up of world class engineers and researchers.
We love bold ideas, and because we’re an agile team, brilliant ideas get implemented fast. Are you ready to get to work?
Improbable
Engineering Manager, Simulation - Enterprise Insights
London, UK
London, UK
Full time
Hybrid
At Improbable, we are dedicated to helping businesses navigate the increasingly complex and interconnected world. Our Enterprise Insights unit, consisting of over 30 professionals, focuses on solving intriguing engineering challenges. We are currently looking for an experienced Simulation Engineering Manager to lead our talented modelling team.
In this position, you will oversee a diverse team of scientists, modellers, and engineers who develop models and simulation platforms central to our digital twins. Your responsibilities will include driving team members' professional growth, ensuring timely project deliveries, and elevating the quality of our modelling efforts. Collaborating closely with other engineering teams, as well as product and business development departments, will be essential to align the team with organizational goals. Moreover, you will have the opportunity to engage with external stakeholders like customers, partners, and academic institutions to foster collaboration and knowledge sharing.
Your Opportunity:
Lead a team of engineers by actively supporting their career development, providing coaching, and empowering individuals
Comprehend business and product objectives, architectural requirements, and modelling approaches that influence the team's work
Plan, monitor progress, and report on work to ensure effective project delivery aligning with business objectives
Leverage your experience in modelling, simulation, and software engineering to assist the team in solving complex problems
Establish and enhance modelling, engineering, and Agile practices within your team
Develop and maintain partnerships with academic institutions to drive knowledge transfer and keep abreast of advances in modelling and simulation
Why You're Suited for This Role:
Demonstrated commercial experience, preferably in a startup environment
Hands-on experience in modelling, simulation, digital twin technology, or AI/ML
Proven ability to lead a customer-centric technical team and consistently deliver solutions that meet users' expectations
Capacity to effectively balance delivery and quality based on project needs
Strong communication skills for interacting with technical team members and stakeholders
Skilled people manager dedicated to fostering team development and growth
Sound understanding of engineering best practices, including Agile methodologies
While we value the aforementioned experiences, we welcome applicants who believe their unique backgrounds can contribute to this role. If you align with our team and mission, even if you don't meet every requirement, we encourage you to apply.
At Improbable, we are committed to creating an inclusive environment where individuals can thrive. We promote a healthy culture, uphold strong values, and emphasize contributions from individuals representing diverse backgrounds. We do not discriminate based on legally protected status factors but strive to nurture an atmosphere where all employees can excel and feel a sense of belonging.
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In this position, you will oversee a diverse team of scientists, modellers, and engineers who develop models and simulation platforms central to our digital twins. Your responsibilities will include driving team members' professional growth, ensuring timely project deliveries, and elevating the quality of our modelling efforts. Collaborating closely with other engineering teams, as well as product and business development departments, will be essential to align the team with organizational goals. Moreover, you will have the opportunity to engage with external stakeholders like customers, partners, and academic institutions to foster collaboration and knowledge sharing.
Your Opportunity:
Lead a team of engineers by actively supporting their career development, providing coaching, and empowering individuals
Comprehend business and product objectives, architectural requirements, and modelling approaches that influence the team's work
Plan, monitor progress, and report on work to ensure effective project delivery aligning with business objectives
Leverage your experience in modelling, simulation, and software engineering to assist the team in solving complex problems
Establish and enhance modelling, engineering, and Agile practices within your team
Develop and maintain partnerships with academic institutions to drive knowledge transfer and keep abreast of advances in modelling and simulation
Why You're Suited for This Role:
Demonstrated commercial experience, preferably in a startup environment
Hands-on experience in modelling, simulation, digital twin technology, or AI/ML
Proven ability to lead a customer-centric technical team and consistently deliver solutions that meet users' expectations
Capacity to effectively balance delivery and quality based on project needs
Strong communication skills for interacting with technical team members and stakeholders
Skilled people manager dedicated to fostering team development and growth
Sound understanding of engineering best practices, including Agile methodologies
While we value the aforementioned experiences, we welcome applicants who believe their unique backgrounds can contribute to this role. If you align with our team and mission, even if you don't meet every requirement, we encourage you to apply.
At Improbable, we are committed to creating an inclusive environment where individuals can thrive. We promote a healthy culture, uphold strong values, and emphasize contributions from individuals representing diverse backgrounds. We do not discriminate based on legally protected status factors but strive to nurture an atmosphere where all employees can excel and feel a sense of belonging.
