Client Servicing Agent [Traditional Chinese speaking]
About Flipster
Flipster is an innovative trading platform that connects investors to insights and opportunities in the world of cryptocurrency. We provide an advanced platform and uncover exclusive opportunities, allowing users to take advantage of them. Our vision is to create a decentralized and well-governed crypto space that benefits investors, traders, and revolutionary crypto projects. Join us in shaping the future of cryptocurrency.
Job Description
We are looking for a Client Servicing Agent who is fluent in Traditional Chinese to join our operations team at Flipster. If you have a strong interest in cryptocurrency and blockchain technologies, as well as a basic understanding of financial products and exchange services, this could be the perfect role for you. As a Client Servicing Agent, your responsibilities will include answering user enquiries, managing accounts, troubleshooting platform issues, and providing support across multiple channels.
Responsibilities
- Handle user enquiries related to account registration, management, KYC, promotions, events, wallets, and assets
- Manage escalation and follow-up of user enquiries with internal stakeholders
- Provide community management and support across various channels
Required Skills
- Business-level proficiency in Traditional Chinese and English for effective communication with Mandarin-speaking stakeholders
- Prior experience working in a cryptocurrency exchange
- Strong analytical and problem-solving skills
- Ability to work well in a team and in a fast-paced trading environment
- Experience with financial trading, preferably in cryptocurrency exchanges
- Excellent communication and interpersonal skills
Preferred Skills
- Keen interest in cryptocurrency and blockchain technologies
- Experience with Zendesk, Slack, and Sumsub
- Community management or support experience
- Experience working at a high-growth startup/tech company
