CRM Director
Status
Hong Kong
Full time
Hybrid
Compensation is not specified
Role
CTO
Description
We are seeking a dynamic and seasoned CRM Director to spearhead our Go-To-Market (GTM) strategies with the goal of enhancing user engagement and loyalty. The ideal candidate should possess a solid CRM background, specializing in localization and personalization strategies. Essential skills required include customer journey mapping, customer lifecycle management, and segmentation utilizing data-driven machine learning techniques.
Responsibilities:
Strategy and Leadership:
- Team Leadership: Mentor and lead a talented CRM team, cultivating a culture of collaboration, accountability, and high performance.
- Vision Development: Develop and execute automated lifecycle CRM strategies to guide customers through their purchase journeys effectively at scale.
- Data-Driven Frameworks: Create customer journey frameworks and maps to shape lifecycle strategies and ensure alignment across teams.
- Cross-Department Collaboration: Collaborate with various teams and vendors such as product, marketing, legal, compliance, data engineering, content, and customer support to ensure seamless customer experiences and handoffs.
- Inclusive Environment: Foster a motivating workplace that promotes continuous learning, innovation, and open communication.
CRM Automation and Tech Management Strategy:
- Creative Development: Lead the creation of engaging strategies and executions for customer retention and engagement.
- User Growth Strategies: Design and implement strategies to enhance user loyalty and conversions, optimizing the conversion and retention funnel.
- Personalized Campaigns: Execute personalized email and push notification campaigns to boost engagement and conversion rates.
- Segmentation Strategies: Develop sophisticated strategies for segmentation targeting and personalized CRM messaging across multiple channels.
- Lifecycle Optimization: Oversee the optimization of multi-channel CRM campaigns to drive business impact in line with organizational goals.
Data Analysis, Reporting, and Insights:
- Performance Monitoring: Analyze campaign performance and customer engagement, refining strategies based on data insights to enhance ROI.
- Insights Collaboration: Collaborate with vendors and analytics teams to unearth insights, develop strategic roadmaps, and drive enhancements in CRM efforts.
Requirements:
- Bachelor’s degree in Marketing, Business Administration, Computer Science, or a related field.
- A minimum of 8 years experience in CRM, digital marketing, or CRM software administration, including at least 3 years in team leadership.
- Excellent leadership and hands-on management skills, with a strong background in building and fostering high-performing teams in a dynamic environment.
- Proficiency in the latest CRM trends and technologies with experience in AI technology being advantageous.
- Strong analytical skills, proficient in CRM software, Business Intelligence tools, and Customer Data Platforms (CDP). Technical skills in SQL, ETL process, Python, Machine Learning, Data modeling, HTML, and CSS are favorable.
- Exceptional communication and presentation abilities, with the capacity to effectively convey complex ideas and strategies to senior leadership and cross-functional teams.
- Strategic thinker with the capability to develop and execute innovative, data-driven CRM strategies aligned with business objectives.
- Passion for cryptocurrency, Web 3.0 projects, and emerging technologies.
Life @ Company:
- Drive for big thinking and exploring new opportunities within a supportive, ambitious team.
- Transformational and proactive work environment encouraging employees to find innovative solutions.
- Internal growth opportunities, promoting personal and professional development.
- Collaborative work culture with colleagues who support each other and work towards common goals.
- Work flexibility adoption with flexi-work hours and hybrid or remote setups.
- Career advancement prospects through internal mobility programs.
- Work perks include a Company Visa card for eligible employees.
Are you eager to embark on a new journey with us?
Benefits:
- Competitive salary with attractive annual leave entitlement, including birthday and work anniversary leaves.
- Work flexibility with options for flexi-work hours and hybrid or remote setups.
- Internal mobility program offering diverse career opportunities.
- Work perks, such as a Company Visa card for eligible employees.
Skills Required
Сrypto.com
Website
Сrypto.comCompany size
Not specified
Location
United States
Description
Not specified
Status
Bitget
Relationship Manager (Remote)
Istanbul, Türkiye
Istanbul, Türkiye
Full time
Remote
About us
Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of crypto currency, then look no further than Bitget!