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Circle
Policy & Regulatory Strategy Director, APAC
Sangrampur, IN
Sangrampur, IN
Full time
Remote
Circle operates within the financial technology sector, positioning itself at the forefront of the evolving internet of money. With a vision to enable seamless, cost-effective, and rapid transfer of value on a global scale, Circle leverages its innovative platform, including USDC, to facilitate enhanced payment processes, commerce activities, and market operations. Through its cutting-edge infrastructure, Circle empowers businesses, institutions, and developers to embrace the transformative potential of digital currencies, facilitating economic growth and broader financial inclusion opportunities.
What You Will Contribute To:
Circle places a high emphasis on transparency and resilience in all facets of its operations. The company's expansion into prominent global markets underlines its commitment to efficiency and promptness. Living by core company values such as Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity, Circle fosters a remote work culture that values collaboration, diversity, and innovation.
Responsibilities:
As a pivotal member of the strategic, global policy, and communications division, the Director of Policy & Regulatory Strategy at Circle will play a crucial role in collaborating with legal, compliance, finance, and other relevant teams. The primary focus will involve close engagement with key regulatory authorities in targeted markets to facilitate successful operational activities. Additionally, this role demands active involvement in promoting conducive regulatory environments worldwide and monitoring the evolving global landscape of digital currencies and blockchain-based payment systems.
Key Duties:
Develop strategic regulatory engagement plans aligned with company market expansion strategies.
Conduct pertinent regulatory assessments in target regions alongside legal and compliance counterparts.
Drive global market expansion initiatives in collaboration with partners and priority markets.
Formulate regulatory responses, feedback submissions, and engaging with external stakeholders.
Foster strategic alliances to collectively advance the regulatory agenda within the Web3 ecosystem.
Engage with various business units and cross-functional teams to enhance overall business performance.
Core Values to Uphold at Circle:
Multistakeholder - Dedication to customers, shareholders, employees, and the broader community.
Mindful - Respectful, attentive to details, and active listening.
Driven by Excellence - Relentless pursuit of excellence, commitment to customer success, and goal-oriented mindset.
High Integrity - Prioritization of honest communication and adherence to ethical and moral standards.
Qualifications:
Minimum 12 years of experience in legal, policy, regulatory matters within emerging technology and financial services sectors, including 5 years in managerial roles.
Possess strategic insights, industry relationships, and technical acumen at government and policymaking levels.
Demonstrated expertise in regulatory engagement within payment and financial services domains.
In-depth understanding of APAC policy, regulatory frameworks, and licensing requirements in digital currencies and blockchain space.
Proven track record in building and managing diverse teams across global locations to achieve desired outcomes.
Circle is an equal opportunity employer, committed to diversity and equality among employees. Discrimination based on race, religion, gender, age, or disability status is not tolerated at Circle. Additionally, Circle adheres to the E-Verify Program in specific locations as mandated by law.
What You Will Contribute To:
Circle places a high emphasis on transparency and resilience in all facets of its operations. The company's expansion into prominent global markets underlines its commitment to efficiency and promptness. Living by core company values such as Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity, Circle fosters a remote work culture that values collaboration, diversity, and innovation.
Responsibilities:
As a pivotal member of the strategic, global policy, and communications division, the Director of Policy & Regulatory Strategy at Circle will play a crucial role in collaborating with legal, compliance, finance, and other relevant teams. The primary focus will involve close engagement with key regulatory authorities in targeted markets to facilitate successful operational activities. Additionally, this role demands active involvement in promoting conducive regulatory environments worldwide and monitoring the evolving global landscape of digital currencies and blockchain-based payment systems.
Key Duties:
Develop strategic regulatory engagement plans aligned with company market expansion strategies.
Conduct pertinent regulatory assessments in target regions alongside legal and compliance counterparts.
Drive global market expansion initiatives in collaboration with partners and priority markets.
Formulate regulatory responses, feedback submissions, and engaging with external stakeholders.
Foster strategic alliances to collectively advance the regulatory agenda within the Web3 ecosystem.
Engage with various business units and cross-functional teams to enhance overall business performance.
Core Values to Uphold at Circle:
Multistakeholder - Dedication to customers, shareholders, employees, and the broader community.
Mindful - Respectful, attentive to details, and active listening.
Driven by Excellence - Relentless pursuit of excellence, commitment to customer success, and goal-oriented mindset.
High Integrity - Prioritization of honest communication and adherence to ethical and moral standards.
