CRM Architect/ Salesforce Administrator

Status
London, United Kingdom
Full time
Hybrid
Compensation is not specified
Role
Software Architect
Description

We are currently looking for a proactive and detail-oriented individual to take on the role of managing the implementation, configuration, and continuous support of a specialized Salesforce instance. The ideal candidate should possess a high level of hands-on experience with Salesforce, possess the capability to solve business challenges through well-thought-out system designs, and be able to provide strategic guidance in the progressive development of the platform.

Responsibilities:

  • Act as the primary administrator for a Salesforce instance, overseeing day-to-day configuration, user assistance, and general platform upkeep.
  • Customize various elements within Salesforce, including objects, fields, reports, dashboards, Salesforce Flow, and page layouts to align with business requirements.
  • Engage and collaborate with internal stakeholders to elicit needs and translate them into viable Salesforce solutions.
  • Implement enhancements that elevate user experience, boost efficiency, and ensure data accuracy throughout the platform.
  • Uphold data integrity by establishing validation rules, implementing data governance procedures, and conducting routine audits.
  • Provide user training and assistance to aid in the adoption of best practices and the maximization of platform utility.
  • Monitor system performance, utilization, and troubleshoot technical issues when necessary.
  • Keep abreast of Salesforce updates and new functionalities, making informed recommendations for business-relevant enhancements.
  • Support reporting and analytical demands through the development and maintenance of meaningful reports and dashboards.
  • Document processes, configurations, and alterations to ensure operational transparency and continuity.

Requirements:

  • Previous experience as a Salesforce Administrator, with proficiency in Sales & Service Cloud.
  • Profound understanding of Salesforce best practices and platform functionalities.
  • Experience working with Salesforce Flow, validation rules, as well as security and sharing settings.
  • Strong problem-solving capabilities with the ability to translate business needs into effective system solutions.
  • Excellent communication skills and interpersonal acumen for seamless collaboration across teams.
  • Self-motivated individual capable of managing priorities within a dynamic environment.

Nice to Have:

  • Quality Assurance experience.
  • Prior involvement in supporting B2C sales and account management operations, particularly within iGaming, fintech, or crypto-related sectors.
  • Familiarity with integrations involving communication platforms like SMS, WhatsApp, Telegram, among others.
  • Salesforce Administrator Certification and any additional Salesforce certifications such as Advanced Administrator, App Builder, etc.
Skills Required
Avatar
Сrypto.com
Company size
Not specified
Location
United States
Description
Not specified
Status

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Portfolio/Resume - Detailed work history and relevant projects
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Description
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Target Mafia is a syndicate of elite media buyers, data scientists, and creative capos dominating gambling, crypto, nutra, and adult niches. We operate on pure performance: if our partners win, we win.
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We are a collaborative team dedicated to designing, developing, enhancing, and maintaining software solutions for diverse venture projects closely aligned with our core businesses. These projects are bootstrapped efficiently with a small, agile team. As a key team member, you will actively contribute to designing various components across scalable applications, spanning from frontend user interfaces to backend infrastructure.

Recently, our organization, leading in the cryptocurrency realm, acquired a well-established derivatives exchange, which is a pivotal move broadening our market presence and offerings. This regulated exchange provides innovative, secure avenues for participation in various financial markets, marking an exciting phase in our corporate journey.

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We are in search of a proficient Incident Commander to join our dynamic operations team. This role holds crucial importance in ensuring the stability, resilience, and continuous availability of our trading and financial platforms. The Incident Commander will oversee high-severity incidents, lead root cause analyses, enforce service level agreements (SLAs), and bolster operational preparedness through automation, business continuity planning, and disaster recovery strategies.

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Sound understanding of software architecture and infrastructure at a high level.

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Familiarity with trading systems, order management platforms, or exchanges.

Ability to run Splunk queries and basic troubleshooting proficiency.

ITIL v3/v4 certification or equivalent.

Prior experience working in 24x7 global financial services environments, preferably in night shifts.

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Culture at the Organization:

Our collaborative work culture encourages employees to explore new opportunities while working alongside a supportive and ambitious team. Employees are empowered to find innovative solutions and develop new skill sets to drive personal and professional growth. We foster a strong sense of teamwork and engagement to achieve our shared goal of increasing cryptocurrency adoption worldwide.

Benefits:

Competitive salary package and attractive annual leave entitlements.

Flexibility in work hours and potential for hybrid or remote work arrangements.

Internal mobility program for career development opportunities.

Exclusive work perks, including a provided crypto.com Visa card upon joining.

About the Organization:

Founded in 2016, our organization caters to more than 80 million customers globally and is rapidly expanding as a cryptocurrency platform. We are committed to accelerating cryptocurrency adoption through innovation and fostering a fairer and more equitable digital ecosystem. Our team values diversity and inclusion, seeking individuals with diverse backgrounds and skills to strengthen our workforce.

Disclaimer: Personal data provided by applicants will be solely used for recruitment purposes, and only shortlisted candidates will be contacted.