What you'll do
Provide personalised and courteous service to VIP customers, acting as their primary point of contact and resolving any queries, issues or requests in a timely and efficient manner.
Research user activities and behaviours to identify potential high value customers with characteristics and patterns of VIP potential.
Analyse reports on customer experience, trends and markets
Conceptualise, plan and execute campaigns in close collaboration with various departments.
Understand our VIP customers and what you can do to ensure the best content is delivered.
What you'll need
Previous experience in VIP Operations or similar role (+5 years).
In-depth understanding of the role of the VIP and marketing departments in the organisation.
Proficient in English
Proficient in Turkish
High sensitivity to data and can effectively analyse user behaviour and preferences based on data.
Why Bitget?
Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of crypto currency, then look no further than Bitget!
What you'll do
Provide personalised and courteous service to VIP customers, acting as their primary point of contact and resolving any queries, issues or requests in a timely and efficient manner.
Research user activities and behaviours to identify potential high value customers with characteristics and patterns of VIP potential.
Analyse reports on customer experience, trends and markets
Conceptualise, plan and execute campaigns in close collaboration with various departments.
Understand our VIP customers and what you can do to ensure the best content is delivered.
What you'll need
Previous experience in VIP Operations or similar role (+5 years).
In-depth understanding of the role of the VIP and marketing departments in the organisation.
Proficient in English
Proficient in Turkish
High sensitivity to data and can effectively analyse user behaviour and preferences based on data.
Why Bitget?
Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
Bitget
Influencer and Affiliate Marketing Specialist (Remote)
Full time
Remote
About us Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com. Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions. We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget! What you'll do Identify and establish partnerships with local KOLs, influencers, communities, and relevant projects to enhance the company’s presence in the local market and drive user acquisition and trading volume growth.Maintain strong, long-term relationships with KOLs and marketing partners to ensure sustainable collaboration.Oversee the implementation and performance of KOL marketing initiatives; track, analyze, and optimize results to maximize ROI and channel efficiency.Stay up-to-date with local industry trends, competitor strategies, and market dynamics, and take appropriate actions accordingly. What you'll need Diploma or Bachelor's degree in Business, Marketing, or a related field.Minimum of 2–3 years of relevant experience in a similar industry.Strong interpersonal skills with a proven ability to build and maintain professional relationships.Deep understanding of affiliate and influencer marketing within the industry.Excellent verbal and written communication skills.Fluency in English is required.Able to perform well under pressure with strong execution capabilities. Why Bitget? Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchangesWe are a global company with staff members from over 50 different countries and regionsWe are growing and looking for world-class ambitious talents to help us continue this journeyWe have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframeWe offer competitive salaries and benefitsBlockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
bitcastle .
KOL Business Development Manager (Crypto, Japanese Speaking)
Delhi, India
Delhi, India
Full time
Remote
About the Company
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time KOL Business Development to join our team.
About the Role
We are seeking a dynamic and results-driven KOL Business Development Manager (Japanese Speaking) to drive user growth and enhance brand visibility for our exchange. In this role, you will be responsible for identifying, engaging, and nurturing relationships with local KOLs, influencers, communities, projects, and strategic partners to promote our platform.
- Identify and build relationships with local KOLs/influencers/, communities, projects, and other potential partners to promote the exchange in order to achieve user growth.
- As a representative of the exchange, to build and maintain a good relationship with KOLs and marketing channels to achieve long-term partnership
- Be responsible for the execution and performance of KOL marketing strategy, track and analyze results, and make adjustments to ensure optimal performance and maximum ROI.
- Stay updated with local industry developments trends, conduct market research and create strategies when required
- Attend events as a representative of the exchange when required, expand network and bring in more leads for the exchange
Requirements:
- Business level Japanese proficiency
- Experience in managing a team or managerial experience
- Experience as KOL BD in similar companies/markets
- Understanding of cryptocurrency
- Fluent in English
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time KOL Business Development to join our team.