Qualifications:
Minimum 12 years of experience in legal, policy, regulatory matters within emerging technology and financial services sectors, including 5 years in managerial roles.
Possess strategic insights, industry relationships, and technical acumen at government and policymaking levels.
Demonstrated expertise in regulatory engagement within payment and financial services domains.
In-depth understanding of APAC policy, regulatory frameworks, and licensing requirements in digital currencies and blockchain space.
Proven track record in building and managing diverse teams across global locations to achieve desired outcomes.
Circle is an equal opportunity employer, committed to diversity and equality among employees. Discrimination based on race, religion, gender, age, or disability status is not tolerated at Circle. Additionally, Circle adheres to the E-Verify Program in specific locations as mandated by law.
Bitpanda
Marketing Data Analyst
Austria +1
Austria +1
Full time
Office
Job Summary
We are a company dedicated to simplifying wealth creation. Established in 2014 in Vienna, Austria, our mission is to empower individuals to build their financial independence with confidence, offering a user-friendly platform for investing in various assets. Operating across Europe with headquarters in Austria, our team comprises diverse, innovative individuals who work collaboratively to provide financial solutions to over 4 million customers.
Position Overview
Join our team as a Marketing Strategy and Data Analyst at Bitpanda, where you will play a crucial role in supporting the Commercial Strategy and Operations team. Your responsibilities will involve data analysis for campaign planning, reporting on performance metrics, and project management.
Key Responsibilities
Analyze large datasets to extract marketing insights
Enhance customer understanding and product usage through data analysis
Collaborate effectively across different teams to drive data-driven marketing strategies
Develop interactive reports and dashboards to aid stakeholders
Utilize campaign performance data to inform future product launches and marketing campaigns
Qualifications
Previous experience in data analytics roles
Ability to convert complex data into actionable insights
Background in marketing analytics, consumer insights, or business analysis
Proficiency in data visualization tools like Tableau and Excel, strong SQL skills, familiarity with Snowflake
Strong attention to detail, proactive mindset, excellent analytical and problem-solving skills
Benefits
Hybrid working model with 60 Work From Anywhere days
Participation in the Bitpanda stock option plan
Competitive benefits programs reflecting a flexibility-first approach
Exclusive trading premiums on Bitpanda
Company-wide and team events, in-person and virtual
Bitpanda branded merchandise
Above all, this role offers the opportunity to advance and learn within Bitpanda's journey to becoming Europe's top investment platform.
Bitpanda is dedicated to creating an inclusive work environment based on trust and respect for all. We prioritize diversity and aim to build a team that represents a wide range of backgrounds and skills.
We are a company dedicated to simplifying wealth creation. Established in 2014 in Vienna, Austria, our mission is to empower individuals to build their financial independence with confidence, offering a user-friendly platform for investing in various assets. Operating across Europe with headquarters in Austria, our team comprises diverse, innovative individuals who work collaboratively to provide financial solutions to over 4 million customers.
Position Overview
Join our team as a Marketing Strategy and Data Analyst at Bitpanda, where you will play a crucial role in supporting the Commercial Strategy and Operations team. Your responsibilities will involve data analysis for campaign planning, reporting on performance metrics, and project management.
Key Responsibilities
Analyze large datasets to extract marketing insights
Enhance customer understanding and product usage through data analysis
Collaborate effectively across different teams to drive data-driven marketing strategies
Develop interactive reports and dashboards to aid stakeholders
Utilize campaign performance data to inform future product launches and marketing campaigns
Qualifications
Previous experience in data analytics roles
Ability to convert complex data into actionable insights
Background in marketing analytics, consumer insights, or business analysis
Proficiency in data visualization tools like Tableau and Excel, strong SQL skills, familiarity with Snowflake
Strong attention to detail, proactive mindset, excellent analytical and problem-solving skills
Benefits
Hybrid working model with 60 Work From Anywhere days
Participation in the Bitpanda stock option plan
Competitive benefits programs reflecting a flexibility-first approach
Exclusive trading premiums on Bitpanda
Company-wide and team events, in-person and virtual
Bitpanda branded merchandise
Above all, this role offers the opportunity to advance and learn within Bitpanda's journey to becoming Europe's top investment platform.
Bitpanda is dedicated to creating an inclusive work environment based on trust and respect for all. We prioritize diversity and aim to build a team that represents a wide range of backgrounds and skills.
Swissborg
Product Manager - User Identity
Budapest, Hungary +2
Budapest, Hungary +2
Full time
Remote
without any links or hashtags:
At SwissBorg, we are revolutionizing wealth management by incorporating fun, fairness, and a strong community focus into our work. Our goal is to empower individuals worldwide to reach their financial aspirations. The SwissBorg mobile app has already made its mark in Europe with over 780,000 users and we are just beginning.
We are leading the charge in pioneering changes in the financial industry and invite you to join us in this transformation. As we expand, our primary focus is on developing innovative products and services that significantly enhance financial well-being and cultivate a better tomorrow.
If you are a Product Manager specializing in the User Identity Track, your role will be pivotal in improving the overall user experience. This position at SwissBorg is crucial, mainly concentrating on refining user interactions while ensuring these refinements comply with global regulatory standards.
What you might be responsible for:
Managing the entire user lifecycle, from onboarding to retention by implementing innovative processes and features that elevate engagement and user satisfaction.
Overseeing strategic compliance efforts by staying informed about financial regulations to ensure that user experience enhancements adhere to these rules.
Collaborating closely with different teams like Compliance, Marketing, Product Development, and Engineering to ensure a coordinated approach to product management that meets user needs and legal requirements.
Continually enhancing and refining the user experience through analytics and user feedback, driving innovations that align with present user demands and predict future trends and regulations.
Acting as the main point of contact for projects involving refining user interactions within regulatory frameworks by effectively communicating with all stakeholders for transparency and alignment.
What you'll bring to the table:
Proven expertise in Product Management, specifically in user-centric products within the fintech sector, showcasing a solid history of enhancing user satisfaction and engagement.
In-depth knowledge of global financial regulations with the ability to navigate them and utilize them for business growth and improving user experiences.
Strong analytical skills and strategic thinking to incorporate user feedback and analytics into product development while striking a balance between compliance requirements and user experience needs.
Leadership qualities in cross-functional environments, fostering collaboration to successfully complete projects.
A passion for crafting engaging user experiences and devising innovative solutions for challenging regulatory issues.
Reasons to apply:
Opportunity to contribute to shaping the company of your dreams
Opportunity to learn from experts in finance, engineering, AI, psychology, and business
CHSB bonus system based on meritocracy
Provision of a MacBook and advanced tech stack to support your work
Flexible working hours
25 vacation days along with local holidays
Annual team retreats providing excellent networking opportunities
Continuous learning and development prospects
At SwissBorg, we value diversity and believe that incorporating different perspectives and backgrounds leads to the best outcomes. We are committed to creating an inclusive culture that encourages openness and curiosity as we know diverse teams create superior products and ideas. We welcome applications from everyone and encourage open communication regarding any accommodations needed during the recruitment process.
Check out our blog for the latest updates and stay tuned for regular company news on our Careers Page, LinkedIn, and Twitter.
At SwissBorg, we are revolutionizing wealth management by incorporating fun, fairness, and a strong community focus into our work. Our goal is to empower individuals worldwide to reach their financial aspirations. The SwissBorg mobile app has already made its mark in Europe with over 780,000 users and we are just beginning.
We are leading the charge in pioneering changes in the financial industry and invite you to join us in this transformation. As we expand, our primary focus is on developing innovative products and services that significantly enhance financial well-being and cultivate a better tomorrow.
If you are a Product Manager specializing in the User Identity Track, your role will be pivotal in improving the overall user experience. This position at SwissBorg is crucial, mainly concentrating on refining user interactions while ensuring these refinements comply with global regulatory standards.
What you might be responsible for:
Managing the entire user lifecycle, from onboarding to retention by implementing innovative processes and features that elevate engagement and user satisfaction.
Overseeing strategic compliance efforts by staying informed about financial regulations to ensure that user experience enhancements adhere to these rules.
Collaborating closely with different teams like Compliance, Marketing, Product Development, and Engineering to ensure a coordinated approach to product management that meets user needs and legal requirements.
Continually enhancing and refining the user experience through analytics and user feedback, driving innovations that align with present user demands and predict future trends and regulations.
Acting as the main point of contact for projects involving refining user interactions within regulatory frameworks by effectively communicating with all stakeholders for transparency and alignment.
What you'll bring to the table:
Proven expertise in Product Management, specifically in user-centric products within the fintech sector, showcasing a solid history of enhancing user satisfaction and engagement.
In-depth knowledge of global financial regulations with the ability to navigate them and utilize them for business growth and improving user experiences.