About the Role
We are seeking a dynamic and results-driven KOL Business Development Manager (Japanese Speaking) to drive user growth and enhance brand visibility for our exchange. In this role, you will be responsible for identifying, engaging, and nurturing relationships with local KOLs, influencers, communities, projects, and strategic partners to promote our platform.
- Identify and build relationships with local KOLs/influencers/, communities, projects, and other potential partners to promote the exchange in order to achieve user growth.
- As a representative of the exchange, to build and maintain a good relationship with KOLs and marketing channels to achieve long-term partnership
- Be responsible for the execution and performance of KOL marketing strategy, track and analyze results, and make adjustments to ensure optimal performance and maximum ROI.
- Stay updated with local industry developments trends, conduct market research and create strategies when required
- Attend events as a representative of the exchange when required, expand network and bring in more leads for the exchange
Requirements:
- Business level Japanese proficiency
- Experience in managing a team or managerial experience
- Experience as KOL BD in similar companies/markets
- Understanding of cryptocurrency
- Fluent in English
bitcastle .
Listing Business Development Manager (Crypto, Japanese Speaking)
Delhi, India
Delhi, India
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.
About the Role:
- Identify new business opportunities, expand and execute strategic partnerships
- Look for new listing sales opportunities in Blockchain and crypto space
- Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
- Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
- Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
- Monitor market trends and conducting R&D in the cryptocurrency market
- Participate in overseas exhibitions and events as required and network with potential business partners
Requirements:
Business level Japanese proficiency
Minimum 1 year of BD/sales experience in crypto/blockchain space
Familiar with cryptocurrency or blockchain technology
Experience in managing a team
Experience in crypto coins listing or general business development experience in the crypto industry
Capabilities of develop global customer relationships independently
Good relationship with team and cross functional communication skill
Ideal Candidate:
Have a good sense of cooperation and working with a team
Able to act independently and proactively
Experience in customer negotiation
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.
About the Role:
- Identify new business opportunities, expand and execute strategic partnerships
- Look for new listing sales opportunities in Blockchain and crypto space
- Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
- Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
- Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
- Monitor market trends and conducting R&D in the cryptocurrency market
- Participate in overseas exhibitions and events as required and network with potential business partners
Requirements:
Business level Japanese proficiency
Minimum 1 year of BD/sales experience in crypto/blockchain space
Familiar with cryptocurrency or blockchain technology
Experience in managing a team
Experience in crypto coins listing or general business development experience in the crypto industry
Capabilities of develop global customer relationships independently
Good relationship with team and cross functional communication skill
Ideal Candidate:
Have a good sense of cooperation and working with a team
Able to act independently and proactively
Experience in customer negotiation
bitcastle .
Listing Business Development
City Of Manila, Philippines
City Of Manila, Philippines
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.
About the Role:
- Identify new business opportunities, expand and execute strategic partnerships
- Look for new listing sales opportunities in Blockchain and crypto space
- Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
- Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
- Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
- Monitor market trends and conducting R&D in the cryptocurrency market
- Participate in overseas exhibitions and events as required and network with potential business partners
Requirements:
- Business level English
- Minimum 1 year of BD/sales experience in crypto/blockchain space
- Familiar with cryptocurrency or blockchain technology
- Capabilities of develop global customer relationships independently
- Good relationship with team and cross functional communication skill
- Fast learner, hard worker and team player
Ideal Candidate:
- Have a good sense of cooperation and working with a team
-Able to act independently and proactively
- Experience in customer negotiation
- Business level Japanese
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.
About the Role:
- Identify new business opportunities, expand and execute strategic partnerships
- Look for new listing sales opportunities in Blockchain and crypto space
- Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
- Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
- Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
- Monitor market trends and conducting R&D in the cryptocurrency market
- Participate in overseas exhibitions and events as required and network with potential business partners
Requirements:
- Business level English
- Minimum 1 year of BD/sales experience in crypto/blockchain space
- Familiar with cryptocurrency or blockchain technology
- Capabilities of develop global customer relationships independently
- Good relationship with team and cross functional communication skill
- Fast learner, hard worker and team player
Ideal Candidate:
- Have a good sense of cooperation and working with a team
-Able to act independently and proactively
- Experience in customer negotiation
- Business level Japanese