Strong analytical skills and strategic thinking to incorporate user feedback and analytics into product development while striking a balance between compliance requirements and user experience needs.
Leadership qualities in cross-functional environments, fostering collaboration to successfully complete projects.
A passion for crafting engaging user experiences and devising innovative solutions for challenging regulatory issues.
Reasons to apply:
Opportunity to contribute to shaping the company of your dreams
Opportunity to learn from experts in finance, engineering, AI, psychology, and business
CHSB bonus system based on meritocracy
Provision of a MacBook and advanced tech stack to support your work
Flexible working hours
25 vacation days along with local holidays
Annual team retreats providing excellent networking opportunities
Continuous learning and development prospects
At SwissBorg, we value diversity and believe that incorporating different perspectives and backgrounds leads to the best outcomes. We are committed to creating an inclusive culture that encourages openness and curiosity as we know diverse teams create superior products and ideas. We welcome applications from everyone and encourage open communication regarding any accommodations needed during the recruitment process.
Check out our blog for the latest updates and stay tuned for regular company news on our Careers Page, LinkedIn, and Twitter.
Nahclimited
Growth Marketing Manager
Hong Kong
Hong Kong
Full time
Office
Overview
A dynamic company is in search of a driven Growth Marketing Manager to join their energetic team and enhance their brand to new heights. This role presents the chance to influence their growth trajectory by developing and executing marketing strategies that captivate audiences, increase user acquisition, and accelerate revenue growth. If you are a resourceful thinker, data enthusiast, and adept at digital marketing avenues, we invite you to play a role in revolutionizing our customer interactions and advancing our brand.
Responsibilities
Formulating and implementing the company's growth strategy and projects to drive top-of-funnel awareness, nurture customer connections, and convert interest
Managing the performance marketing team and agency to plan out yearly/monthly/weekly performance operations and campaigns across various channels such as Google, Meta, Affiliate, and marketplaces
Teaming up with Social, EDM, Product, and Design departments to kickstart growth initiatives
Working closely with UX and retail teams to optimize the customer journey and experience to boost conversion rates
Staying up-to-date on industry trends and upcoming opportunities, including evolving business models, new tools, products, and features
Leveraging analytic tools (e.g., Google Analytics) to consistently evaluate the impact of marketing spend and refine budget allocation among channels
Preparing reports to update company leadership on marketing initiatives and proposing strategies for enhancement
Requirements
At least 5 years of hands-on Performance Marketing experience driving eCommerce businesses globally (Experience and insights into growth in APAC and North American markets are highly preferred)
Proficient in managing Google ads, Meta ads, and Affiliate programs
Proven track record of business growth through Performance Marketing and/or other growth ventures in the past 5 years
Previous involvement in watch & jewellery, luxury, fashion, and tech sectors is advantageous
Fluency in both English and Mandarin
A dynamic company is in search of a driven Growth Marketing Manager to join their energetic team and enhance their brand to new heights. This role presents the chance to influence their growth trajectory by developing and executing marketing strategies that captivate audiences, increase user acquisition, and accelerate revenue growth. If you are a resourceful thinker, data enthusiast, and adept at digital marketing avenues, we invite you to play a role in revolutionizing our customer interactions and advancing our brand.
Responsibilities
Formulating and implementing the company's growth strategy and projects to drive top-of-funnel awareness, nurture customer connections, and convert interest
Managing the performance marketing team and agency to plan out yearly/monthly/weekly performance operations and campaigns across various channels such as Google, Meta, Affiliate, and marketplaces
Teaming up with Social, EDM, Product, and Design departments to kickstart growth initiatives
Working closely with UX and retail teams to optimize the customer journey and experience to boost conversion rates
Staying up-to-date on industry trends and upcoming opportunities, including evolving business models, new tools, products, and features
Leveraging analytic tools (e.g., Google Analytics) to consistently evaluate the impact of marketing spend and refine budget allocation among channels
Preparing reports to update company leadership on marketing initiatives and proposing strategies for enhancement
Requirements
At least 5 years of hands-on Performance Marketing experience driving eCommerce businesses globally (Experience and insights into growth in APAC and North American markets are highly preferred)
Proficient in managing Google ads, Meta ads, and Affiliate programs
Proven track record of business growth through Performance Marketing and/or other growth ventures in the past 5 years
Previous involvement in watch & jewellery, luxury, fashion, and tech sectors is advantageous
Fluency in both English and Mandarin